This review is overdue. This location is ideal if you want to stay in the Northshore area away from…read morethe hectic Waikiki area. I loved the vibe of Northshore as the scenery was lush and lots of beautiful spots for snorkeling. The hotel does a great job of making the guests feel at home. Had to change rooms because I was put in a room right next to the pool and next to theebttance way to the pool area. First night did not get any sleep due to drunk people partying in the pool area and slamming doors but we were moved to a quiet area of the hotel away. The rest of our stay was more peaceful. Kudos to Zach for his kindness and professianalism. He made our stay enjoyable. Not sure why they charge a parking fee as they have a very wide open parking lot and it is not limited. The area is in akind of rural area of Oahu as North shore is more peaceful and has a laid-back feel compared to Waikiki. The pool is nice. It is also located next to a plaza with many food options. There is a food truck with amazing loco moco

We were looking for a Marriott property on the North Shore, and I was pleasantly surprised by our…read moreexperience at this hotel. Here's why: - nice pool with hot tub and free cabanas (seriously, free) - super close access (across the street) to a private beach. The hotel offers rentals of chairs, boogie boards, etc. - proximity to food at the Polynesian Cultural Center marketplace (no admission required) and McDonalds. Nice to not have to drive - nightly music in the lobby - lots of tables and seating in the lobby to hang out The room was standard. Loved the water bottle filler in the lobby so I didn't have to feel like a loser going to the gym just for water. Review is 5 stars for a Courtyard, not a 5 star hotel. Don't think we should have to pay $23 for parking in their own lot.

Everyone at the Ritz has been personable and professional. I asked how far it was to walk to the…read morestables and was offered a ride instead. I didn't expect the kind gentleman who gave me a lift was also the GM of this exceptional resort. Warmest Mahalo to all.

Our stay was nice, the room was clean and the hotel itself is gorgeous. We had trouble finding…read morethings to do as we wake up early (around 7am) and we like working out in the morning. We wanted to use the bikes and bike around the campus, but they don't open until 8 AM. Not a lot of things to do here besides sit at the pool or go to the beach. I think we would stay here again though, because the campus is really calming, but we might leave the hotel grounds to do an activity. The employees at the check-in desk were so nice. They were very welcoming to us, especially me as a minority. I love the coffees there I got a banana latte at the little coffee shop by the front desk and it was delicious overall, Alana was so helpful in helping me figure out what to get. Overall this place is really stunning. I just would say four out of five stars because there's not much to do that does not involve paying money (which is not a big deal) or if you wake up early.

If you're planning to stay big or small, Avoid. Horrible…read moreExperience and I finally give up dealing with them after 5 years. We didnt even get to stay here because the owners are back and fourth on policy's Booked in for Dec 2020 during covid. My family contracted Covid days away from trip. We were definitely well within the Covid guidelines of a return policy, but they wouldn't give one so we agreed to just using the credit at a later. After that they more than able to cancel it and tried to reschedule us for the spring . Their availability went away every time. Every few months we would attempt to make a booking, but they were always full. (interesting right ?) Next thing you know two years plus go by. Now she says she's unable to give us any compensation or credit because we're past the two years. It's not our fault they did not have availability. Don't book your stay here. The owners have every intention to get money out of you and lack any type of customer service. Worst customer service and just the worst selfish people. Greed: greed /rēd/ noun 1. intense and selfish desire for something, especially wealth, power, or food.

Our family of five (three kids ages 11,7,&8) stayed for a week and it was the highlight of our…read moretrip! The free washing machine and dryer helped us to not have to pack so much. The owners are very kind and attentive. They let us borrow some of their boogie boards and beach chairs when we spent a day at Hukilau beach. It was amazing waking up to the sun rise every day. The beach was great for our kids (not too rough, not too deep). We love the north shore area of Oahu and will always stay here when we visit.

Wow -- can't say enough good things about our stay in the Hibiscus Bungalow! Reservation,…read morecheck-in, arrival instructions, and all the facilities were exactly as described! Walk right out onto the beach to watch or catch waves coming in! Lots of great sand stretches and wasn't crowded at all during our stay. A/C mini splits in both bedrooms service the entire bungalow and easy to control. Ceiling fans in major area helped with air flow! Closing the blinds in the afternoon was a must for us to keep the place cool, however we were out playing anyways so it was easy to close them off in the mid to late morning. Location was exactly what we wanted, just in between the small town vibes and a short drive to Honolulu!!

I rented two bungalows for my family. One was the newly renovated Guava and one was the Heliconia…read morewhich was conveniently located right below. The location of the bungalows were perfect for my son's wedding at the Sunset Ranch. It was literally 10 minutes away from the venue. The Guava was absolutely beautiful! The only issue we had was running out of hot water on the first night. The second night was better as we staggered our baths. The Heliconia was also nice but you tell that it was older. I gave the Ke Ike Bungalows a 4 star rating instead of a 5 only because there were no facial tissue provided, and the water was really slow to drain in the Heliconia's bathroom sink. That being said, I would definitely return. My plan is to stay at one of the bungalows fronting the beach on my next visit.

