I sold them by 18 karat gold ring with a big blue sapphire on top. Their payment to me was very…read morefair. The second time was they fixed the clap on my Saint Anthony's chain excellent jewelers

I took a ring there to have it resized on 4/15/2025, picked up on 4/22/2025. It is a precious…read morefamily heirloom and based on advertising I have seen for Fircrest Jewelers stating that it is a locally owned business that one could trust with their family heirlooms, I felt comfortable. The shank broke on 5/11/2026, and I took it back on 5/12/2026. The lady who waited on me made a loud production about their one-year warranty and how the damage to my ring was outside of the year. It was 3 weeks outside of the warranty. It was unprofessional behavior and there were other people in the business who could hear her admonish me. She said she would speak to the owner and get back to me. I received a text message on 5/13/2026, stating that I could pay $40 for the repair. I picked up my ring and took it to another jewelry store who looked the ring over to give me an estimate. Attached is the picture I took when they explained that the work that had been done was faulty. There are bubbles in the shank and you can see the lines where the metal was added to upsize the ring. So much for over 30 years' experience in the business. I would expect this type of customer experience with a corporate owned business where profit is the goal over everything else, not from a "locally owned business that advertises that you can trust your precious family heirlooms with them." Update/Response: The ring was not bent nor had it been sized before. I hardly wear this ring, and I never wear it for work, around the house or in the garden. I received this from a grandparent, and it was a size 4 or 5. Fircrest is the only jeweler that I have had size this ring, and that was in April of last year. It broke at the seam of the metal that was used to upsize the ring to a size 8.5. The jeweler that looked over the ring was not impressed with the work and there was no discussion about the ring being bent or sized multiple times.

Took my ring in to get a couple of stones replace recently. Everyone in the store were very…read morehelpful. I got my ring back within a week and it looks amazing. Definitely going to take more of my rings in to get stones replaced.

From the moment I stepped through the doors at FWCJ, I knew this would be different. The store…read moreitself feels inviting, stocked with a selection that seems to go on forever, yet the true heart of the experience is the people. Donna greeted me with a genuine warmth that told me she loves what she does. She's incredibly patient, taking the time to explain the nuances of history in the antique pieces, the metals, stones, and settings in a way that makes sense. She encouraged curiosity, inviting me to try on anything that sparked joy, no pressure--just possibilities. Brandon and Sean kept the energy high with their easy smiles and readiness to help whenever needed. The whole team made it feel less like a purchase and more like a thoughtful journey toward something meaningful. When we decided to upgrade our wedding rings, the experience only got better. I found a beautiful Art Deco piece that just fits what I was looking for perfectly. We both found pieces we love, the price was fair, and the service was flawless from start to finish. If you want a jewelry shopping experience that's educational, stress-free, and truly welcoming--where you're treated like family--this is the place to go. Five stars from us.

My Mother's ring needed refreshing and refurbishing. This family owned business created a…read moremasterpiece. My ring is beautifully gorgeous. They are professional and their customer service is unsurpassed to any jewelry store I have ever visited. They will have my business for life.

I love the selection of reasonably priced jewelry at Johnson Jewelers!! They have a large selection…read moreof earrings, bracelets and various other items you won't find elsewhere. If your looking for amazing service by the owners themselves, this is the place. I've been trusting them for over 15 years with all my jewelry repairs. They take great care with your items and return them Sparkling clean. They have been in business for over 100 years, locally owned and operated. Please support local!! You won't be disappointed.

I highly recommend John for jewelry repair. He is also a great designer and has dozens of beautiful…read morepieces for sale and does custom work as well. I have hired him 3 times and want to have him make a custom piece for me from my old gold jewelry. He is so friendly and his turn around is faster than expected. You won't be disappointed. Oh! He is moving in February 2016. Upstairs on the corner of main and auburn way. Look for his neon sign!

From the owner: I have been creating fine pieces of jewelry for over 40 years. Since I was a child I have been…read morefascinated about the gems and minerals created by mother nature. At the age of twelve I began making jewelry. I open my store in Auburn in 1998 after working in the Jewelry industry since the age of 16. Both in the wholesale and retail aspect of the field. My goal is to create beautiful custom jewelry at a affordable price.

