I normally do not like to leave a low or bad review but this store wasn't up to the standards I expect from the previous stores in this franchise where I have shipped.
It wasn't busy this particular Saturday. I needed to pick up my prescription and my husband decided to shop with me since he had the day off. We took our time and my husband asked the butcher for a prime rib roast. Thank you, sir, for assisting him with his request. You are an excellent employee.
So, no, I'm not a convenience store type of shopper. I get items from nearly every department.
At the checkout there were two self-checkouts open and two regular checkouts, one of which was marked for handicapped access. I opted for the longer line in my belief that self checkout decreases the workforce. I leave a handicap line, parking space, or restroom for those truly handicapped.
With customers 3 deep a call went out for cashiers to come to the front. A fairly common occurrence when lines increase. The minute the lady in front of me was done, the bagger stepped over to the newly opened register to bag as the cashier in my checkout line finished that order and started mine.
Not a problem, that is the general rule unless each cashier has a bagger. The problem arose when the store had 2 baggers and neither one came back to the line where my groceries were being rang up. I had a full cart of groceries. Not only did I have a full cart but I had my own bags and I sorted my groceries according to the bag I wanted them packed in.
The bag was placed first followed by the groceries which were put in an easy order to pack. Large heavy items to the bottom and lighter items on top. Cold, frozen, meat, produce, etc.
Still no bagger. Instead, the cashier never paused with my bags, she shoved them to the end of her conveyor belt. Nothing was sorted to make her life or mine easier so that she could speed through the ringing of the items as fast as possible. She was "offended" when she finished ringing my groceries and reached to start bagging because I told her to not touch my groceries, do not make an attempt to bag them now. Especially since I was bagging them. She proceeded to turn her conveyor belt on and knocked my eggs over. I had 2 dozen and they were stacked on top of each other. My bread was not bagged at this point either and would have been mashed. Fresh bakery items.
I told her that I would not pay for those groceries until I finished the job that the store's chicken shit baggers ran from so she would not be checking another customer out. There was no one behind me. Not one bagger, and I saw 2 because I looked, came to offer to bag my groceries. She totally ignored my efforts of how to bag my groceries because speed was more important than bagging while ringing.
I do not do this only for me, I do it to make their jobs faster and easier. Instead, my wishes were ignored and having my own sturdy bags was frowned upon by this Giant Eagle. I will not return.
You need to step into the new century and hire a few people who understand what using recycled bags means for them, their jobs, and our future. This store falls severely low on the Giant Eagle brand. read more
