When I signed up with this company, I EXPLAINED that I'd PREFER to pay on a month to month basis and was ASSURED that this would be okay. The invoices would come quarterly BUT paying month to month was fine. It wasn't okay. Missed recycling collection during the 'fully paid' up months and spotty service in between. Finally, after getting a bill, making a payment and calling (After sitting on hold for 30 minutes..) about why my trash was missed once again, I was greeted with a very UNPLEASANT customer service representive. One who told me that there was 'No way the person who signed you up for that would tell you that it's okay to pay monthly because they've worked here for 25 years..I sit right next to her... " Her co-worker most certainly did say that. I don't care if they've taken lunch and breaks together for 30 years, she said it. It was the caveat that made me sign up for the service. I have it notated on my phone on that calendar date. I take thorough notes of EVERYTYHING. I know what I heard. As I told her, I worked customer service for years so I certainly didn't start off with an attitude because I know things happen & honestly, that's not always the best way to get a resolution yet she had one. A major one. It was clear on this day, she wasn't offering any 'resolutions'. She definitely told me that it would cost more to sign up somewhere else so I might as well pay them but THAT'S NOT WHAT I ASKED HER FOR. I was calling to get the trash picked up NOW because the second guy wouldn't be coming for another 3 hours on a normal day. She wasn't trying to offer that solution. The customer service rep also told me that my account was cancelled in Feb. and that not only should have their been no pickups made and I was 'lucky they picked up any trash for me.." since then but no INVOICES WERE GENERATED FROM THAT POINT ON. Nor had any payments been made since then. Want to take a wild guess what's in my email folder and on THEIR OFFICIAL WEBSITE ON MY ACCOUNT? Want to guess what else was made during that time period? You get three and the first two don't count. Yup. Invoices. Including one for 6/21/23. One that was NOT THE AMOUNT that she said I needed to continue my service. It was less than because in the system's eyes, my account was in good enough standing to still receive service and had been so since Feb. An amount that doesn't reconcile with not only the amount the system says I owe but doesn't reconcile with the amount she claimed I hadn't paid. At first, she tried to say I hadn't paid anything since Feb. and that is why I had spotty recycling service. I was not 'lucky' they came and got my trash. They received payment. The end. She then backtracked towards the end of the conversation after trying to get me to pay TODAY for services that should have never been 'cancelled'. There isn't that much 'system' catching up in the World to justify this kind of service or lack of information. Imagine, if I'd just paid what the system said I owed and STILL NOT GOTTEN SERVICE NEXT WEEK, which is EXACTLY WHAT WOULD HAVE HAPPENED. She DID ask me, rhetorically, what I'd like done but made NO ATTEMPTS at giving me that explanation. Just snide remarks and then a dismissive salutation, which I obliged with a simple 'Goodbye'. Called right back and sat another 25 minutes to reconcile the bill because the trash still need to be picked up and I don't live in a place where the city collects. The company knows this though so this is partly why they are so snide about things. The second customer service rep was a bit nicer. I did refer her to the notes on my account so that we could just to the business of paying the account and guess what she did. Quoted me the wrong bill AGAIN and assured me that paying that amount would satisfy the service. I did tell her the 'true amount' from the last CS person, who should have put that in her notes btw, so that I would HOPEFULLY GET SERVICE NEXT WEEK. I asked her to notate that my recycling hadn't been picked up regularly since November and this CS person proceeds to tell me it's because of non payments in FEB. Same attitude as the first. Had to set her straight too and ask her is 'Not listening to your customers a THEME OR SOMETHING because I said since NOVEMBER OF LAST YEAR..I get that I'm 'lucky' you guys picked up my trash since my service was canceled but I'm CERTAINLY NOT LUCKY YOU provided shoddy service the entire time I've been with you.. All I'm asking is that you NOTATE THE ACCOUNT. That's it. Nothing more.. " No supervisor in today. (Shocking.) Letters? They come sporadically if they come. @ bills. Only way I know what I THOUGHT I OWED was via the online account. One that CLEARLY doesn't reflect for MONTHS what I truly owe. As soon as I can, I will find another company so this won't be an issue much longer. I just wanted to come here and let it be known the kind of things one might get when dealing with this company. read more

Consistently late and often misses pick ups altogether. Ever since they bought out our local service it has been nothing but poor service. If you have other options I would certainly consider them before GFL. read more

Had a trash pick up this morning. Called to make them aware of the situation and was greeted as if I was bothering them. Truly do not understand how they stay in business. Can not wait to get a new service. read more