The name tells you exactly what it is-- a place that buys precious metals. I had some jewelry and…read moresuch that I wasn't wearing, so I decided to sell them. Perhaps I could've gotten more, but I wasn't pressed to do so. Just be aware that you might not be getting the most for your items, but it's likely better than what a pawn shop would offer. Your item might be scratched and etc if they need to test it further, so don't bring anything you wouldn't want that done to. They also won't buy every single thing even if it's genuine, as I saw a woman before me turned away and told to sell her item online. I had an appointment but ended up waiting in line, as you can't get inside unless they buzz you in. There were several of us in there at once so I guess if the people waiting don't look too sketchy they will let more than one inside. (Price Range)-- $30+ (Services)-- they buy gold, silver, jewelry, and other precious metals. (Location)-- located in a very busy shopping area near Chick Fila. The parking area is very small, so I parked a little further down and walked over. The area seems to be decent in terms of safety, but given the nature of this store you should still be aware of your surroundings and try not to flash your valuables. (Experience)-- I assumed the worst but I actually had a very good experience. The woman working behind the glass was friendly and gave me a decent deal. I recommend this place, and I would also come back again.

Great price and service! Willing to negotiate on price, not pushy, and will tell you daily gold…read morevalue

I've bought jewelry, and sold silver, quality customer service every time, ask about the mini…read moreVictorian couch, very interesting story.

I had ordered flowers from Chipper's Floral for a friend who lives in Orting…read more The flowers weren't for any special occasion. I wanted a bouquet to let my friend know I was thinking of her since she was having medical issues. I let Chipper's (I can't remember who I spoke to on the phone) select the flowers. The flowers were going to be delivered the next day. Chipper's called me the next day to alert me that the flower arrangement was going to be delivered later that day. Then they called my friend to tell her the same thing. And they even called her to confirm she was home before making the delivery. Chipper's customer service is great!

Ben Bridge is second to none in the PNW ... we have been to many BB locations over the years for…read morecleaning, maintenance, and new purchases, and Tacoma is no exception to their legacy of excellence. Most recently my ring somehow got "squished" an had taken on a slight oval shape and my primary stone was crooked! I was so worried the stone might fall out and be lost forever. My husband purchased the lifetime warranty 10 years ago and it is worth every penny! I took my ring in and less than 2 weeks later, it was returned to me looking absolutely brand new. I am SO grateful!!! We will always choose Ben Bridge when we have a choice and need a quality jeweler that will treat us with respect and kindness.

Went in for a watch battery change. They really don't like changing batteries, except they are not…read moreupfront about it. An employee told me "we send them to our headquarters in Seattle, is that okay?" To which I replied yes. She then said "it will take 3 weeks, is that STILL okay?" Went to another store, and while I was at it bought an automatic Tag so I don't have to deal with the BS anymore. Moral of the story is you never know that $50 sales you are blowing off might be a $5000 sale you lose.

I inherited a gold chain from my grandpa several years ago. It was just way too big. It will get…read morecaught on everything. Decided to bring it into this local jeweler. He offered the short night for me in exchange for the scrap. So cost me nothing. now it fits great He even cleaned and shined it for me without me. I couldn't be hap

Amazing service, bought my engagement ring there, Rod was able to put her initials on the inside of…read morethe ring, they are both great, him and Diane. So glad I got my ring from them, looking forward to going back for my bands. Nick

Great customer service. Nice selection of retail. Gold and silver. I had a battery put in my watch…read more Super fast and fair price

If you want to watch your $1,300 watch get damaged, then I would definitely recommend this…read morebusiness. I came in for a simple adjustment, but when I got my watch back, I noticed the wrong pins had been used, and they were already falling out the very next day. There was also a dent in one of the links. We took it to a different shop, where they replaced the pins with the correct ones and showed us that the original pins were bent and in poor condition. When we called to request a refund, the situation only got worse. The owner yelled at us, insisted we were wrong, and was completely disrespectful. I've never felt the need to write a Yelp review before, I'm usually someone who lets things go, but this experience was different. I've never encountered a business owner who reacted so unprofessionally. If this had been handled calmly and professionally, it could have been resolved. Instead, the lack of accountability and poor customer service made things worse. I'm not one to question someone's expertise, but sometimes it's important to set ego aside and actually listen to your customers. I will not be returning.

Love this boho boutique! Perfect mix of vintage and new! Cute jewelry and fun fashion!! Not the…read moresame old stuff! The employees and owner and super friendly and fun!!! A must stop in Puyallup!!

Driving through Puyallup and we stumbled upon this gem. The owner has amazing style and helped with…read moreputting together some great combinations for my wife. Very unique and cool vibe here!! Thanks again!