Cons: Bathrooms ok…read more Parking costs $23/day. And the security barriers for the lot are card access all day but then it's fully open at night? Totally random and reversed if what it should be. first impression was bad. The guy checking me in talked on the phone the whole time! It was so rude. The guy on the phone even said "should I let you go?" Several times. And the guy at the front desk said no every time. Wtf? Pros: but then he made it up to us with a beach view room and a box of macadamia nut chocolates. Then the cleaning ladies kept leaving chocolates. We like staying on the north shore. So perfect location. Love the small touches. The chocolates. The 4 days worth of face masks on the bathroom. Downstairs so many places to hang out and congregate. Ladies in the café were so nice and accommodating. Overall my husband loved this place and wants to come back. He liked the easy beach access.

This review is overdue. This location is ideal if you want to stay in the Northshore area away from…read morethe hectic Waikiki area. I loved the vibe of Northshore as the scenery was lush and lots of beautiful spots for snorkeling. The hotel does a great job of making the guests feel at home. Had to change rooms because I was put in a room right next to the pool and next to theebttance way to the pool area. First night did not get any sleep due to drunk people partying in the pool area and slamming doors but we were moved to a quiet area of the hotel away. The rest of our stay was more peaceful. Kudos to Zach for his kindness and professianalism. He made our stay enjoyable. Not sure why they charge a parking fee as they have a very wide open parking lot and it is not limited. The area is in akind of rural area of Oahu as North shore is more peaceful and has a laid-back feel compared to Waikiki. The pool is nice. It is also located next to a plaza with many food options. There is a food truck with amazing loco moco

Arrived this afternoon. The lobby is expansive and beautiful. The hallways to the guest rooms are…read morelooking worn for a supposedly 5-star resort. Carpet is dingy in places and a smell of old carpet. Some signage is worn. Trash cans full and needing to be emptied and walls that are scuffed up. Our east facing, ocean room has some furniture that is a bit worn too. On a positive note, we ate at the poolside cafe for a sunset dinner. The setting was gorgeous with quintessential surfing wahines having an evening surf session to accentuate the aloha vibe. Our server Monica was great, but the Cesar salad was meh. I've stayed at other Ritz-Carlton resorts and in my opinion, this is not a 5-star resort. Either downgrade to a 4-star resort or remedy the needed improvements. Mahalo

If you're a regular Ritz-type customer, then the prices shouldn't bother you. If you're not, be…read moreprepared - restaurants, hotel, resort fee, valet - $$$$. The hotel is beautiful - I think all rooms get some kind of amazing view; not sure if some rooms are updated and others aren't, but ours was pretty dated. The decor was nice but bathrooms were definitely "older". Housekeeping comes daily, which is nice. The gym has one of the best views of all! Hotel lobby bar is a great place to enjoy the open air views. The resort fee does include an umbrella and two chairs on the beach - first come, first serve. Pool gets crowded, so we spent time on the beach. You are isolated, so unless you want to drive, you are stuck with the property restaurants. We tried Beach House by Roy Yamaguchi - casual, food was okay - sauce heavy food; Alaia - beautiful setting, food & service good; Ho'olana - grabbed a sandwich here (enough for 2 ppl) & took it to the beach for lunch - probably the best meal we had - was delish; Room Service - pizza & 1 glass of wine - $65.13 before additional gratuity. We much preferred the dining in Haleiwa, but it is about 25 minutes. Kahuku is only 5 minutes away - lots of food trucks, but not open for dinner. Great location if you're looking to get away but the hotel itself can get crowded (pool, beach & restaurants/bars) and we were off season. But hard to go wrong while in Hawaii.

If you're planning to stay big or small, Avoid. Horrible…read moreExperience and I finally give up dealing with them after 5 years. We didnt even get to stay here because the owners are back and fourth on policy's Booked in for Dec 2020 during covid. My family contracted Covid days away from trip. We were definitely well within the Covid guidelines of a return policy, but they wouldn't give one so we agreed to just using the credit at a later. After that they more than able to cancel it and tried to reschedule us for the spring . Their availability went away every time. Every few months we would attempt to make a booking, but they were always full. (interesting right ?) Next thing you know two years plus go by. Now she says she's unable to give us any compensation or credit because we're past the two years. It's not our fault they did not have availability. Don't book your stay here. The owners have every intention to get money out of you and lack any type of customer service. Worst customer service and just the worst selfish people. Greed: greed /rēd/ noun 1. intense and selfish desire for something, especially wealth, power, or food.