GFL Environmental - Dumpster Rental Near Me - Sterling Heights, Michigan

Do not sign up with this company. If they don't think your street is profitable, GFL will stop service. They will still charge you money, but not pick up your recycling or garbage. Their customer service is useless, and will make promises for an additional pickup but never turn up. read more

North East Wisconsin I've had trash collection with GFL for a couple of years now, all of which have been riddled with terrible customer service interactions. There have been constant attempts to change contract duration to 5+ years on their end (who commits to a trash company for that long?). I canceled my service in October since a new company has entered the trash collection arena in my area. Now, GFL is refusing to pick up their dumpster which has been sitting full since the end of September. The competitor in my area offered weekly pickup (whereas GFL only does monthly) for half the price every month. read more

On October 21, 2024 a rock or chunk of concrete came off one of their roll-off trucks and hit the front of my pickup. I called and customer service(Deanna) was super nice and had the supervisor call me. He was also super nice and turned it over to their insurance company. Fast forward to Oct 25, 2024, the insurance company contacted me, told me they did an inspection of the truck, it had nothing on it that would fall off and that they were in NO way responsible for the damage because no proof that it came off their truck. She was rude, snippy and basically called me a liar. ​​This happened in Oklahoma City. So my insurance rates get to go up and they get to take no responsibility for anything. read more

GFL Environmental - Damage from GFL truck - Dumpster Rental Near Me - Sterling Heights, Michigan

GFL, aka Gotcha for Life is a horrible disposal company. If I could give them a zero, I would. I rent a 4 cubic yard dumpster and recently learned they charge me $100 more per month than a local competitor--nearly twice as much. Their contract terms of agreement are written in size 8 font and basically take all the customer's rights away. I now have to pay over $7,300 to get out of contract, but they can pull the dumpster I am renting for any reason with only 10 days notice. DON'T EVER sign a contract with them. Ruthless. Green For Life! What a joke. read more

Terrible customer service. We cancelled our account when the company raised prices in December, and we are still waiting for a refund check, even though we have been calling them every week. Agents kept telling us the check was in the mail, but today we were told that the refund was never processed. Unacceptable! read more

We have a commercial account with GFL. They are a horrible company. On going service and billing problems for 2 years! Do Not Use GFL.

Do not sign up for yard waste services. They miss pickups more than they pick up and it is extremely expensive. They offer $1 - $2 refund. Unacceptable. We will be cancelling our service or lack of service. read more

I am in Rochester Hills Michigan Rookery woods Sub. There were a couple of seat cushions that were very light so I put them in boxes for easy pickup. These were not picked up this is the second time I have had a similar incidentIf it is not in the Garbage can being picked up by the robotic arm they do not pickup. Truly. " GARBAGE" company. read more

GFL Environmental - GFL (GARBAGE FOR LIFE). Not picking up garbage plus throwing the Garbage can in the street. Rochester Hills Mi. - Dumpster Rental Near Me - Sterling Heights, Michigan

See all

After the City of Willard, MO stopped being the intermediary between waste management and residents, my account for trash pickup was switched to Green for Life. I am billed directly for the company's services. I noticed I was being charged an additional $30 for recycling each month, and called to cancel this service on June 19, 2024. I was told by the customer service agent I spoke to to put my recycling receptacle at the curb and it would be picked up by a third party. I placed it at the curb immediately. When it was not removed after a full 7 days, I called again and spoke to another customer service rep who told me the third party would not pick the receptacle up until after June 30, so put it out after June 30, which I did. I called back after a week and spoke to a third customer service rep who told me the third party had up to two weeks to pick up the receptacle, and to place it anywhere it could be seen from the road, e.g., beside the garage. She said it did not have to be at the curb. So, I placed the receptacle at the only place available where it would fit and still be visible, which was in front of the house next to the garage. After two weeks, the receptacle is still here, so I called a fourth time and spoke to a very rude agent who said there is "no guarantee" about when the receptacle would be picked up. I asked for a time frame, and asked does that mean a year, or what? She rudely replied, "That was dramatic!" I called back and asked for a supervisor. None has called yet. read more

In reviewing a contract for a business, I called with questions. I informed the rep that I was going to look into other options, just to make sure they were in competitive in pricing and service. I was then notified that if I did choose to cancel with them, I would be in breech of the agreement and responsible for the balance of the contract. Nice that my first contact with the company and the rep and those are the terms set. Nice to see right where we stand upfront. read more

