I'm leaving a 2-star review because my experience at this shop was very disappointing and…read moreconcerning. I brought in a non-working PC that we had been working on, along with some extra parts I had on the side. The technician asked to look at the extra components, and I agreed. While he was handling them, he used sleight of hand to take the most valuable part--the CPU--without paying for it or acknowledging it. On top of that, he also appeared to be trying to hide the box containing the rest of my parts among his own equipment, seemingly hoping I wouldn't notice. I had to stay alert just to make sure I left with what was mine. My biggest issue is trust. If you're running a business, you cannot be taking items from customers and pretending you're not interested just to keep them. That's not just unprofessional--it's dishonest. Additionally, the pricing for simple work felt excessive. I strongly recommend others to be very cautious of your valuables if you choose to come here. (Not recommended) but as an official customer , i will warn others and be fair to the community by telling them what experience I had myself. Whats fair is fair. I Will remove all feedback as soon as issues result. All please ask for is my intel i5 CPU back. It had a lot sentimental value to me, as it was my first build. Hope this helps anybody that reads

I very highly recommend going to this location. The owner is very kind. He's very talented with…read moreelectronics. I don't know what he can't fix. If you ever need anything he can give you a quote and in my opinion I think he is actually very affordable. Definitely NOT like some of the electronic repair businesses I know that overcharge. HE IS EVEN GIVING BACK TO THE COMMUNITY AND IS SUPPOSED TO START RELEASING VIDEOS ON HOW TO REPAIR SMALL ISSUES YOURSELF.

I had to make an emergency Genius Bar appointment from my hotel room landline when my iPhone…read moretotally overheated and would not work on my trip to El Paso this past May. I could not call in or out, and I could not text or receive texts at all on my iPhone, which is why I had to resort to my hotel landline telephone when everything else failed. The only device that worked and did not overheat from the intense Texas heat was my MacBook. So at least I could still connect to WiFi and go online within my hotel room to connect to an Apple rep. Unfortunately, everything that could possibly go wrong did just that on this particular trip :( ! The Apple rep walked me through all the troubleshooting videos on the Apple website. But when those still did not resolve my iPhone failure issue, she helped to schedule a Genius Bar appointment for me at the one and only Apple Store in El Paso, located at the Cielo Vista Mall. I have to admit that it was quite a project for me to print out maps from the hotel lobby computer and printer and to get to the Cielo Vista Mall the old-fashioned way (without a functioning smartphone navigation system, and without being able to use Lyft or Uber Rideshare because my phone was not functional). But I had no choice :( ! Unless I wanted to ask the hotel front desk to allow me to use their landline to call a cab to my hotel. All I can say is thank goodness I stayed in a hotel this time, and not an Airbnb. Otherwise, I would have been totally screwed with not being able to use any landline! Fortunately, once I got to the Apple Store at the El Cielo Mall, an Apple employee named Raymond helped me right away with the Genius Bar appointment that the online Apple rep helped me book online. Both he and Manny troubleshooted the overheating fiasco that my iPhone went through, but also pointed out that some of the navigating apps might have glitches, which could have also led to my iPhone becoming non-functional (besides the intense Texas heat). They were so friendly and helpful, and they really helped me get my iPhone back to where it was before by using their diagnostic troubleshooting tools :) ! However, they advised that all I could really do when any smartphone overheats is to try to cool it down. But if all else fails, and if my smartphone reaches the point of no return in regards to trying to cool it down and recover it, I may need to send it in for repair or purchase a brand new iPhone altogether. Hopefully, this doesn't happen to me again when I'm on a trip! But I have to admit that their exceptional customer service truly made up for my horrible traveler nightmare that I hope no one would ever have to go through!