We booked this stay for April 2020, which obviously we had to rebook. After some negotiation, we…read morewere given full credit to rebook a year later. It seemed to be a perfect destination for our honeymoon- beach front, quiet, no crowds. However, upon our arrival, we were greeted with three children screaming next door and loud music playing. The beach front rental we booked does have a privacy screen on the patio but it's pretty much a shard patio. No matter- we will just lounge on the beach and enjoy our homemade beverages. Unfortunately, the hurricane like wind prevented that. It was so windy that we didn't even use the lounge chairs or picnic table outside. The waves on the beach were too intense due to the weather, so we attempted to find calmer beaches...no luck on the north side. Rip currents were everywhere. Okay, how about a nice dinner? Nope- your only option is roadside shrimp or a taqueria, which was fine, but not what we had anticipated. McDonald's had coffee since our place wasn't furnished with any. There are grocery stores nearby, so that's where we got some food. Everything shuts down around 9. The management was responsive to the complaints we had of the children, but you're pretty much at the mercy of whomever is staying next to you since it's an intimate setting and thin walls. Oh, and I hope you like roosters being raised in a dilapidated house next door. After another day of failing to find a beach we could swim in, we came home to find a giant sewer cockroach in the bathroom. That was the final straw. We headed to Waikiki and enjoyed sunshine, calm warm waters, and a wonderful dinner out. Yes, it was crowded, but the water made everything better. The windward side is very authentic...very windy and rainy when the other side is not, and sparse as far as eateries go. It just wasn't the honeymoon we imagined. We asked for at least a night refund (we left two nights early) but didn't get a response to that at all.

Wow -- can't say enough good things about our stay in the Hibiscus Bungalow! Reservation,…read morecheck-in, arrival instructions, and all the facilities were exactly as described! Walk right out onto the beach to watch or catch waves coming in! Lots of great sand stretches and wasn't crowded at all during our stay. A/C mini splits in both bedrooms service the entire bungalow and easy to control. Ceiling fans in major area helped with air flow! Closing the blinds in the afternoon was a must for us to keep the place cool, however we were out playing anyways so it was easy to close them off in the mid to late morning. Location was exactly what we wanted, just in between the small town vibes and a short drive to Honolulu!!

I rented two bungalows for my family. One was the newly renovated Guava and one was the Heliconia…read morewhich was conveniently located right below. The location of the bungalows were perfect for my son's wedding at the Sunset Ranch. It was literally 10 minutes away from the venue. The Guava was absolutely beautiful! The only issue we had was running out of hot water on the first night. The second night was better as we staggered our baths. The Heliconia was also nice but you tell that it was older. I gave the Ke Ike Bungalows a 4 star rating instead of a 5 only because there were no facial tissue provided, and the water was really slow to drain in the Heliconia's bathroom sink. That being said, I would definitely return. My plan is to stay at one of the bungalows fronting the beach on my next visit.

We have been coming here for years. It is a quite off the beaten path resort on Oahu. We appreciate…read morethe staff that always accommodate us: Marissa, Mgr and staff Ashley and Vanessa. Marissa always goes out of her way to ensure our stay is wonderful. The beds in the cottages were so comfortable. The view from the lobby is spectacular. We enjoyed the coffee, tea, banana bread and fruit for breakfast. The kids loved the pool and kayaks.

