The crew was fantastic, friendly and professional. They arrived on time and maintained contact with me the two days they were at my home. The hardwood floors themselves turned out smooth and beautiful.
I am disappointed that in my bid, there was no discussion of the "dustless" system they used and how much would be left behind on my walls, doors, jams and windowsills. It did not appear that the crew even attempted to clean up, or if they only taped off the kitchen and not the rest of the house. There were stain drips on the risers and stair skirts, along with dust on the front porch, and paint chipped off in the kitchen where the crew taped up plastic. Scott (owner) came to my house the following week to address these concerns with me and took no accountability for anything. It took all I had to not ask him to leave my house. He responses to me were completely disrespectful and undignified. His answer to the chipped paint "we use blue tape, the best there is". His answer to dust left on my front porch "the next rainfall will take care of that". His answer to the stain drips on the stairs and skirts "chipping it off with his fingernail and telling me, they probably needed to be painted anyway" (and no, he was never at my house before the project) For the owner of a company to treat his customers this way, completely blows me away. I do not fault his crew for not cleaning, as I believe they take their lead from the owner. I gave him a chance to respond to my concerns before writing this review...I am sure you can guess where that went. read more