GFL Environmental Stew Recipe So yummy! I love to make this for my family and even my cats, teehee! During these hot summer days, nothing beats coming home from a hard days work like GFL Environmental Stew. The sweet aroma of last night's dinner, and the previous night's dinner, and your neighbor's previous night's dinners fills the air. Ahh. Home Sweet Home. Ingredients: 1 x dumpster 1 x large wet piece of furniture (optional) 69 x trash bags with all the fixins (they won't all fit, this is ok) 40 x gallons of sewage broth A few handfuls of flies Instructions: 1. Add your trash bags and sewage broth to dumpster 2. Add any additional aromas from your home to customize the stew~ 3. Every other night, make sure you stir your stew. If you don't have a big enough ladle, multiple violent storms with +60mph winds and hail will work nicely. 4. Turn the temperature up to about 92°, and leave for 3+ weeks. read more

See all

if I could give GFL a negative rating I would. They bought out our local service and have been worse and worse ever since. Many Missed pickups, unreasonable fuel surcharges, terrible billing issues with them changing billing dates multiple times, been double billed more than once, rude customer service, ridiculous service contracts, etc., there isn't much more they could do wrong but they exceed my low expectations even in how poorly they treat their customers. Unfortunately they literally bought out all their competitors in our area and we were duped into signing the contract---which we consulted a lawyer about getting out of. They are The Worst company we've worked with in my 20+ years here. if you can avoid them, I absolutely would. read more

Their poor service continues, charging customers for weeks they do not pick up garbage. We had ONE snow day on Monday, but instead of coming later in the week, they simply had their computer call and tell all missed customers they will come next week. So I called and explained that it is illegal to charge for services not rendered and all missed customers should be refunded the charge for this week. The agent on the phone would not agree to any refund and I asked to escalate the issue to management. After being put on hold for 12 minutes the agent told me I would be reimbursed half of what is due. read more

My local company was taken over by these guys and it's been a nightmare trying to work with them. They cancelled my autopay plan, then make it impossible to set back up b/c their website won't accept the account number they gave me. I understand hold times increasing during the pandemic, but it was so inconvenient to try to call in and speak to anyone and my account was eventually suspended. I've spoken to several representatives over the months and they all say the same thing. Their company refuses to take any responsibility for their issues and/or meet me somewhere in the middle. They even charged me for the time my account was suspended and was not receiving any of their services! Unbelievable. Now you know what kind of company this is, save yourself the headache. I know I'm looking elsewhere. read more

No recycle service for the third week in a row. Contacted three times and they tell me a) it's not an office they can contact direct. b) It won't happen again. The service is nonexistent and the customer service is useles. read more

Terrible. Had an issue with route not taking our trash went to talk to someone. Lady in the office looked barred out on Xanax or pain killers. Shut the door in my face ones and basically rushed me out the door without acknowledging my issue. THIS PLACE IS A JOKE ALL AROUND. read more

GFL Environmental - Dumpster Rental Near Me - Sterling Heights, Michigan

I called and talked with the supervisor Michelle for Mt clemens garbage pick up. Michelle informed me that the couch was too dirty for the garbage men to touch. My teenage daughters and myself put the furniture in front of the house. michelle informed me that Garbage men are people too! I am appalled at the quality of people in the work force. She said they shouldn't have to go home dirty. I wonder if they wear those nice uniforms and gloves to their dinner table? read more

GFL Environmental - Here's what they wouldn't pick up. It's time for new companies to get the bid! - Dumpster Rental Near Me - Sterling Heights, Michigan

Rochester hills Michigan Garbage not picked up properly and the Garbage cans just thrown in the street. it should be renamed to "GARBAGE" FOR LIFE ( GFL). read more

I contacted GFL about our recycling not being picked up in September. Our scheduled pick up date was supposed to be picked up on Monday September 5th, which was Labor Day. (according to the calendar that they provided to me.) Of which, we were closed for the Holiday, and no one came for pick up that week. After several phone calls and conversations, they informed me they would give me a credit for the recycling. I just received the most recent invoice and it shows a credit for the recycling of $40. However we pay $150.25 per month for once a month recycling pick up. I am wondering why I was not credited for the entire recycling amount, due to the lack of pick up for that month? It doesn't make sense that we had to pay the majority of this charge when NO service has been received, and were only credited for a small portion of this charge. their response to my email: "Unfortunately, because the call in about the missed pick up came after our 24 (hour)missed pick up window, I only received authorization for a partial credit. Typically in these situations we are not able to issue credits at all. Thank you for your understanding," SERIOUSLY?!?!?!?! I have had problems with them for 5 years!!! And can't get out of my contract. I wouldn't recommend this company even if they were the only garbage company out there. I can't wait to see if my bill increases next month. Last time I complained to them, the next's moth's bills pricing was raised. Very unethical and unhelpful company. Can't believe they can stay in business. read more