Paradise Bay Resort Sept 23 - 27, 2026…read more Very disappointing stay, and after 5 days, I still have not received a response from management regarding my concerns. We stayed four nights expecting a clean, comfortable, properly maintained two-bedroom room at a nice resort. Unfortunately, our experience was very different. Our first room, Room 57, faced a large propane tank, which was very unsettling. A shed directly behind the room was accessed very early in the morning and created noise that woke us. The porch light also did not work, leaving the area extremely dark at night and making it feel unsafe entering and leaving the room after dark. After two days, I requested a room change, which the resort did accommodate. Unfortunately, the second room had its own problems. We found ants in the room, including around areas where we were keeping and eating food. When I reported this, maintenance came in and sprayed a chemical while we were still in the room. We were not told what was sprayed or whether it was safe to remain inside. I had to request Clorox wipes to clean the surfaces where we prepared and ate food. The second room also had an A/C issue. I turned the A/C off for a period of time, and later that evening, when I tried to turn it back on before bed, it would not work. As a result, our final night was extremely uncomfortable because we were unable to properly cool the room. I did not report in the late evening because my daughter was already asleep. When I spoke with customer service - I want to acknowledge that the employees I dealt with were kind and courteous - however, I was repeatedly told my concerns would be passed along to management. No one from management ever contacted me during our stay, or reached out for a follow-up and I have not received a response in 7 days to an email I sent. If you book with this resort the online photos are not what you get! Overall, we experienced an undesirable and potentially unsafe room location, a non-functioning porch light, early-morning noise, ants around our food, chemical spraying while we were occupying the room, and a broken A/C on our final night. For the price we paid, this was not the experience we expected, and the lack of management follow-up has made the situation even more disappointing.

Amazing location - a true Hawaiian Paradise. First, if this listing is up (VRBO)--just click NOW…read moreand book it, quickly before it is gone. We did soon after we saw it and were fortunate, it was a brand new listing and we turned out to be the FIRST tenants ever, and it turned out amazing. What a FIND! We initially looked in Waikiki (stayed there 7 trips before), but most of the nice places (with ocean views and reputable locations) were either way too pricy ($250 and up--ads up for an 11 day stay), plus most required $25 a day for parking (add in another $275), plus some had high management fees (one was $495) if through VBO. Others had WEAK Internet (if they listed Internet access at all (and I had to work early mornings and used Skype for my calls). Others had terrible reviews (cockroaches, sounds of traffic, poor service). I wasn't happy (and time was short--every time I looked I didn't find something). So, I started checking other locations. If I was off the strip then I wanted to stay on the east side if we headed north--since that's where the Polynesian Cultural Center was (by far the #1 best and true Polynesian experience) and I found THIS listing. The pictures looked good--but there were no reviews (I was the Guinee pig). The person I emailed was VERY responsive (usually within minutes), I got my questions answered and applied. We got it. Location The one bedroom apartment suite was located about 15 minutes south of the Polynesian Cultural Center off the main road. It took about 40 minutes from the airport (the distance wasn't far--but most roads were 35 mph). The photos showed the ocean, but said it was about 900 feet from the actual beach. It is actually at the end of a cul-de-sac "up" the hill off the main road (so it is quiet)... with a volcano behind it! It rises up the hill and above the other homes and is comparable to the 10th floor of a hotel with a view of the ocean! The view behind is of Hawaiian jungle (after the plush lawn). It takes up the entire ground floor of a nice home that the owners (from Illinois) were obviously very lucky to find (their dream home in Hawaii). The driveway is pretty steep, but at the top you can turn to the right into your own private garage. Facilities You enter through the garage (they have their items meticulously stored all around) and then you have your own code to enter the door. It enters a hallway with the bathroom on the right. The entire floor is serpentine stone (very nice) and even the bathroom back walls are covered with the same stone--very classy (there is even stone trim baseboard). BTW, the towels are thick and plush and there is GREAT water pressure and plenty of hot water. To the left is the big refrigerator (and they pre-stocked it with several bottles of fresh water), shelves with plates, and then the simple kitchen area. It has a nice four-person table (great for my laptop for my early calls)--we used the marble covered patio table for breakfast (and views). There is a nice living room with a TV, stereos and shelves with fun board games. To the left of the living room is a big bay window that looks into the Hawaiian jungle and a nice small yard. You feel enveloped in Hawaii! The couch folds into a bed and has memory foam (not one of the cheap roll outs). There are two large pocket doors that open into the bedroom--which has a large window and bay window that leads to the porch. The bed is AMAZING. It is a Sealy ($$$$) king size that is firm with a plush pillow top--as good as our king at home which cost thousands. The huge front patio (Lanai) overlooks coconut and banana trees and the ocean. It turned out to be perfect for breakfast (but pick up a little mosquito spray just in case). The rear patio is also nice and has a new barbecue. I clocked the Internet speed and the wi-fi was 46 mbps down and 11 mbps up--which was fantastic (and stable). There are also lots of TV stations and Netflix. There is a shared modern washing machine/dryer off the kitchen. Remember to open the door for the front-loading washer when done (they can mold in the Hawaiian humidity). You can occasionally hear the TV upstairs, but this is a house--so it's expected and feels like "home." It feels like the perfect, classy, immaculate beach house. It also feels like the real Hawaii--not the touristy crowds (yet it was still convenient to places we like to go). I came here with my wife and our young granddaughter. The owners live upstairs and occasionally left us little gifts--including a juicy pineapple outside our door. They were very responsive to anything we needed--including ideas for the best snorkeling and beaches close by. I rate this FIVE stars (would give it higher if possible). It is truly a Hawaiian Paradise and it was an incredible value as well. It is like an upscale "Hilton" home away from home. I HIGHLY recommend it!