We have been coming here for years. It is a quite off the beaten path resort on Oahu. We appreciate…read morethe staff that always accommodate us: Marissa, Mgr and staff Ashley and Vanessa. Marissa always goes out of her way to ensure our stay is wonderful. The beds in the cottages were so comfortable. The view from the lobby is spectacular. We enjoyed the coffee, tea, banana bread and fruit for breakfast. The kids loved the pool and kayaks.

Odd experience here. Was INCREDIBLY excited to stay here, and in a few ways this is a great spot…read more Wonderful location, and great access to watersports like SUP and kayaking. That's where the good ends. The bathroom isn't great, there isn't a light over the shower so it's quite dark in there, plus it wasn't draining well so our showers were turning into baths. Room was pretty nice overall. We signed up for SUP, and it was my girlfriend's first time ever doing it. We expected someone from the resort to be there to show us the ropes and give us some information...there was absolutely nobody. We went searching for people, and the maintenance people didn't really say much of anything. We went into the Kahaluu bay area and I fell off my SUP once and ended up scratching up my leg and foot pretty bad...would have been nice to know the bay was only a few feet deep in some parts, with rocks on the seafloor to avoid. We also signed up for their big Saturday "Paradise Bay Experience Package" out to the reef to snorkel and to the sandbar to walk around. We signed up for a 10 am departure time. They called at 9:50 am to double check we were still going on the experience and I confirmed yes to checking out and yes to the experience. We went upstairs to checkout a few minutes later, and it took us a few minutes to do so because they said they wouldn't trust us to not return our towels and car parking pass after the experience, so we had to grab them RIGHT THEN. Okay fine, we bring those to them and notice from the front desk the boat for the experience literally leaving the dock at 9:58 am...WHY?!? I ask them and they say it was our fault, and we were supposed to be there at the boat 5 minutes early...NOBODY TOLD US THAT! Not when we signed up for the experience, and not in the follow-up email we received about it, which I'll attach below. So then they rush to call the boat captain to say to come back to the dock. You JUST called me 10 minutes prior and I said we were going on the experience, did you not communicate that with the boat staff? Clearly not. We end up jumping on the boat at 9:59 am after it had returned, so after all that hassle we were a minute early. No sorry from anyone, not even any acknowledgement from the boat staff. Long story short, this could easily be a 5-star hotel and experience if the hotel had a completely different staff, filled with people with more compassion, customers service skills, and a greater care for hospitality.

Amazing location - a true Hawaiian Paradise. First, if this listing is up (VRBO)--just click NOW…read moreand book it, quickly before it is gone. We did soon after we saw it and were fortunate, it was a brand new listing and we turned out to be the FIRST tenants ever, and it turned out amazing. What a FIND! We initially looked in Waikiki (stayed there 7 trips before), but most of the nice places (with ocean views and reputable locations) were either way too pricy ($250 and up--ads up for an 11 day stay), plus most required $25 a day for parking (add in another $275), plus some had high management fees (one was $495) if through VBO. Others had WEAK Internet (if they listed Internet access at all (and I had to work early mornings and used Skype for my calls). Others had terrible reviews (cockroaches, sounds of traffic, poor service). I wasn't happy (and time was short--every time I looked I didn't find something). So, I started checking other locations. If I was off the strip then I wanted to stay on the east side if we headed north--since that's where the Polynesian Cultural Center was (by far the #1 best and true Polynesian experience) and I found THIS listing. The pictures looked good--but there were no reviews (I was the Guinee pig). The person I emailed was VERY responsive (usually within minutes), I got my questions answered and applied. We got it. Location The one bedroom apartment suite was located about 15 minutes south of the Polynesian Cultural Center off the main road. It took about 40 minutes from the airport (the distance wasn't far--but most roads were 35 mph). The photos showed the ocean, but said it was about 900 feet from the actual beach. It is actually at the end of a cul-de-sac "up" the hill off the main road (so it is quiet)... with a volcano behind it! It rises up the hill and above the other homes and is comparable to the 10th floor of a hotel with a view of the ocean! The view behind is of Hawaiian jungle (after the plush lawn). It takes up the entire ground floor of a nice home that the owners (from Illinois) were obviously very lucky to find (their dream home in Hawaii). The driveway is pretty steep, but at the top you can turn to the right into your own private garage. Facilities You enter through the garage (they have their items meticulously stored all around) and then you have your own code to enter the door. It enters a hallway with the bathroom on the right. The entire floor is serpentine stone (very nice) and even the bathroom back walls are covered with the same stone--very classy (there is even stone trim baseboard). BTW, the towels are thick and plush and there is GREAT water pressure and plenty of hot water. To the left is the big refrigerator (and they pre-stocked it with several bottles of fresh water), shelves with plates, and then the simple kitchen area. It has a nice four-person table (great for my laptop for my early calls)--we used the marble covered patio table for breakfast (and views). There is a nice living room with a TV, stereos and shelves with fun board games. To the left of the living room is a big bay window that looks into the Hawaiian jungle and a nice small yard. You feel enveloped in Hawaii! The couch folds into a bed and has memory foam (not one of the cheap roll outs). There are two large pocket doors that open into the bedroom--which has a large window and bay window that leads to the porch. The bed is AMAZING. It is a Sealy ($$$$) king size that is firm with a plush pillow top--as good as our king at home which cost thousands. The huge front patio (Lanai) overlooks coconut and banana trees and the ocean. It turned out to be perfect for breakfast (but pick up a little mosquito spray just in case). The rear patio is also nice and has a new barbecue. I clocked the Internet speed and the wi-fi was 46 mbps down and 11 mbps up--which was fantastic (and stable). There are also lots of TV stations and Netflix. There is a shared modern washing machine/dryer off the kitchen. Remember to open the door for the front-loading washer when done (they can mold in the Hawaiian humidity). You can occasionally hear the TV upstairs, but this is a house--so it's expected and feels like "home." It feels like the perfect, classy, immaculate beach house. It also feels like the real Hawaii--not the touristy crowds (yet it was still convenient to places we like to go). I came here with my wife and our young granddaughter. The owners live upstairs and occasionally left us little gifts--including a juicy pineapple outside our door. They were very responsive to anything we needed--including ideas for the best snorkeling and beaches close by. I rate this FIVE stars (would give it higher if possible). It is truly a Hawaiian Paradise and it was an incredible value as well. It is like an upscale "Hilton" home away from home. I HIGHLY recommend it!

