Trying to reschedule an appointment that RMC cancelled on May 31…read more Nobody answers the phone when you call for an appointment. This place is an absolute disaster. New ownership and this place has become useless.

I went to urgent care, I indicated my malady (it could be life and death if untreated) I'm told I…read moreowe close to $400 and I have to pay on the spot if I wanted to be helped, I asked to be given a break down of what I owed as I always pay for my visits but to no avail, I was then forced to pay all of that if I wanted them to treat me, once I paid and waited for the care I was told within a minute I could not be helped. The way I was treated was absolutely unacceptable, no wonder why this place is lowly rated. The shady way they treat people here is horrific. Stay away from this place, go where you can be treated with respect, seriousness and courtesy.

Amazing quality of care! The office staff are always friendly,and efficient. Mary Barba listens and…read moreexplains any and all questions you may have. So fortunate to have her as a doctor.

Terrible service as mentioned before in some other reviews. Vast majority of patients are Hispanic…read moreand are in fact seen first. Quality of care is hardly half-decent and wait times are extremely long. WITH APPOINTMENTS. As I'm writing this now I've been waiting over an hour for the time I reserved ahead of time for this appointment. You're better off going somewhere else.

Primary doctor our care quality has been very great with Doctor Stanley shorts. He puts everything…read moreup-to-date regarding our health issues. He's a very good listener and explains to you thoroughly through all your medical records and all your results. That's why I gave him a five star no medical staff it's very hard to get through whatever you need Life prescriptions doesn't the main issues where I have issues with the office, but Dr. Schwartz is an excellent doctor.

Very unprofessional, irresponsible NPs work there .Be careful ! 2 hours to wait and 5 minutes to…read moresee !

The staff is amazing especially Dr Ashfi Hoque she is the best dr ever takes great care of her…read morepatients I highly recommend her and this medical office for all your medical needs

I haven't been seen by physician yet HOWEVER, the reception nurse who took my vitals has been very…read moreattentive, made copies of my paperwork, and even came to room after I'd been sitting awhile and apologized for the delay, assured me I'd be next and even offered a drink of water. Gor all the issues of previous visits, she went above and beyond in the form of patient care. I believe her name is Ruby. Thanks again

Nice facilities at this smaller medical center. Parking right in front by main entrance on south…read moreside of the building. Pharmacy entrance is also here once you enter head left through the X-ray waiting area. Keep left It'll be just past there. Great service! Came for a follow up apt for hubby. The doctor was very kind and courteous, took great care. You'll see the difference here it's a smaller facility less crowded and not as stressful to get medical care.

Going to have some tests at this location as they don't have these tests at the other location on…read moreIris! Let's see how it all turns out! Ok the first today is a Bone density X-ray! Next week the Dermatologist! The third is X-ray of my liver to see if there's any fat! Let's see how young I am inside! Stay tune for results!

Bad vibes and attitudes by the secretary. She acts as if she owned the place and as if she was…read moredoing us a favor.

Dr. Breseno is a great doctor. It's the people that work for her, are beyond rude. They never…read moreanswers calls during open hours, I showed up to drop some paperwork off around 2pm, their lunch break is at 1:00pm. There was an Open sign on their door, but their door was locked, and had to ring the doorbell several times. I need a prescription from her doctor, that was about 3 days ago. Still have never heard back from them. So weird.

This place always has issues with their phone system for years now or never wants to pick up the…read morephone. If you ever need to speak with them YOU MUST come in person to have the privilege of communication to make appts or ask questions. Leaving a message on their system goes into a black hole that gets no response. The quality of care is not something I would consider safe, many suggestions or advice for care end in hospitalization. It would be nice if they could improve with communication. The only way you can reach a live person right away is after 5pm because that rings directly to an answering service who will NOT reach out to anyone in the office (office closes at 5pm). The best they can do is an after care nurse after a long delay. You would actually have better luck reaching Tesla over the phone than you would at this place. Noticed the Business owner response below and I called 800-403-4160. Tried to navigate the IVR and finally got to a live person. I asked if they can transfer me to the Patient Experience Team, I was told no dept, group, or people like that exist. Would you kindly share the exact phone number and IVR key sequence to get to a LIVE person without being on hold for extended wait times?