Worst Garbage Company I would like to give them less than one star but it's not there. I have been using them for over 2 years and I just can't take it! If they don't show to pick up your garbage because it snows it should be the next day. They don't show any online schedule and if you call the office they say "Leave it out we have until 7pm) RUDE! They are never on a schedule and don't care how inconvenient and condescending they are. There's no routine time they pick up. I cancelled with them today. I was told to leave the can out for 1-2 weeks and someone will pick it up. It's crazy! Now I have to leave a can for weeks out on the road. NICE... Go with Eastern Garbage. They come like clockwork. I see my neighbors pick up ever Monday at 8am. They also dumped GFL months ago, but I stuck with them. MY MISTAKE! DO NOT USE THIS COMPANY! read more

Crappy Service. I cancelled my trash pickup because I no longer needed my recycle bin and they never picked it up after 1 month even though they told me that they would every week for a month. Now, I still have my trash bins even after having cancelled my trash pick-up and another month has gone by and still all my bins are sitting by the road. I called the service number several times and the person there told me each week that they will be picked up on Wednesday. Again, that was a month ago and the bins still are sitting there. I will be taking the bins to the landfill if they are still not picked up this week. Note: I requested for a supervisor to call me and no calls have been received. I highly do NOT recommend GFL. There are many better options out there. read more

Horrible service. 3 weeks in a row of no pick up & today they only took what was in the canister. They won't answer their phones either. Do not sign up with them. read more

GFL Environmental - 3weeks w no service & they leave the extra bags that would not fit in the container. - Dumpster Rental Near Me - Sterling Heights, Michigan

I have experience poor service with GFL, trash service several times. I put my trash & Recycle out the night before the trash pick up day, each time. They have NOT picked up the trash and or Recycle more than once. I have called, and one representative will say they will send a truck to pick up both. Doesn't happen. I call again and the next representative says no I have to wait till the next trash/ Recycle pick.up day!! This company is not reliable. I highly suggest you check out other trash services in your area. There are NEW and MORE RELIABLE Trash- Recycle companies out there!! read more

Multiple issues caused me to cancel service after over 13 years. Here are some of them: 1. They were almost twice as much as their other two competitor. The highest rates of the three options. 2. After Over 13 years of loyalty and never late on a payment, when I needed help with lawn bags, I was told $1.00 per bag over 5 bags. Gave me the impression that it was all about getting more money. The competitor was willing to help me in order to win my business (and they won it). 3. When my trash can was taken, I called them and got the "oh well" attitude. Was told it was my fault for leaving "personal can" out with the trash. It looked like a trash can, was in great shape, no holes, etc. When I cancelled, they told me 1-2 days to get their can off my property. Called on 3rd day and here are the 2 issues that reinforced my decision. 1. The first representative could've cared less. Was actually so rude I called back and talked to a manager. 2. Was told 3-5 days, and that is "tentative." It could take longer. 3. Was threatened to be billed for the can after I started calling it "abandon property." I guess they forgot or do not care that they took my can. Next step is a small claim case for the trash can they took. I should/might do a BBB complaint. Will decide after the 5th business day. read more

ZERO STARS!!! GFL is a Canadian waste management company that has a monopoly over trash and recycle pickup locally. It took over the major trash companies in Fredericksburg to include Stafford County government and Shifflett's. Since it took over trash pickup around 2022 in this area, there have MAJOR problems with missed pickups. I have had problems with them since their takeover that includes runarounds from them and phone calls not returned...all the while I still have to pay for the monthly service. When I called and asked to speak with management today, it sounded like I was speaking to someone from somewhere else. They wouldn't let me speak to management, nor give me their contact info. I left a callback number that was not returned. There are MANY complaints and 1-star reviews about this company, including complaints to the Better Business Bureau. The Potomac Local News has several articles about this. The problem still remains. There is something very wrong about the way this has fallen on the customers, and it's time to get better visibility on this. read more

Very very bad trash service, don't pick up trash when they say they are, never pick up the phone, and impossible to cancel this trash services on the website!! Don't get this trash service!!!! The trash company I would call recommend is Trash taxi.. they will pick up the phone and your trash when they say they are. read more

This company is the worst. They almost never pick up my recycling and when they do they leave a portion of it on my driveway. This week they didn't pick up our trash for the third time this fall. whenever I call they tell me someone is coming, but they never do. Thankfully my neighborhood is getting a new service at the end of December, but now I'm wondering if we'll be drowning in trash until then. read more

See all

Poor communication, missed pickups, raised rates 35% with no advance warning. They have a monopoly in my area but their service to value ratio is so poor I'm considering just making weekly trips to the dump instead. read more

