I am a constant visitor to Italy and have some amazing friends out there so Gelato is very familiar to me. In recent years London has opened up some amazing Gelateria's . I have visited Giggi many times in the past and on a recent visit popped in to place a small order and consider them for a larger birthday event and corporate order. The product is as always delightful and well made , its no Vivoli Firenze but its always been good and best in Bournemouth offerings.
Unfortunately I had to walk out with no orders placed as I was so offended by the member of staff I was served by.
Apparently even though ice cream is priced the same across all flavours and there is a flat fee for a tub I was affronted by an obstructive rule about 2 flavours only !! to quote "thats the rule darling take it or leave it !" , I politely suggested I didn't understand the logic as Gelataria's in both Italy and London serve the flavours you wish she became more patronizing , obstructive and rude.
It does not make commercial business sense to refuse an order and previously I had been served multiple flavours , but the staff member just ramped up her level of bad customer service, even her male collegue looked embarrassed.
I am sure Luigi Bray the owner who obviously takes pride in his products and offering would be shocked his staff were so nonchalant with his business and reputation. I see the trip advisor excellence aware on premise and website and I hope Giggi retains this but my fear is they wont with a staff member like this on board. I treid to leave details for a call back from the owner but the same staff member just said he would not be interested ...how sad this is
Bring back the old Giggi that valued customers , was proud to serve great product to gelato fans and wanted the repeat business I was willing to offer before this terrible experience read more