I rarely ever involve myself with writing corporate reviews or seldom read the reviews of others. But I must pause and appreciate the professionalism, superior standards and stupendous work preformed by the Giertsen Company, during my time of need. While returning from a visit to the north country over a weekend, a couple months ago, I was distressed to encounter the entire basement floor covered in water due to a failed hot water heater. I immediately knew that my wet/dry vacuum and dehumidifier were no match for the severity of this mishap. I had recalled being made aware of companies that specialized in the mitigation of such wet calamities, while listening to Vikings games on the radio. Luckily, while most of the power cords were soaking wet, my laptop was still functional. I conducted a computer search for help as soon as possible. I considered the firm that advertised for the Vikings, but was reluctant to call them due to their colossal business, nationwide status impression that they left upon me. I didn't want to be treated like just another number. I chose the Giertsen Company due to their local ties and an endearing feeling of patronizing local 'mom and pop' businesses and not soliciting my needs toward the impersonal 'big box stores'. I couldn't have been more pleased with my choice and the subsequent results. Considering that it was later on a Sunday night and I was not experienced within the realm of restoration services, I wasn't sure what to expect when I called the Giertsen Emergency Call number. I was quite impressed to see a crew of three technicians, equipped with numerous dehumidifiers/ fans within a specialized water extraction van, arriving at my residence within an hour-and-a-half after I had called. The Giertsen Emergency Restoration Services crew conducted themselves with the utmost professionalism, all presented themselves well-mannered and dressed in identifiable uniforms with appropriate attire and grooming standards. Before beginning the operation, the crew chief, Tony S., assessed the damage and methodically explained to me, step-by-step, what they intended to do and how they planned to return my life to normalcy, with the least amount of disruption. What I did not realize, and what couldn't be seen with the naked eye was the extensive water damage that crept up behind the baseboards. The carpet/ pad and some baseboards were in obvious need of replacing. But, in some areas, the dampness had soaked up a foot-and-a-half above the floor level. Without addressing this hidden damage immediately, I would have possibly been susceptible to mold issues and the never-ending wet basement saga. There was a thin layer of insulation between the outer cinderblock wall and the inner wall. Giertsen was able to remove and replace the damaged lower insulation and dry the inner woodwork without having to replace whole, entire sheets. Most of this hidden, 'extent of damage' information was collected by utilizing their thermal imaging technology. Overall, I would strongly recommend the Giertsen Company for anyone who encounters sudden, unanticipated property damages. They took control, communicated their course of action and completed quality work within the prescribed time line. Giertsen also assisted me in locating the highest quality replacement material at the best prices. In this day and age, it's difficult to find a company that possesses such a high level of integrity. But, I would consider Giertsen to be one of them. read more

Read this & Conclude for yourself, if this prevents just one Person from NOT Using Giertsen, my time writing this paid off Giertsen company Worked for the Insurance company in this case NOT FOR THE CLIENT, in the insurance world it known as BAD FAITH, everyone has had a disappointment with insurance before. BUT TO HAVE A HOME REPAIR COMPANY DO SUCH IS SICKENING  A roofing contractor destroyed my Home & was insured with Secura. Secura demanded I allow this Giertsen Company to come out which SECURA paid & Hired Giertsen to estimate the damages. I already had several Estimate's which totaled over 100,000 in Repairs from REPUTABLE / National COMPANIES, ServePro & Service Masters Superior Construction. Though I allowed Bob Zondlo from Giertsen to come out since he stated They Would Fix EVERYTHING all for what their estimate Bid was & Make Certain Secura paid for EVERYTHING Me as a Homeowner I just wanted my home Fixed the price didn't matter as it was Insurance. Damages are what they are right? in short, The Giertsen guy said anything a Home Owner would want to hear in a time of Distress, Promising & Stating their Estimate is their bid & is exactly what it will cost to repair them could get started Right away I was Trying to contact Giertsen every few days WITH NO RETURN EMAILS or CALLS just a periodic excuse After WEEKS I Finally received a copy of Giertsen's incomplete estimate, Giertsen missed over HALF. A RESTORATION COMPANY THAT CAN'T DOCUMENT OBVIOUS VISUAL DAMAGED ITEMS IS PATHETIC Later to Find out they were in Bed with the Insurance Company there to Write the lowest amount they could to save Secura as Much as Possible, THEY NEVER HAD ANY INTENTION OF DOING ANY WORK OR DO A SIMPLE COMPLETE ESTIMATE I could add much more, but this infuriates me as this caused my house to remain damaged all winter long and caused additional issues, expenses & Time  their business practices is all about making quick easy Money. read more

