We've been coming to this Giant more and more since last year. We have noticed a huge improvement in the service and organization at this location. The staff are warmer and welcoming. The store is cleaner and more organized They are helpful and everyone is always working away. The staff at the Starbucks are amazing. It's the only place that makes a good Starbucks coffee in Lancaster at this point, I usually come in over the ease of a drive-thru because they make it much better than every where else. They really pay attention to the order and want to make it correctly. They seem to take pride in their work which is really nice as a now regularly customer. Whoever is running or managing this location is doing a great job. read more

It's a grocery store. It's hard to say much more because it's such a mess here. Start with the carts which are scattered, not retrieved from the parking lot frequently with trash not managed as a first impression. Inside is chaos with stockers clogging aisles and blocking access to items, a robot that gets stuck and blocking access, narrow aisles and then add people to this equation. It's a stop because of location but even navigating the parking lot is challenging. read more

Giant Food Stores - the front of the store - Grocery Near Me - Lancaster, Pennsylvania

Don't believe the negative reviews, people love to complain. In living here for 15 years, this Giant has become my store. I am in and out several times a week. The employees are helpful and dedicated. Almost always, I can find what I need. Occasionally is something out of stock? Yes. We shouldn't expect perfection every time in order to give a five star review. Keep up the great work, Giant read more

On Thursday night, I popped in to grab four items 10 minutes before closing. As I was walking to the register, an employee named Jessica Costello started accosting me saying that the store was closed when it wasn't closing for two more minutes. When I inquired why the store was closed early, she said "you still have to check out so you'll be leaving after 11 PM. You're keeping me from having time with my family." She was still fighting with me when I left the store and there were still two other people still checking out. Just one of the many reasons why I almost never shop at Giant anymore, but if I do go back, I'll make sure to go at 10 minutes before closing just to mess with her. Lolol. read more

Customer Service is almost non existing in that store. The self checkout need an overhaul. I purchased something that needed a managers approval. Which i waited for 20 mins. No apologies. Giant needs to improve EVERYWHERE! read more

Not sure anyone in management reads these reviews, but do better, Giant. I completely understand and acknowledge that bagging my own groceries is reasonable, but having to do so as the line backed up and my items are left to spin endlessly on the belt until I get to it speaks to a checker's complete unwillingness to do anything aside from literally ringing up items. This is one of many reasons exemplifying the move toward human replacement by machines. read more

Not typically a Giant shopper, but I needed to quickly pick up some groceries and grab a pre-made meal for dinner. The chef made a point to say hello, tell me about some of the weekly sushi specials and let me know that it's all made fresh, everyday. Overall, the sushi is what you'd expect. Not the highest quality, but for the price, okay. I got the California roll for my daughter, she's not into fish, and didn't end up eating it anyway. I thought it had a strange flavor, which is abnormal because I find California rolls to be the most bland and would even say it's not really sushi. Interestingly, she liked the Shrimp Tempura roll most. The flavor of the shrimp gets lost with the added toppings and sauce. I would give the tuna the same feedback. You knew it was fish, but not what kind. Definitely not my go to spot for sushi, but for about $25 and convenience it served its purpose. read more

Giant Food Stores - California Roll, Shrimp Tempura, Tuna - Grocery Near Me - Lancaster, Pennsylvania

Hoo-boy, am I pissed. I ordered a Flash Food order for a full rack of ribs on clearance for $8 and change. I didn't realize until I was home that what they gave me was a quarter leg of chicken which is sold for less than this price without the clearance discount. At first I couldn't tell with the barbecue sauce and thought they gave me a half rack instead of a full rack, but they didn't even get the animal right. It was labelled as ribs, I have no idea how they can mistaken the two. Needless to say, the deal I was pumped for ended up being a regretful purchase, and I drove 15 mins from work for mediocre overpriced chicken and now I'm stuck having to dispute with my credit card since Flash Food was the one who handled the sale. Until their meat department gets trained on identifying meats and proper labelling, I cannot come back here. read more

Buyer beware. Apparently the deli worker slicing this ham thought that slices consisting of half fat is okay. Disappointing. The deli at Giant is ALWAYS disapointing. Always. When I worked in the food industry the question I always asked myself was...would I eat this? This is a no. read more

Giant Food Stores - Giant brand deli Tavern ham. - Grocery Near Me - Lancaster, Pennsylvania

This Giant is completely revamped and expanded. Its really rather nice now - not that it wasn't before. I'm not entirely sure why they upgraded - but go them. My only complaint is that the parking lot is laid out in a weird way - and people can come at you at all angles - and they will. People in Lancaster drive like idiots, so be prepared to almost get hit every single time. read more

