Horrible experience, shoddy work, zero communication, messages ignored. Don't waste your time and money here!

Long Post...Dissatisfied customer! The experience with Memory Makers Awards & Apparel in New Jersey is by far one of the worst with a business owner I've experienced. I don't normally go this route because I'm in the sales/retail industry and know that there are times when the customer can be unreasonable. However, I have a sore spot for really poor customer service. And an even shorter fuse when it's something capturing childhood memories for my kids. As a business OWNER, you have the opportunity to delight and satisfy a customer OR wipe your hands of a situation. It says a lot about a company when the owner says a customer is not worth it because they have many other customers and it's too much work to ensure one customer is satisfied with the purchase and the quality of the product. And no, Owner, giving a refund for returned product doesn't always solve for it...that doesn't resolve not having a quality professional photo of my son's first year playing organized team sports. "Memory Makers" failed to make this memory for us! If it's too much, you either have to scale up resources/workers or take smaller contracts. The Easthampton Youth Soccer Association (@easthamptonyouthsoccerassociationnj) league contracted Memory Makers Awards & Apparel for professional photos and we pre-paid for my son's professional photos. We paid for a team photo and individual photos that we could keep and share with family (wallets, 4x6, 5x7, etc). For context, the team photo was individual photos of each player photoshopped together. We were dissatisfied with my son's individual shot because his face is distorted, eyes are closed, and doesn't look ready for the photo. My ask was simply to use the individual photo of my son used in the photoshopped team shot as replacements for the individual photo prints we received, because he was smiling and it was a better photo. I was told that because it would cause them to go back and redo the photo background, that was not an option, and I would have to purchase a new package (with a 25% discount). Owner, I don't want to purchase new photos, I just want better quality of the ones I already purchased! That's a reasonable and fixable request. I was told by the owner that my options were to keep the photos given or return them, or I could buy a new package and spend more money because you don't get anything for free. I asked the owner if he had seen the photo selected for the individual shots and his response was they took hundreds of photos for the league and he couldn't possibly look at everyone. Owner, I didn't ask you to look at EVERY one. My ask was to look at my one...and question the production of the prints with that photo versus the nice photo because I was the one that voiced dissatisfaction with the end product. As oppose to quickly trying to appease and brush it off, thoroughly follow through on the customer concern. You can clearly see in looking at the photos that the selected photo for the individual print is not good in comparison to the individual photo used in the team photo. Customer service 101...don't regurgitate the "policy". You as the owner have the ability to ensure every customer walks away satisfied. Don't tell me you "can't" do anything about it...you "choose" not to do anything about it. And because of that "choice", my hope is that @easthamptonyouthsoccerassociationnj and others "choose" not to contract services to company owners that have poor customer service practices. At one point, Owner said my opinion about their services was the minority. Completely discrediting my issue and again not looking to satisfy a customer because there are others. Well, this one will hopefully cause others to not use this company's services. I'm not one to say "boycott", but i do believe in the power of referrals. This is one company I would not refer or promote. read more

It's always so frustrating trying to find creative services in this location. And usually even more frustrating finding creative services when you're on a different coast. Memory Makers put my mind at ease. From the moment I called and spoke with Sue at the front desk I knew I was in the right hands. Sue was able to easily answer all my questions and get me a fair priced quote for an event we were hosting last minute for a high end client. The day of the event two professional photographers were sent and it was like they read my mind with what I was looking for in my photos. I needed pictures for our internal team as well as for external purposes. They delivered high quality photos and even worked with me when I needed some revisions done when our project took a turn. Highly recommended. Feel free to private message me if you have any questions about my interactions with this company. I will be calling them again in the future! read more

At $90 for a set of standard headshots, you would think they were on top of their game and able to turn out high quality portraits with a rapid turnaround. Sadly, that is not what Memory Makers Studio is about. Their front door is always locked. When inside, the front of their operation is barren except for a few photos on the wall showing very ordinary photos. The studio in back was dark and cluttered, but all would be acceptable if they were truly professional and capable to produce what I needed. The set was completed and I waited out front to see what they had taken and to select the best ones for finishing on a disc (no actual proofs used these days). I selected the best of them (can't blame them for how I look), paid the $90 for processing and left. More than a month passed before I was contacted to pick up the disc, and when I arrived I had to go through the locked door routine again. This is not the place to go if you are in a hurry. Clearly, they send out their work for processing. The equipment needed to edit and filter must be beyond their means. These guys do mostly school pix, which are the low hanging fruit of the photography business. Families are in no hurry to overpay for the mostly boring shots of their kids at school each year. If not convenient to my office I would never have gone to Memory Makers; nor would I consider going there again. The price/quality/time proposition is totally whacked! read more

Memory Makers Studio has been photographing our events for several years now. The action photos are always clear. The candid photography skills taken during the event tell the story without any words. Memory Makers Studio has once again been selected to photograph our event again this year and I am looking forward to sharing the finished product with all of our participants and contributors! Great job Michael! read more

Quality merchandise and polite staff. I ordered a 2' x 5' vinyl banner that was blown up from a photograph. It came out excellent and was ready to be picked up on time. I have also hired them to do a photo booth at an upcoming event. I found their prices to be very reasonable and competitive. read more