GFL/Advanced Disposal garbage company. HANDS DOWN, the WORST COMPANY I HAVE EVER DONE BUSINESS WITH!!! I was finally within the window to cancel our contract with GFL. I said, just wait, they will raise my pricing again because I am closing our account with them. Sure enough, another $39 for monthly services. We will be going with John's Disposal. Straight amount, no extra fees, taxes and NO contract to sign. And they are half the price for the same services, BEFORE this last GFL increase. How can one company charge so much more than another for the exact same services?!?!?! Not to mention GFL's customer service is a joke! I can't recommend enough for you to compare prices elsewhere if you are using GFL as your garbage/recycling provider. And I can't tell you how excited I am to get out of this ridiculous contract with them. read more

GFL Environmental formerly Waste Industries here in Atlanta Georgia is a pretty good residential sanitation company regardless of all the bad reviews. Waste Industries now GFL has never disappointed me in the pass. Hopefully with this new acquisition of Waste Industries the sanitation services will only improve in my area. read more

GFL Environmental - Pretty good sanitation company! - Dumpster Rental Near Me - Sterling Heights, Michigan

These guys are a joke. I have been with them for years (like we have a choice, with no competition) and they continue to screw up auto pay with my checking account, saying they will process auto pay and it never works. Then they try to charge me the $25 fee. DO NOT GO ON AUTO PAY. Pay them any other way, preferably for the whole year so they don't start chasing you down when your auto pay screws up again. Come on West Bloomfield we need competition. You think maybe there is something wrong when these yahoos have 1 start out of 5? read more

An update to my review. I ended up cancelling my business with them. They were supposed to refund my remaining two months. Instead they just took the money they would charge me to pick up my cans out of that, so total I have a credit of $4.50. I was told cans would be picked up on 10/11, over a week after cancelling service. No biggie. Cans were placed at curb night before. Now here we are 10/13 and cans are still there. I'm so fed up with this company. read more

I wish I could leave zero stars, one star is giving them too much credit! Do not use them for anything!!! We run a small independent used car lot and pay over $100 per month for them to service us. We have not been serviced in over a month! I have called numerous times daily and have been told they were here, and did service us. Clearly, if the dumpster is full, they did not service us! Take a look at the pictures I upload. We have not been serviced in quite sometime! They lie and say we were serviced. Then they take my phone number and say they will call back, which never EVER happens. I've spoken to them 4 times today and they took my number each and every time with no calls back! Read the rest of the reviews. Mine is not the only review saying the same thing! They clearly like to rake in the money without providing a service in return! They are just robbing the consumers! read more

See all

Run. Unreliable. We switched services after being told we get a refund for unused months and them being a no-show repeatedly.

My wife had a 20 yard dumpster scheduled for delivery for 9/2/22. She confirmed with GFL a couple of time it was coming, and we have a confirmation number. The dumpster never came, and we had a demo crew scheduled for 9/3/22. GFL costs is now more than the total for the dumpster. i work in the construction industry, and will be sharing this story in production meetings next week. We will not be using GFL again. Very unprofessional, $650 for a dumpster that never arrived, and customer service will not answer phones or emails. There's many other dumpster options out there. Skip this one. read more

GFL Environmental - Dumpster Rental Near Me - Sterling Heights, Michigan

This company is absolutely horrible. When I addressed the truck driver about some of my trash not being picked up, he blatantly told me to " Kiss his ass" Roger was his name. Shocked I quickly called customer service to inform them of what just happened, the manager surprisingly asked well "what did you say to him" he couldn't care any less and was just as rude as his employee. I canceled my services immediately. This business is just awful, please do yourself a favor and look elsewhere for you trash service needs. I wish I could give 0 stars. read more

I would give zero stats if I could. Ever since they took over the local company their customer service has been nothing. They could care less about what people think of them. They have the market cornered for this area, so it's take what they feel like doing, or do without trash pickup. Constantly missing pickups. I live in a duplex. Put my trash out beside the neighbors. One of the containers doesn't get dumped, the other does. Complain to the company and get told that the driver said no containers were put out. Tell the company that they were, that one was dumped and the other wasn't and get told they have to go by what the driver tells them. Never had a contract to sign. Never asked or been asked for service. When they bought out the former, local, company, customers were told that gfl was their new provider and these are their terms. If you suspend service, cancel service, or have service cancelled, the only way to get service back is to pay for the time from suspension or cancellation to present, even though no services provided. If I find someplace to haul my trash to, I will never use their service again. I'll even haul trash for my neighbors if they want to get rid of these scum. read more