Giant Food Stores - tables and chairs in a store - Grocery Near Me - Lancaster, Pennsylvania

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Very disappointed. This evening shelves all disarray. Lots of empty spaces of the products I was looking for. And the only check out option was self check out. I had a full cart of groceries and as any one who has used self check out know. You can't take your packed bags and put them in the cart so I played the game of Genga with my groceries so that I could scan the entire order. The attendant was not paying attention and I had to holler to him 3 isles away on 2 separate occasions. System continued to tell me to remove un scanned item an freeze. I understand and have used self check out before but having that as my only option was completely inconvenient. read more

Giant meat department can you please trim the chicken thighs a little better. Look at the excess fat and skin I removed from chicken thighs. Besides the amount of time it took to trim that's probably about a pound and a half of fat and excess skin. read more

Giant Food Stores - Excess skin and fat removed from chicken thighs. - Grocery Near Me - Lancaster, Pennsylvania

Three weeks ago I ordered a fresh turkey. I decided to pick it up the day before Thanksgiving. Got it open and the whole turkey was frozen. I called and was told about "flash freezing". Supposedly this is done on the way to the grocery store in a freezer truck. I guess it must have been in there for days. This 21lb guy was solid on the inside. I was told that they'll try to find a replacement. They called back, and apparently all their turkeys in a 15 mile radius were in fact frozen. They refunded our money for the turkey but the main dish at Thanksgiving was not the same. I would not recommend preordering a fresh turkey from any Giant. read more

Giant Food Stores - the inside of a doughnut - Grocery Near Me - Lancaster, Pennsylvania

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This location has all the problems of the Centerville Giant only magnified. Congested isles, strange layout, no baggers, restocking done during the day blocking isles further...yeh they have all this and than some. Had a hard time finding a small cart inside, than even a harder time trying to find a cart corral in the lot to return it. The express line for 25 items or less was full of folks with full shopping carts, and the staff did nothing about it. The line at customer service was 6 people deep, and yes I counted! I honestly liked them better before the remodel. The layout was more consistent with the rest of their stores so it wasn't so hard to navigate and find what you needed. They HAD a nice hot/cold salad bar with seating, even supplied a free newspaper. It was nice to leisurely eat and hang out. Now that same area is a "beer garden". More profitable I'm sure but it has lost its appeal. In addition to the beer garden they have a full florist department, and have a bigger selection of items makes this store. More stuff = more people. It's crowded, like black Friday crowded at any time of the day. Been here a few times just because I needed a few things and was in the area....ended up spending more time than if I would have ran across town. There is no "in and out" here. Visited well before 5pm this past Monday and was greeted by registers 10 people deep, seeping into the isles so you can't get around. Tried to find someone on the floor to help find something since the layout is different, good luck with that. I was unsuccessful. The parking lot is even worse, especially if you park closer to Lititz Pike...took a good 10 minutes at the mercy of strangers to let me out since the line that leads to the exit was right behind my spot. Add another couple minutes to fight the traffic to exit the lot. While this may be one stop shopping, ask yourself - is the time and aggravation worth it? read more

Just came back a quick jaunt to Giant on Lititz Pike. I entered my phone number in system and no discounts came off my card. I'm pretty sure the rotisserie chicken (which btw was awful - overcooked and dry) should have been discounted $1.00. What up with that??!! Will defintely have second thoughts about buying chicken there again and next time won't leave the store until my discounts have been transacted. You can do better than that... read more

Gains has a great selections of groceries. There are different sizes and amounts. If there are questions the answers are in a timely manner. Treated with respect. read more

For some reason this place was the best market out there, been coming here for some while now, but things have change threw time NOT THE SAME COSTUMER SERVICE positive people employee in side, I just went in today for there on house home made bread I guess they prefer to have it at the bakery in the plastic on the carts than in stock for costumers like me but. I wonder how is it that Buisness have change so much, now a days big Buisness prefer to hire people with bachelors or masters degree and the only thing they know is number but CERO in the actual Buisness people service. And not only it's happening in regular supermarkets but in warehouse as well. Jeopardizing the name brand and the food quality for a few extra numbers that will look good in paper. I got tire of coming here wasting my time for products that are not in shelf or you have to ask employees to bring it to the shelf also the bread. It's like they have a I don't care attitude they will just look at you like WHATEVER! Sad but true This Giant supermarket is loosing confidence costumers and money. I just don't understand there way to conduct Buisness. read more

The pizza is totally garbage. The persons making these pizzas should be fired immediately. Frozen pizza is far better.

Always always always out of Coke Zero but find most other things I need. Have some nice sales at times.