Wow! Gorgeous grounds. I didn't expect there to be a nice parking garage and a fantastic pool area…read more They also had a cafe with refrigerators stalled with frozen burritos and pizza. I could foresee this coming in handy when staying in a suite with a kitchen. They had activities planned everyday like water aerobics. Lei making, etc. I loved the variety of pools and the cove they made for kids. It was sometimes hard to get a spot next to the pool due to the demand, but it was relatively safe to leave your things unattended. I never felt like I needed to keep an eye on my items. On the beach, they had options to rent cabanas and shaded beach lounge chairs. That was nice as it would get so hot during the day.

Our family members stayed at this hotel in the Ko'Olina Resort area located on lagoon 3…read more They had a two bedroom with living room and kitchen between it. Three bathrooms. We live 10 minutes away and often visit the lagoon but did not realize how nice the grounds are. Multiple water features for all age levels, including quiet area for adults. Waterslides, slash pad for your littles, all of this is throughout property with beautiful tropical landscaping. We went to visit with them each day in pool areas or on the beach. We were allowed on property with wrist band. Staff were all very friendly, the hotel grounds inside and out were all kept clean. Highly recommend as a place to stay and recommend to family if you live in Kapolei or Makakilo area. We felt like we were on vacation too.

Love that everything was clean when you walked in then the staff had a greeted my wife and I with a…read morenice warm Aloha! The room was clean and the Continental Breakfast was the Best I've ever had!! This is the Best Hotel hands down!!

Been here a few times when I just want to get away. It has the pace I like (extremely relaxing)…read morewithout the crowd or price tag of my favorite Waikiki hotels. My kids like the complimentary breakfast because they have make-your-own waffles. The rooms are comfortable and clean. The fitness center and pool are basic, but perfect for a short get-away. Since it's connected to the mall, it's nice to shop around, watch a movie, and have a great dinner. Feels like a real vacation.

My husband and I are big fans of Embassy Suites, and have visited many different ones. This one in…read moreOahu has been by far the best one. This was our first time in Hawaii, so we figured if our hotel wasn't the best it would be ok, since we were not planning on spending much time in the hotel. It was such an amazing place and we got a great deal on it which made it even more amazing. As soon as you walk in, the front desk welcomed you, and you can tell they upkeep this hotel very well and take pride in their property. They do offer parking on the premises, however they do charge $40.00 a day, which i thought was pretty pricey but didn't have a choice we had rented a car. The girl at the front desk told us the area was safe and there is usually parking outside the hotel for free, we didnt pay for parking our whole stay! Our room was super clean , updated and super spacious! We got a call daily asking if we needed anything, you can get beach towels daily without issues as many as you like. The cook-to-order breakfast was simply AMAZING!! The food was great and the cooks are super nice and welcoming. The pool is a little on the smaller side but we didnt have the need to use it but its really nice. over all i would 100 percent stay here again. It was a wonderful experience and wonderful value! Mahalo!

Location: Great! Nearby to Foodland & Costco for groceries, Coffee Bean is across the street, lots…read moreof restaurants within a 5 min drive. Customer Service: Friendly- front desk was helpful and the staff for the breakfast were observant and efficient also. Love that they have QR codes to tip them individually. Please tip them for their great service! Breakfast options were awesome! Especially the made to order omelet. Cleanliness- Very clean room, spacious bathroom and sink, strong A/C. Free street parking available. Nice pool area and hot tub. I recommend staying here.