House made syrups and pleasant ambiance help some but not quite anything to make up for the…read moremultiple issues here. There's no rewards program, why is that? You guys just don't care about loyalty or offering that tiny penny of connection to your customers? Doesn't quite help the big upcharge to swap out non-dairy milk - please stop that, why does Vienna offer soy milk at no extra cost while serving a double shot for the same price as your single? Your menu is already overpriced, hounding dairy sensitives with extra cost on top of the overpriced basic espresso is mean. That leads right into the main problem: going for a larger size only gets you more milk, not more syrup or coffee! This is classic price gouging and corporate greed at its finest. What a scam! I have been to dozens of coffee spots over the past years all over, look at my reviews, discovered many amazing places from here to San Francisco, Atlanta, Denver, Knoxville, and more! But not one of them has the trashy mindset, disregarding humble morels, and ignoring ethics of sizing, prices, while ripping us off. There is no apology or fix. I mentioned these issues years ago on the main Greyhouse shop right down the road to receive just some manager's reply "your comments have been heard." Yet that's not what I wrote for was it, I am not just spouting off drama to be heard or offer my tart opinion to whoever. Ever since my buddy and I were ripped off by Hertz in San Diego nearly six years ago, I began my Google Local Guide and Yelp escapades in order to provide free insight, enjoyment, humor, commentary and most importantly address professional courtesies that businesses can best themselves by. I've noticed of all places Greyhouse proves itself complete opposite ethical and basic consumer centric sentiments. There is no other place I've been to in over 3,000 restaurants, stores, and even gas stations that gets my blood boiling like the price gouging and disregard for espresso standards. Not to mention there isn't that much for quality here, The Eleventh House has been and still is the official standard in the area for bean counters, according to all my coffee snobs. Sacred Grounds, Fuel, Star City, Indie Coffee Roasters, and even Vienna are superior across the board for consistency, rewards, pricing, variety, and even just accessible parking and space. I anticipate I'll get another curious response from management for this but really want to see no reply until I can come here and enjoy Greyhouse like any other typical java joint I've been to and want to try again and again.