We bought fruits at Giant, Lititz Pike - jicama, grapes & mangos on Thursday & on Saturday when we were cutting them into slices - the mangos & jicama were rotten on the inside. You couldn't tell by the outside of the fruit but it was terrible on the inside!! The grapes are good. I have never encountered this problem at Stauffer's. I just happened to be in the vicinity of The Giant & that's why we shopped there. I gave them one star because the grapes are good. read more

Average local grocer Not wegmans.... Decent bonus buys read more

So this Giant just re-opened after a huge renovation. I'm thinking the theme for the renovation was BIGGER and BETTER. There's a new coffee shop\lounge. Overall a huge improvement from its previous existence. There's also this new service where you can scan your groceries as you go, then pay at the end. I'm not sure how it all works, so I'll have to update if I decide to sign up for it. Sounds neat though. The service level is the same... C+ at best. Not bad, not amazing. That's 'bout it. read more

Watch how they don't honor their sale prices on items. Make certain every item is rung up correctly. $2.00 here, $2.00 there can add up to a lot of $ at the end of the day. read more

Great grocery store, love it 24/7. Use their Higi machine to track your vitals (health). And, they have a wonderful app to use for coupons!! read more

Giant Food Stores - Love it at night, when no one else is here!! - Grocery Near Me - Lancaster, Pennsylvania

I prefer Giant over other supermarkets...however, PLEASE STOP asking for donations to 'this charity' and 'that charity'!! It's SO annoying! I work very close to the Lititz Pike store and stop there frequently and always use the self-checkouts. The woman with gray hair (always pulled back/up) and glasses is RELENTLESS with asking. It ticks me off because I'm in there spending money at your store and I'm expected to give money to a charity. IT'S INVASIVE... please stop! read more

This is one of the better giant locations in the area in terms of produce, sushi, prepare food and bakery items. Well stocked. Haven't had a reason to complain about this location. Four stars because compared to wegmans, the value and quality for the price doesn't compare. read more

Always has a wide selection of vegan/vegetarian foods to choose from. I especially love how they have different vegan ice creams to choose from, not all Giants offer this. Even better is their great selections of keurig coffee cups and teas. Plus open 24 hours, which is perfect for us night owls! read more

Clean. Well stocked. Helpful and respectful staff. Service desk....depends who is on duty...mostly supportive and knowledgeable. Not cheap. Plenty of parking, although the layout of the lot is squirrely. Be cautious while driving.....no phones..no texting. read more

Started going since last couple of weeks. Decent selection, fresh fruits.

Bummed that they don't take Aetna PPO for flu shots

I was in the store while in town visiting a friend. I was pretty impressed with some of the modern features in the store such as the "scan as you go" which seemed to make small grocery trips a bit easier. The store also seemed to have very fresh produce and we all very much enjoyed the cheese and olive selection that we feasted on at my friend's home later on that night. I would easily love to replace a Giant with the Kroger's we have in my area! read more

Johnny's is a place I go because I am in South Hadly, MA so frequently. The restaurant is very casual, and it has solid food. It is one of those places where one konws what one will get, and the quality is never compromised. Johnny's also has one of my favorite foods, fried pickles, and some decent chicken wings. The pizzas look great as well, although I have only had the buffalo chicken pizza. read more

I cannot believe that Giant does not price match other stores adds.

Beautifully remodeled store & Giant card members can grab a scanner & scan/bag items as you go.

I went in here at 12:30 to get a salad and soup for lunch. The salad bar compartments for greens and lettuce were completely empty. So I decided to get soup, and the soup bar containers were also empty. I'm guessing they are short-handed?? What a wasted stop for lunch. read more

Always set up really nice, friendly staff and love that they have free fruit for kids under 10! Keeps my 1.5 year old son quiet and entertained while we shop. The beer line always seems long, wish they had a better system to purchase alcohol. read more

been here before and after renovation yay renovation. this is the fred meyer of giant grocery stores. it spans the horizon and has a lot of prepared foods (pizza, chicken, sushi, salad bar, etc etc) the parking lot kinda fools you though. i parked by what i thought was an entrance/exit but it turned out to be 1/2 block away. better signage would be helpful read more

Kam in the Sushi department goes above and beyond to make sure his customers are happy. He makes special order sushi - love it with Brown Rice. read more

I do not understand how this store can not keep the scale in the bulk foods area working. What is even more disturbing is you take a picture of the code and bin on your cell phone and the cashier can not find the item on the register. I do not fault the cashier but at the same time they know the scale is not working, be prepared. Giant in this area is toast when Whole Foods and Wegman's open. read more

They have the worse deli I've been to in years. They are beyond slow, forget what you ordered and unfriendly. Horrible.