Promp service, nurses great manners, caring Doctor makes sure to lesson to me as questions, suggest…read moreother alternitives to help you with your treatment, give you lots of information take the time to lesson, if I dont have appt an need to go in they make the time to add me in always there very considerate, help you fine the best medicine solution, and is a great place to go I am very confortable with my doctor an nurses fill safe. VERY CLEAN VERY UP TO DATE COVID AWARNESS AND PROTECTION, NICE AREA And parking accesible

If I could give this Pediatrician 50 stars I would. My baby girl was born at Loma Linda and during…read moreour stay there we encountered the most delightful pediatrician we could hope for, Dr. Chow. I hoped she could be our baby's pediatrician but unfortunately she didn't have any openings at the time. Instead we took her to a highly reviewed pediatrician in Rancho Cucamonga. However, after 9 months of visit that office, our baby didn't see the pediatrician once. She always saw a nurse or nurse practitioner and I know there's nothin wrong with that. That place just felt busy, it wasn't warm or inviting, and they just seemed like a "get them and get them out" kind of place. Not Loma Linda. We found out that Dr. Chow had some openings and we jumped right on it. Out of the gate, the experience was so much better. While we were checking in at the front desk, Dr. Chow walked by and waved hello like she remembered us but she couldn't possible remember us from 9 months ago, right? Well...she did. As soon as she walked in the door the entire vibe was peaceful and friendly. She even brought a book for our baby to play with and started playing with our baby girl. At one point, the baby wanted to play with her and she even went around with Dr. Chow to greet the other nurses in the office. Dr. Chow truly knows how to work with kids. We never felt rushed. It felt like we had her all to ourselves. I highly recommend this Doctor and medical office. Side note: You may run into Donkeys in the parking lot. Yes...Donkeys. There were two roaming the parking lot when we arrived. The area is famous for the wild burros. Fun for the kids to see! Just don't try to pet or feed them.

"High Hopes, Zero Hustle: Why I'm Skipping Loma Linda University Health Clinic"…read moreI was genuinely excited to become a new patient here--everyone raves about the doctors. But after yesterday's fiasco, I'm taking my healthcare business elsewhere. Called repeatedly at 1:20 PM--no answer, just endless ringing. Tried again at 3:30 PM and finally got through to Sandy. Explained I'm a new patient seeking a primary care doctor, gave my insurance info, and she put me on hold. Fifteen minutes later: "Our system's down, can't reboot it. Call back later." I politely declined and asked her to call me once it's fixed--gave my name and number clearly. Her response? "If you don't hear from me today, just call back tomorrow." I said no again--please call me when you can actually access the system. Crickets expected. For a top-tier health system, this level of phone-tag frustration and zero follow-through is unacceptable. First impressions matter, especially when you're trusting them with your health. Too bad--the reputation had me hopeful. Moving on to providers who actually answer and value my time. If you're reading this as a patient or staff: Fix the phones and callbacks. People deserve better.

My family and I have been under Dr Pengson care for a few years. This doctor makes himself…read moreavailable to his patient. We never feel rushed during our examination. This doctor does not over book. We have never experienced long wait times. The office is always clean and his staff members are friendly and professional. Dr Joel Pengson is the best physician I have ever had! My family trust is in Moreno Valley Community Medical Group 100%. We are satisfied with his service and highly recommend him.

5 stars is not enough, been seeing Dr. pengson since he was on Fir...he is awesome. I moved away…read morefor a few years and he remained my doctor, during the pandemic he kept me feeling safe and reassured me. He takes the time, gives a direct access number to patients(which I use often, probably too much) he responds quickly and is very resourceful. The office staff is kind. They get pretty busy, every department, and often don't reply back, unless I text him and tell them I can't get a hold of anyone, and then they call immediately ( and I do mean immediate, I'll still be in the middle of a text message with him and they will call) Other than that, I am very happy with the care I receive.

Dr. Ahmed Haddad is the worst doctor I've ever had the displeasure of dealing with. His poor…read moreattention to detail in filing out a BASIC EDD form that he CHARGES MONEY FOR has caused us a tremendous amount of grief and anxiety for nothing. My mother has been waiting for her SDI payments from the EDD for TWO MONTHS, and its all because this "doctor" missed an entire section on the first form, and HAS NOT SUBMITTED THE SECOND FORM. This could have easily been avoided if this doctor filled out the forms online, but not only does he refuse to do that (probably so he can charge for it), but they do not even have the proper forms in his office. I mean... how is that even possible? All of our utilities, our rent, and our bills are all overdue, all because he failed to fill out a small little section of a very simple form. Thankfully, my mother no longer needs the surgery she was scheduled to have with this doctor. After seeing such an appaling lack of care to such a simple task, I wouldn't trust him to make me a bowl of cereal, much less with my mothers life.

Why can't I leave 0 stars?…read more This place is terrible. While the doctors are excellent, you cannot get in to see them because you have to go through their call center that puts you on hold and then reroutes you to another department and puts you on hold only to be told you can't get an appointment for three months with your primary. You can no longer book through your primary and if you need a specialist uou have to go through your primary even if you have a PPO, which means you could literally be waiting for care for months. I know people who have said that their parents passed away because they couldn't get care in time. This place is a shitshow. I hope they get hit with multiple lawsuits. I feel sorry for the doctors that are there. I also heard they're no longer accepting Medicare patients.