We first visited this beautiful location for a wedding and came back a year later because we loved…read moreit so much. The service when you first drive in is top tier! Checking in is always a breeze and our stay has been great. Can't wait to visit this location again!

Response, 10/7/26: thank you for your acknowledgment , however a simple solution to some of the…read moreissues: change to brighter light bulbs, clear the drainage in the tubs and communicate the terms of housekeeping upon check-in would be great vs just acknowledgment.... Typical Marriott Vacation Club resort--rooms are weathered and worn. IE: shower drain was clogged, so taking a shower was basically taking a bath. The décor is very dated, and the lighting is dim with a purpose to hide the dirt! On the plus side, the bed and sheets were comfortable and good quality. Housekeeping only refreshes the room every 3rd day, although you can request fresh towels. Just note that you're expected to take out your own rubbish. The resort is quite isolated, with Waikiki about a 30-ish minute drive depending on traffic. The onsite restaurants and Starbucks are overpriced (see my Starbucks review). You'll definitely want a rental car if you plan to leave the resort--and parking is a ridiculous $48/night. For me, this is a one-and-done.

Love that everything was clean when you walked in then the staff had a greeted my wife and I with a…read morenice warm Aloha! The room was clean and the Continental Breakfast was the Best I've ever had!! This is the Best Hotel hands down!!

Been here a few times when I just want to get away. It has the pace I like (extremely relaxing)…read morewithout the crowd or price tag of my favorite Waikiki hotels. My kids like the complimentary breakfast because they have make-your-own waffles. The rooms are comfortable and clean. The fitness center and pool are basic, but perfect for a short get-away. Since it's connected to the mall, it's nice to shop around, watch a movie, and have a great dinner. Feels like a real vacation.

My husband and I are big fans of Embassy Suites, and have visited many different ones. This one in…read moreOahu has been by far the best one. This was our first time in Hawaii, so we figured if our hotel wasn't the best it would be ok, since we were not planning on spending much time in the hotel. It was such an amazing place and we got a great deal on it which made it even more amazing. As soon as you walk in, the front desk welcomed you, and you can tell they upkeep this hotel very well and take pride in their property. They do offer parking on the premises, however they do charge $40.00 a day, which i thought was pretty pricey but didn't have a choice we had rented a car. The girl at the front desk told us the area was safe and there is usually parking outside the hotel for free, we didnt pay for parking our whole stay! Our room was super clean , updated and super spacious! We got a call daily asking if we needed anything, you can get beach towels daily without issues as many as you like. The cook-to-order breakfast was simply AMAZING!! The food was great and the cooks are super nice and welcoming. The pool is a little on the smaller side but we didnt have the need to use it but its really nice. over all i would 100 percent stay here again. It was a wonderful experience and wonderful value! Mahalo!

Location: Great! Nearby to Foodland & Costco for groceries, Coffee Bean is across the street, lots…read moreof restaurants within a 5 min drive. Customer Service: Friendly- front desk was helpful and the staff for the breakfast were observant and efficient also. Love that they have QR codes to tip them individually. Please tip them for their great service! Breakfast options were awesome! Especially the made to order omelet. Cleanliness- Very clean room, spacious bathroom and sink, strong A/C. Free street parking available. Nice pool area and hot tub. I recommend staying here.