I will not go into detail but when you are paying a place like this for medical treatment, you…read moreexpect to actually be listened to. I have never felt so disrespected and dismissed at a CVS minute clinic ever until my experience with this one. It almost brought me to tears. I hardly ever write reviews but I just felt like this needed to be said. Avoid this place at all costs and just go to an urgent care, maybe they'll actually listen to what you have to say.

Terrible experience, lady was so rude. Still kept my cool tried to be polite, but as I left I…read morerealized I shoulda been an asshole back. If you were smarter or more professional maybe you wouldn't be working in CVS minute clinic.

Never again. This was our go-to place since our pediatrician sucks and the whole family gets strep…read moreonce a year. We are drowning in medical bills now because of a $30 strep test. They charge almost $600 per visit, you wait over an hour (they charge more the longer you wait like it's somehow your fault or in your control) and they spend 5 minutes with you. I will never go back. They even charged my credit card even though I specifically opted out of secure pay. I had to call three times to get them to reverse the charge.

Do not bother going here. Book a time and 1 1/2 hours later still waiting. We finally left. We…read morewill never go back here.

Highly recommend Dr. Spurgeon. She gave me excellent care. She found the problem that other doctors…read moredid not. She is very thorough, kind, compassionate and knows her stuff! Wonderful care at this clinic.

My experience at Family Care Specialists has been great. I've seen Tina Doty in the walk-in clinic…read more Tina was phenomenal! I've never felt so seen and heard before by a medical professional. My PC is Nurse Practitioner Carla Spurgeon. Carla is wonderful. She takes her time and actually listens to me. Her nurse Amanda is awesome. She has a very kind and calming presence. I highly recommend Family Care Specialist!

I think this place is a joke. I came in with both my tonsils red, enlarged and enflamed. I…read moredescribed my symptoms and how my infection had responded to antibiotic medication but had returned after several months. After swabbing the inside of my cheek and saying it wasn't strep throat, which I already knew, I was told to use a mouthwash to numb the pain and wasn't prescribed any medication to get rid of the infection. They told me it was viral but didn't even check to see if it was bacterial or viral. I was charged $150 and didn't even get a Covid test. Biggest rip-off of my life. Establishment should be shut down.

I went to them 2 times for the same issues back to back months . I have yet to get a bill but a…read moretext for the first month for $130 (paid) and then a second text saying I owe $230. Called a second time for an itemized billing and she said she would email it to me within 30 min and it's been 4 hours. Both times I paid a co pay and had to pay for labs separately. So why am I'm being charged more then if I went to an ER? I would have had better care at an ER and wouldn't have had to make 2 trips to this place.

The care was as expected. My issue is with this company's very poor billing practices. They…read moreindicated payments had been recouped by my provider in March 2024. It was really just very poor billing and understanding of how insurance works on their end. Wouldn't recommend this place to anyone who doesn't want to deal with bill collectors within the year for a totally paid for claim.

Sitting here right now for a sick visit with my daughter. The nurse Katrina is amazing with kids…read moreand my 7 year old loves to ask a million questions lol. Prices are reasonable for cash pay and she has had a few tests done. Appointment making is always easy and convenient. Very happy with the care we receive here.

I was having a very hard time mentally and found this walk in clinic. A therapist met with me for…read morean extended period of time and really listened to what I was there experiencing. The therapist referred me over to the on site nurse practitioner who was able to do a medication adjustment. I work in the mental health field and I am a mental health patient. I will suggest this clinic to anyone who needs immediate help.

From the owner: River Valley Health, formerly Cherokee Health Systems, began serving the community in 1960 in…read moreMorristown, TN. Now, it is the largest Federally Qualified Health Center in Tennessee with 20 health centers located across the Eastern Region.

This took forever. I called ahead and made an appointment but I don't know why they would schedule…read morean appointment if the doctor doesn't see you for over an hour and fifteen minutes after the appointment time. Also it stunk like cigarettes inside. Not going back

Not sure why they bother scheduling an appointment in advance and having you check-in online, when…read moreyou just end up waiting behind all other people in the waiting room upon arrival. Don't bother scheduling an appointment- just walk in and wait like everyone else.

