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Getting2KnowU

5.0 (1 review)
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12 years ago

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Danielle Salzano Photography - Mommy's boy!

Danielle Salzano Photography

(3 reviews)

Photos came back and they were outstanding. Danielle does excellent work and the set up for photos…read morewere excellent. Could not be any happier with the backgrounds and with the quality of photos. Highly recommend Danielle for doing photo shoots and getting excellent quality photos back.

Danielle is so passionate about her work and it really shows! My fiancé and I booked her for an…read moreengagement shoot and could not be happier. Booking was easy and she guided us every step of the way. She selected a beautiful location and even happily helped us choose our outfits for the shoot! During the shoot itself, she made us feel comfortable and kept us laughing and smiling as if we were being photographed by an old friend. There were no awkward pauses and you could tell she was genuinely excited and happy to be photographing us, doing what she loves, which made it much easier for us to enjoy being there ourselves. We received our finished photos within a week, much earlier than we expected during the busy holiday season. The photos were stunning and it was obvious that she really paid close attention to detail. I can be difficult to photograph because of how much I blink but you wouldn't be able to tell from the photos that this was even an issue, which was a big plus for me. We received so many compliments on the photos and could not be happier! Overall, great photographer, great customer service and AMAZING photos. Can't wait to hire her for more milestones in the future.

Memory Makers Awards & Apparel - High School Action Photography!

Memory Makers Awards & Apparel

(6 reviews)

Horrible experience, shoddy work, zero communication, messages ignored. Don't waste your time and…read moremoney here!

Long Post...Dissatisfied customer!…read more The experience with Memory Makers Awards & Apparel in New Jersey is by far one of the worst with a business owner I've experienced. I don't normally go this route because I'm in the sales/retail industry and know that there are times when the customer can be unreasonable. However, I have a sore spot for really poor customer service. And an even shorter fuse when it's something capturing childhood memories for my kids. As a business OWNER, you have the opportunity to delight and satisfy a customer OR wipe your hands of a situation. It says a lot about a company when the owner says a customer is not worth it because they have many other customers and it's too much work to ensure one customer is satisfied with the purchase and the quality of the product. And no, Owner, giving a refund for returned product doesn't always solve for it...that doesn't resolve not having a quality professional photo of my son's first year playing organized team sports. "Memory Makers" failed to make this memory for us! If it's too much, you either have to scale up resources/workers or take smaller contracts. The Easthampton Youth Soccer Association (@easthamptonyouthsoccerassociationnj) league contracted Memory Makers Awards & Apparel for professional photos and we pre-paid for my son's professional photos. We paid for a team photo and individual photos that we could keep and share with family (wallets, 4x6, 5x7, etc). For context, the team photo was individual photos of each player photoshopped together. We were dissatisfied with my son's individual shot because his face is distorted, eyes are closed, and doesn't look ready for the photo. My ask was simply to use the individual photo of my son used in the photoshopped team shot as replacements for the individual photo prints we received, because he was smiling and it was a better photo. I was told that because it would cause them to go back and redo the photo background, that was not an option, and I would have to purchase a new package (with a 25% discount). Owner, I don't want to purchase new photos, I just want better quality of the ones I already purchased! That's a reasonable and fixable request. I was told by the owner that my options were to keep the photos given or return them, or I could buy a new package and spend more money because you don't get anything for free. I asked the owner if he had seen the photo selected for the individual shots and his response was they took hundreds of photos for the league and he couldn't possibly look at everyone. Owner, I didn't ask you to look at EVERY one. My ask was to look at my one...and question the production of the prints with that photo versus the nice photo because I was the one that voiced dissatisfaction with the end product. As oppose to quickly trying to appease and brush it off, thoroughly follow through on the customer concern. You can clearly see in looking at the photos that the selected photo for the individual print is not good in comparison to the individual photo used in the team photo. Customer service 101...don't regurgitate the "policy". You as the owner have the ability to ensure every customer walks away satisfied. Don't tell me you "can't" do anything about it...you "choose" not to do anything about it. And because of that "choice", my hope is that @easthamptonyouthsoccerassociationnj and others "choose" not to contract services to company owners that have poor customer service practices. At one point, Owner said my opinion about their services was the minority. Completely discrediting my issue and again not looking to satisfy a customer because there are others. Well, this one will hopefully cause others to not use this company's services. I'm not one to say "boycott", but i do believe in the power of referrals. This is one company I would not refer or promote.

Getting2KnowU - photographers - Updated May 2026

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