My loved one walked into Gianna's on his own 2 feet (an important distinction), with the idea that he was going to get more focused attention and individual care because of a smaller ratio of residence to staff. Our family was told there would be active interaction with the residence, music therapy and other therapeutic methods that would be used to achieve the proposed individualized/focused care. The actual result is that NOTHING could be FARTHER FROM THE TRUTH! The REALITY is that immediately after moving in, while our loved one was getting adjusted to a new place, people and surroundings in the first few days, the immediate course of action from the Gianna's staff was to medicate him to the point of extreme sedation, so that he did not disturb the staff! This sedation was to the point of him being asleep in the chair all day every day and not moving, not eating and inability to be mobile when he had just walked into the place days earlier. At the direction of the Gianna's nurse, the staff issued PRN meds (as needed med's) automatically when they were not needed. He was in the chair asleep in the chair, and they continued to issue sedating medications. This was so severe, that one time I walked at dinner time and our loved one was laying on the floor with the staff walking around him, like nothing was wrong. Not helping him up or attempting to help him. The staff did not exhibit any compassion or attempt to find alternative solutions. This continued. Simultaneously NONE of the therapeutic methods promised happening. I am not saying this lightly as someone who was hearing this from afar. I witness this firsthand as I was there 22 of 28 days he was in Gianna's. This persisted and he did not come out of nor was able to recover from the extreme sedated state the Gianna's nurse and team put him. He paid the ultimate price died 28 days after entering Gianna's. Save your loved one! DO NOT believe what they tell you! DO NOT PUT YOUR LOVED ONE IN GIANNA'S. They too may pay the ultimate price like my loved one did! PS: As someone who was there nearly daily, I observed that of the following: Of the 14 residents at Gianna's ONLY 1 person was mobile on her feet and verbal. ALL others were confined to a wheelchair, nonverbal and appear to be sedated with no movement, verbal or physical interaction with staff. This was observed throughout many different shifts. Would give less than zero stars if I could! Signed: Extremely Heartbroken loved one read more

My dad lived at Gianna for only 28 days: from the first day when he walked in on his own 2 feet (able to ambulate, eat, and interact) to the day he passed away. We moved to Gianna because we were promised low staff to resident ratio, more individualized care, a "medication last" approach, experienced staff and a warm environment that treated residents like family. While the ratio was as promised, I felt the care, staff competency and medication approaches were not. Often, I found my dad sitting alone, in the corner, unable to move or open his eyes from sedation. With drool down his cheek and leftover food on his face. He would often have globs of liquid medicine in his mouth from staff trying to give medication while he is unresponsive to verbal commands and touch. I would often find him in this state with no interaction from staff leaving me to advocate for his needs. We felt like outsiders and an inconvenience. This was not the care I was promised. We had multiple instances of their staff not following hospice medication orders. We witnessed staff administer anxiety medication labeled for as-needed use when my dad was already so sedated that he was unresponsive. I was able to intervene while present, but who knows how much extra, unneeded medication was given when I wasn't. It was also administered incorrectly. Instead of administering sublingually (as stated on the medical order), they were dissolving the meds and shooting them down his throat with a syringe. This is incorrect and can be very dangerous especially if the person cannot swallow as medication can be forced into the lungs. I believe this was occurring as my dad would often cough after being given medicine this way. There was an instance where the doctor ordered a stop to a medication, yet staff continued to administer it for four days! For four days my dad was given discontinued medication IN ADDITION to the medication that replaced it. The head RN at Gianna locked the medication in a cabinet in her office to prevent staff from continuing to administer it. Apparently, she was not confident enough in her staff to be able to verbally tell them not to give this medication. When my dad was bedridden at end-of-life stages and NEEDED this medication, it couldn't be accessed. This caused a 2.5-hour delay while we waited for the medication to arrive. If that wasn't bad enough, once the medicine arrived, staff administered the medicine incorrectly. My dad began vomiting and choking after a few doses. We immediately alerted staff. There was no urgency by them to help which is VERY alarming in this type of situation. I would hate to see what would have happened if he was alone during this episode. After alerting the hospice nurse of what occurred, she had to call Gianna's staff to educate them on how to give medication sublingually as written in the medication orders. After the medication was given correctly, relief was seen almost immediately. I believe that none of the prior doses were effective due to incorrect administration. All this to say there was so much prolonged and unnecessary suffering that took place because of mistakes that should never have happened at a facility of this caliber. Sublingual medication at end-of-life stages is extremely common. It was shocking to me that their "experienced" staff were not familiar with how to give medication this way. These events support my experience of lack of competence and compassion within the staff and lack of proper RN oversight/direction. Medication mistakes are unacceptable and can be life threatening. This was far from the end-of-life experience I wanted for my dad and family. It certainly was not the experience I expected given what was advertised to me and the price that came along with it. While I should have been focused on enjoying what little time I had left with my dad, I felt forced to monitor staff to ensure they were performing care properly, giving the right medications, and administering medications correctly. I feel robbed of this time. The only silver lining is that my dad and family didn't have to suffer through the poor care and experience of this facility for long. Although our stay was brief, the damage caused by this facility was large. If you care for your loved one and the end-of-life experience you have with them, I recommend you steer clear of this facility. read more

My wife was admitted to Gianna almost a year ago; she has young onset, late stage Alzheimer's. The people at Gianna really took me in and comforted me. There were other places that I visited and Gianna's staff to patient ratio is the great. I've visited on multiple occasions and the staff is always catering to the needs of the patients. It's really given me piece of mind to know that my wife is in great hands. I was thinking up front that a larger place would likely suit our needs better, but this smaller intimate setting and staff really have changed my mind. I highly recommend Gianna for care of your loved one - they will certainly be in great hands. read more

My husband was diagnosed with young onset Alzheimer's disease at the age of 56. When I could no longer take care of him at home, I began looking for a place where he would be happy and well cared for. After looking at care centers both large and small, when I walked into Gianna Homes and met Anne Marie Hanson, I knew that this small home setting was the answer to my prayers. The Gianna staff truly care about the residents. The staff are kind, caring and gentle. The meals are cooked right there in the kitchen and the smells when dinner is cooking are just like being at home. The care at Gianna Homes was so exemplary that I moved my elderly aunt there as well. The first night when I arrived to visit her, my aunt was sitting in a recliner with her feet up, a throw over her lap, and she was eating chocolate chip cookies right out of the oven. I have referred my family and friends who are looking for care for their loved ones to Gianna Homes, and they have not been disappointed. I will be forever grateful for Anne Marie and her wonderful staff. Nancy K. read more