The entire team at Urgent Team provided amazing care to my son. They were friendly, helpful and…read morefast. The provider took her time and answered all of my questions. This will be our family's go to walk in clinic in the future!

we waited two hours for a set appointment at 2:30 PM. There were three people total ahead of us…read more Can't believe it took two hours to see three people! The receptionist said there was nothing she could do gave me a corporate office number to complain which was an automated loop with no way to register a complaint There is nothing urgent about this place. And there is no care to be had here. Be warned go elsewhere.

PSA: We will not be supporting CVS Minute Clinic with our business anymore…read more Today I received a phone call from my mom in TN. My 4-year-old daughter, Sophia, is staying with them for a few weeks since it's summer, and we don't get to see them as much anymore now that we live in FL. Mom informed me that she was pretty positive that Sophia had a UTI (urinary tract infection... and my mom is actually a nurse, sooooo)... Sophia was going to the bathroom frequently, crying and holding herself and saying that it hurt. Since Sophia's doctor is in FL now, Mom took her over to the Minute Clinic in Powell. When it was her turn, Mom informed her of why Sophia was there. The Nurse Practitioner performed a physical examination of my daughter, collected a urine sample (peeing REALLY hurts when you have a UTI) and checked it with a urinalysis. Sophia was found to have a temp of 100' as well as a RAGING UTI, complete with leukocytes, blood, and protein. The Nurse Practitioner then informed Mom that she couldn't treat Sophia because she was "afraid the infection might be in the kidneys." Mom was told to take Sophia to a specific Urgent Care center about 15-20min from the Minute Clinic because they would be able to "do further testing to determine if the infection had in fact gone to the kidneys." My mom took Sophia to the Urgent Care clinic where they performed another urinalysis, sent the urine out for a culture, and treated my daughter with antibiotics. Unfortunately, my sister-in-law actually worked for Minute Clinic. She informed me that it was against Minute Clinic policy to treat anyone under the age of 12 for a UTI. The Nurse Practitioner at the Powell Minute Clinic had NO INTENTION of treating my daughter's UTI from the moment Sophia signed up to be seen because it is against Minute Clinic policy. There are several of these policies that are placed in a provider notebook at each clinic location. Certain ailments in specific populations are against policy to treat there, but these policies are not public information. The providers are then trained to work up the patient anyway, run any testing that would normally be done for the visit, "refer" the patient to a location where they can be treated, and bill the insurance or patient. In the case of my daughter, the Urgent Care clinic did not have ultrasound capabilities. They could only perform a urinalysis and send out a culture-the EXACT same thing that Minute Clinic has the ability to do for any patient 12 and older. This Nurse Practitioner, and the Minute Clinic as a whole, delayed treatment for my 4-year-old daughter, wasted our time, and charged us for a service that they did not provide because it is against their policy. This is fraud at best. Medical testing and evaluation without intention to treat. The reason healthcare is so outrageous in this country. I would like to see CVS/Minute Clinic post these guidelines for issues/age factors/genders that cannot be seen and stop making fraudulent insurance claims by performing exams outside of said guidelines. It is predatory, manipulative, and wrong. Needless to say, we will not be supporting CVS/Minute Clinic with our business anymore.

From the owner: MinuteClinic® in POWELL is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

St Mary's has been our hospital of choice for more than 50 years…read more I want to wish all of the former staff and employees well. I would like to know where all of the Emergency room Doctors have relocated. They were the best. Tenova doesn't care about anything but money.

Horrible!! Horrible!!! Took my son there with chest pain. The girls at the desk were rude and…read morenon-caring. The medical staff were aware that he was having chest pain and let him set at the desk in a wheel chair for 10 minutes and then ER nurse took him back and was rude and told me that just because his blood work was low one time didnt mean it would be low this time. VERY RUDE !!!! DO NOT GO HERE !!! I asked to see the charge RN for the ER and she never came. HORRIBLE HOSPITAL