we feel people should reconsider hiring this company because of how they treat people. let me start off by saying we hired them to move our 5th wheel to a park in Oceano Calif. and Claire that DOES ALL The reservation sent us a text back say, "no proble, I'll put you on the calendar" as this was a week out. so we get to the coast at 6;00 and guess what? No trailer, not enough that there was no trailer, but both phone numbers there voice mail were full, meaning no way to get ahold of this company! so they just left us hanging, AFTER CONFIRMING OUR RESERVATION AND SAYING SHE WOULD PUT IT ON THE CALENDAR! long story short after sitting in our truck not knowing what to do, wasn't easy to go to a motel with 2 dogs, so at the trailer park in Oceano we are staying at the very NICE man helped us on after hours trying to come up with HOW TO GET AHOLD OF GILBERT FAMILY FUN-needless to say, he brought us there card - to no avail because we already tried those numbers then he, (the NICE man from the park in Oceano text me back at 6;40 and said GILBERT would be calling us in a few minutes. by then we had already found on our own another hauler that agreed to move our trailer but we waited to see what happened to our hauler that took our reservations in the first place, so Gilbert finally called 20 minutes later and already was in defense mode with us, telling us it's our fault cause we didn't call the DAY BEFORE to confirm our reservation that CLAIRE JUST TEXT US THAT SHE WOULD PUT IT ON THE SCHEDULE and Gilbert was very rude to us, so talk about customer support and trying to help us out, he kept saying, you guys didn't call to confirm you still wanted us to move your trailer that my wife, CLAIRE just put on the schedule last week! He didn't care that we had been sitting in our truck over 2 hours wondering what to do.
So we call CLAIRE the next morning and she also had an attitude saying "well I sent out notices the first of the year telling our customers that they now need to CALL us the day before to confirm our reservations." now mind you since the first of the year we have probably came over to the coast and made reservations with CLAIRE and we NEVER HEARD OF THE RULE NOR ANY OF THE OTHER TIMES COMING OVER HERE WE NEVER HAD TO CALL CLAIRE!
The whole thing is, GILBERT FAMILY AND FUN screwed up, she,(CLAIRE) FORGOT to put us on the schedule and they needed a way out for there screw up. Plus the rudeness after this all happen-
SHAME ON YOU GILBERT FAMILY AND FUN- you made or should I say you didn't make your last haul with us! You flat lied, you have taken other reservations from us WITHOUT A "PHONE CALL" see you on my next updated review on this company!!!
PLEASE DO NOT USE THIS COMPANY- THERE ARE ALOT MORE HAULERS OUT THAT AND CHEAPER THAT WILL HAUL YOU AND NOT SCREW UP AND LEAVE YOU HANGING. PLUS THESE PEOPLE ARE VERY RUDE WHEN YOU CONFRONT THEM, BOTH OF THEM VERY RUDE. IF YOU HAVE ANOTHER CHOICE OR NEED HELP FINDING ANOTHER HAULER, CALL ANY TRAILER PARK AND ASK IF THEY COULD RECCOMEND A HAULER, CALL THE PLACE IN ARROYO GRANDE THAT SELLS TRAILERS AND ask , just letting you know, there are other options, look what we had to do when they didn't deliver our "already on the schedule" trailer.
Too bad for you GIRLBERT FAMILY FUN!! Also, get some better customer service cause you BOTH were rude!
here I am again- by the way, when we called GILBERT FAMILY FUN, THEY WERE STILL OPEN, ITS JUST WHEN WE CALLED AND THEY SAW OUR NAME POP UP, THEY DIDNT ANSWER UNTIL THEY CAME UP WITH A STORY AS TO WHY THEY DIDNT DELIVER OUR TRAILER.
ASLO THIS COMPANY IS NOT AFFILIATED WITH BBB SO BEWARE ! I will also post there to let anyone know our experience with this business. Very unfair not to have our trailer delivered and VERY unfair how CLAIR AND GILBERT TALKED TO US!
SHAME ON YOU BOTH! read more