I had to return to store today to trade in my computer. I was dreading the experience because my…read morepurchase experience was so bad to begin with. I flew into El Paso from Costa Rica the morning of the 19th. I went straight to the Apple Store to purchase my new computer, a new M4 Macbook Air. I was greeted by a young lady that really made my purchase experience horrible. She did not know the process and gave me completely wrong information regarding the trade-in procedure. Because the apple website does not state that I have to make an appt with the genius bar to transfer my information from my old comp to the new one, I had to make an appt which none were avail for a few days. I live out of state and that would not have been feasible to come back. So she told me that I could take old computer home and transfer the data to the new comp and send in the old one within 14 days. I then told her that when i did send it in I would want the trade-in value applied to my apple credit card. She stated that would not be a problem. So I agreed that i would do that. Well the transfer went well no problems until I called support to find out how to mail my computer back and to facilitate my apple card's credit for the trade-in value. That is when I learned that I should have received some sort of trade in kit and then I could send in my old computer. I did not receive this trade in kit. Then I asked about the credit to my card and I was told that I could only be issued an apple gift card which I could not use to apply towards my apple card. I was told the only way to receive the credit on my apple card was to take the computer back into the store. Well again I live out of state and did not want to do that in the first place. I ended up taking valuable time out of my schedule to take my computer back to the store and trade it in. Then when I got home I noticed that I had not received the email copy of my purchase. So I called the store 3 TIMES and no one answered. Twice i was transferred to a call center and they told me I had to call the store, which I did 3 TIMES. 3 times to the direct line at the store. I emailed the store asking for my receipt and nothing. This experience has cost my about 200 dollars in time and extra travel expense!! Every other Apple store that I have been to has been excellent but the El Paso store which I have been to twice before has always been disappointing in the level of service.

I've never had issues with media exchange until now. We bought a phone from them in July. My…read moredaughter's phone screen cracked. We went to get it repaired and were told that the screen was very low quality, it was the wrong screen, it was installed wrong, there was internal water damage and there were still payments pending from previous owner. I am very upset that media exchange decided to sell such a horrible product. I will never buy from them again.

If you're lookin to sell old video game consoles or phones or looking for a good price on used this…read moreplace has that. Better prices by far than going to a pawn shop. Great prices on phones accessories as well. Recommend checking this spot out.

If I give 0 rating... my sister and I went in to buy my father a new phone for his bday. The girl…read morewas on her phone outside and when she finally helped us , she told the acct holder she needed an ID with her correct last name , which the account did have . She didn't want to help us . She wanted to get back ro her oh one call. We went to a different store and no problem , experience was great at the lee trevino location. Terrible service here .

Please do not go to this store. The man I spoke with Javier is an absolute nightmare. He refused to…read morehelp me in any form and decided to mock me in my troubles of trying to return or exchange a faulty product they sold me. Even though I was told by tech on phone that my product is faulty and I still have buyers remorse that I can exchange it for free since it's been PROVEN to be faulty. As soon as I walked back in the store he just smirked and mocked me saying he was still going to charge me a $75 dollar restock fee when he's not supposed to for exchanging!! Please do not go, I've never had this experience with any person at tmobile. He is not a good representative of the company and only will drive away current or potential customers! Just please go to any store besides this one or you'll regret it.

He fixed two iPads for us. I've gotta bring one back that doesn't quite work as well as I thought…read moreit should but he was kind nice thoughtful and he did the work. I don't have any complaints. It's expensive but so is everywhere else.

Very knowledgeable employee. He fixed my phone quickly. Very reasonable pricing. Need to keep them…read morein business.

Worst experience ever, treated very poorly by Danny chavez. He was rude, condescending, and truly a…read morejerk on how he treats customers and itnwas in front of customers.

From the owner: Visit the T-Mobile store in El Paso and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1200 Mcrae Boulevard can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

If you visit this location ensure you get a receipt for every transaction and review it thoroughly…read morebefore leaving the store. I made the mistake of leaving my husband alone and he was charged $60 for 2 phone chargers plus Sim Cards. We have phone chargers and Verizon told us Sim Cards should be free on new activations!

So I had to wait a long time for service because there was only 1 girl working that night and she…read morewas helping out another customer that took a really long time. But I came to get a new sim card because my phone stopped receiving texts and the Verizon call-in center told me to try a new sim card. Well, at the end, she not only gave me a new sim card (free of charge) but also gave me her tool that opens your sim card slot because I didn't have one! How cool is that? I told her I'd come back and return her tool when I was done.

I had a great experience with TechFix Electronic Repair. Visited them to repair my laptop. First I…read morenoticed integrity and honesty with their personnel because before even quoting me a repair they checked out with laptop capabilities to determine if it was worth repair. I understand that to some of you this may sound weird but it makes total sense. Why spend $1200 laptop repair in a $400 laptop. To me that's speaks highly about this business ethics, they are clear and honest with the client rather than cheat them, now days you don't easily encounter that. Afterwards they made me feel at ease. The repair took a bit over a week. They were courteous and called me once it was ready. I definitely recommend and would come back again. We need more business to stand by their ethics the way TechFix does!

With the most essential tool of today (21st century and beyond), as a "Digital Dinosaur",…read moreabsolutely require the services of TECHFIX, where ADRIAN and the other "Digital Native" personnel to keep me/my 8+ working correcrly. Definitely, has my coveted "¡Wheel of Approval"