This is the second five-star review I have offer Giertsen companies over the years. The first review I posted was from my companies' perspective having hired Giertsens to provide a service to the company and our customers. Without question, Giertsens has performed in a manner that would earn them a 5-star review each time I utilized their services. Their bid process and workmanship are top notch, and the service they provide to my customers is outstanding. Recently, I needed to call upon them for a personal issue that needed to be addressed quickly during a very difficult time. It was no surprise that once again Giertsens delivered 5-star service. Only this time, I was on the receiving end. As a business person, I have had the good fortune to understand the impact a company (vendor) can have on my customers. The lessons learned are valuable. As a customer myself, who now understands what it is like to be on the receiving end of outstanding service, I value the service they provide even more. When it comes to a company that has an impact on people's lives, making the right choice is imperative. Thank you Giertsens companies for never disappointing. read more

I am a property manager for one of the biggest multi-housing companies in Minnesota and I have used Giertsen for quite a few emergency calls over the last year. They are quick, professional and extremely knowledgeable in all that they do. In addition to emergency water loss calls, we also used Giertsen for a subfloor repair in a 2nd floor apartment as the company we usually used was booked out too far for this quick turn. Their bid came in way below the competitor (shh, don't tell them!) and the level of completeness blew them out of the water! Not only did they do a more than thorough job but they also..... *gasp!* cleaned up after themselves. The last job that we contracted Giertsen for was a full kitchen and bathroom remodel that turned out beautifully. Every other vendor/resident/management staff member coming in and out of that apartment has remarked about the quality of materials, the detailed work, and the courteousness of their employees. Bottom line, if you are looking for someone that can "do it all", goes the extra mile, has integrity, and takes great pride in their work- Giertsen is as good as it gets! read more

These guys do top notch work. We had a fire and they helped to bring things back to normal for us! From how courteous the team that did the work was to me, to the quality of their workmanship - all of it was top notch. They did work on multiple parts of my home. It was a basement wood stove fire that got out of control and caused extensive damage to my basement family room, along with an upstairs kitchen and dining room. When they were all done with the job, there wasn't even a hint of smoke smell. They were also kind and courteous with questions that came up along the way. Even though I might not have been the most easy to work with person on the planet they made it seem easy. All of my concerns were addressed and questions answered, even after the work was done. I am glad that they were 1 of the companies that my insurance agent suggested! I would absolutely recommend them. read more

I had a ceiling leak of unknown origin and my landlord called Giertsen as his insurance company highly recommended them! They came out same day and climbed up on my roof in pouring rain to find and fix the issue! My landlord and I were extremely impressed with the quick response time. I was able to use my bathroom again that night and didn't have to worry about needing an umbrella to bathe my kids! Great company!!! read more

I had a water issue in my basement this Summer from a burst pipe and was lucky enough to work with Giertsen Co. on the mitigation. Responsive, professional, and friendly; this Co was top notch- huge thanks to Kwynn and Giertsen for the knowledgeable help and direction. I will definitely use again if there is a need, highly recommend. read more

After water damage destroyed part of our basement Giertsen was there to help all along. From the initial call, to the fast response by their representatives, I was always in the know of what was going on, and never felt tricked or disgruntled. Would recommend to anyone that needs restoration work! read more

I WOULD NEVER USE THIS COMPANY!! I had a fire at my home which was a nightmare...I made a choice to have this company to do the work because they looked very reputable wrong....I still live with the GIERTSEN COMPANY AFTERMATH! Terrible company!! read more

We had a fire in our home and these guys did amazing work restoring things to new. The work they do is amazing, and they were always willing to help with any questions we had during the process. read more

Horrible, horrible company. Poor workmanship by trainees. Will steal if you let them. A+ BBB is BS, they suck big time.