I have been a patient here for nearly 10 years now. Dr Crim is an outstanding doctor and the staff…read morehas always been helpful. I did hit a bit of a bump with the transition to Prisma, but past that now and all is great. So in a nutshell, great people, great doctor, great care!

I was a patient at East Tennessee medical group from 2019 to the middle of 2021 At which time I had…read moreto leave that practice in order to live. I had the worst experience the entire time I was being lied to and mistreated by Dr Warner. There's so much I could say so much I can show but that's for another date and time. Be careful always check your patient portal records​

This practice has gone downhill ever since new ownership took over a couple years ago. Expect to…read morewait forever even when you're seemingly the only patient there. This used to be the only consistently good urgent care in the area but now I can't really recommend anywhere in particular.

This is an amazing practice. The staff and Dr's are so kind and listen to you. I highly recommend…read morethis practice.

I was there nearly a year ago. The service was convenient but didn't really help me. Beware of…read moretheir billing department. If you have multiple insurances watch out. They never seem to get the correct info to the correct insurance. they have been called 3 time to correct insurance information to no avail. They just want you to give them your credit card information. I'll never go back.

This is the first bad review I have ever made…read more I had to leave this place twice during my visits. I made an appointment at 6:30 and left on my own accord at 7:50. I waited over an hour in my room after one of the nurses checked my vitals, yet no check-in from anyone. I will give credit to that nurse, she was friendly. However, my daughter peeked out and said to one of the individuals that we've been here for over an hour, which was met with attitude. We left after twenty minutes. Unacceptable. If you cannot see a patient during a scheduled appointment, then do not waste my time. I will not be coming back for a third visit.

The first good sign was that when I called they actually answered the phone, and they are open…read moreduring the day, not just after 4:00pm like some urgent cares, They suggested I schedule an appt online and do all the paperwork in advance which I did. I showed up half an hour early checked in and walked across to Chick-fil-A for lunch. They got me in about 15 minutes after my scheduled time and I was out of there in about 45 minutes. The doctor was knowledgeable and they were able to do the basic testing I needed on site. They called the prescription in across the street at Walmart and I was able to pick that up quickly and head home. Overall everyone was pleasant, it was well organized and I got the care I needed so I could get back to work.

I have been going to this clinic in Alcoa Tennessee for years and had no problems however today I…read morego in for an appointment sit there 45 minutes after my appointment time. When I asked about it I was informed that even though I had an appointment it really didn't matter and there were 2 people that had only been there for 10 to 15 minutes that was ahead of me. So my question is why make an appointment if it didn't matter. That is probably the last time I will go to this clinic.

Good service overall, had to wait over an hour to be seen but I guess that is to be expected…read more Doctor was excellent and made a diagnosis quickly, had prescription in hand and was out the door quickly after seeing doctor

Terrible when it comes to working with patients on thier prescription needs. I have a daughter with…read moreADHD. There is a shortage so alot of pharmacies cannot always fill prescriptions. Peggy, a NP there, wrote me a paper prescription for Ritilan LA for a specific pharmacy. I went and the the pharmacy didnt have enough in stock for the prescription. I called 17 pharmacies and finally found one that could fill a month supply. I then asked Peggy to please send the prescription to that pharmacy since they could fill it. She is refusing to write a new prescription for me, saying that I need to go to the one she wrote down originally. 3 days later of dealing with her nurse and the office manager, and they still cant seem to get it thru their little heads that the original prescription is useless to me because that pharmacy cant fill it. So my daughter continues to be without her meds. terrible people. unsympathetic and unwilling to work with patients. I finally just fired them and moved on

Waited an hour and half longer than the 45 min wait the computer generated. This was mid-day on a…read moreFriday. The practitioner we were seen by was friendly & courteous. She was efficient except, when I went to pick up the only medication I very much needed, she had called it in under my maiden name not married name, which caused a lot of confusion & even longer wait time because my pharmacy nor I were looking for it under my previous last name.

Terrible experience on 8/22/17 Ended up with emergency visit…read moreto an eye doctor. Felt very neglected at this visit

We have run into a string of bad luck.. our kid has been struggling with sinus issues with the…read morechange of weather and ended up with double ear infections and less than a month later sinus issues. We went promptly to this office. Office staff are so welcoming and friendly. The wait room is quiet, a little surprised there wasn't a tv on but I know how some people complain. The wait is not bad at all. The doctors we saw both times were amazing. They listened and considered all factors like medicine and dosage etc. they answered all the questions we had and did not rush us like most other places. This is a huge difference from the urgent care up north which are cold and less caring. Highly recommend

We had a balance of $110, not an astronomical amount of money but not money I had on my person in…read morethat moment. They turned away my slick child with 102° fever since I didn't have the funds to cover it. I wasn't offered a payment plan. I wasn't offered any other option at all. I was told pay or walk. I asked for a copy of the policies and procedures to which I was told, I don't have one. Soooo, whose policy is this and why isn't it in writing? Are you allowed to even enforce a policy that isn't in writing?! I am absolutely disgusted! The people who own this Well Key should be ashamed!

Clean. Empty. Slow. Decent. 2 hr wait times from arrival to leaving including in the exam room…read more Confusing entry to parking lot. We were one of two patients, both waiting for a while. Nobody came in or out of the building + parking lot almost destitute. Waited for two hours, there were three workers. We waited for two hours total during the entirety of the visit. The physician came in, checked it out, said it was probably a cold, prescribed cold medicines and left. We were told we can leave when we're ready, and when we did, all of three of them were chatting (not including receptionist, who was at her station at the front counter throughout all the visit). There was nobody else there patient wise (nor we did we see any other employees) :/ The place looked clean, the building was very empty, eerie. The care quality did not lack anything in particular. I noticed nothing that snagged my attention in a negative manner other than waiting for two hours to get prescribed cold medicine. I'm giving four stars because (pro) it was sanitary, (con) long wait times, and (pro) we were prescribed medicine. It's okay and fairly decent if you don't mind wait times. There's always wait times anyways for clinics. Not shady. Clean. Only noticed trash in the trash can :) Clean parking lot. Wait time is a simple annoyance, nothing more. (Only one patient in your party being seen + there's only one other patient in the building = two hours wait time for our visit) If the parking lot and lobby look empty, you'll be good. Not sure about care experience if busier.