The care was as expected. My issue is with this company's very poor billing practices. They…read moreindicated payments had been recouped by my provider in March 2024. It was really just very poor billing and understanding of how insurance works on their end. Wouldn't recommend this place to anyone who doesn't want to deal with bill collectors within the year for a totally paid for claim.

Sitting here right now for a sick visit with my daughter. The nurse Katrina is amazing with kids…read moreand my 7 year old loves to ask a million questions lol. Prices are reasonable for cash pay and she has had a few tests done. Appointment making is always easy and convenient. Very happy with the care we receive here.

This took forever. I called ahead and made an appointment but I don't know why they would schedule…read morean appointment if the doctor doesn't see you for over an hour and fifteen minutes after the appointment time. Also it stunk like cigarettes inside. Not going back

Not sure why they bother scheduling an appointment in advance and having you check-in online, when…read moreyou just end up waiting behind all other people in the waiting room upon arrival. Don't bother scheduling an appointment- just walk in and wait like everyone else.

If I could give this place more than five stars I would! I had an accident while searching through…read moreboxes in a storage unit I fell, hit the corner of a bed frame and it cut my wrist pretty bad. I was alone at the time and wrapped my bleeding wrist and drove to the nearest hospital where after 45 minutes of not even getting back to triage I left. I wasn't sure if this walk-in clinic could help me because I knew I needed stitches but I thought I would stop and ask, so glad I did! After looking at my injury they immediately took me back and went to work on me. The entire staff was especially kind and helpful and I highly recommend this clinic!

Unprofessional and unskilled. It's a waiting game. My son waited an hour and half to be seen, just…read morefor a nurse to walk in and say, " I'm confused, I think I may be in the wrong room!" then waited additional time. The nurse practitioner FINALLY saw him, and sent him home without any antibiotics with a very bad upper respiratory infection. Needless to say, we went to an actual doctor where my son was prescribed antibiotics and soon recovered. The Practitioner is seemingly very uneducated at the Kingston ExacCare.

Highly recommend Dr. Spurgeon. She gave me excellent care. She found the problem that other doctors…read moredid not. She is very thorough, kind, compassionate and knows her stuff! Wonderful care at this clinic.

My experience at Family Care Specialists has been great. I've seen Tina Doty in the walk-in clinic…read more Tina was phenomenal! I've never felt so seen and heard before by a medical professional. My PC is Nurse Practitioner Carla Spurgeon. Carla is wonderful. She takes her time and actually listens to me. Her nurse Amanda is awesome. She has a very kind and calming presence. I highly recommend Family Care Specialist!

PSA: We will not be supporting CVS Minute Clinic with our business anymore…read more Today I received a phone call from my mom in TN. My 4-year-old daughter, Sophia, is staying with them for a few weeks since it's summer, and we don't get to see them as much anymore now that we live in FL. Mom informed me that she was pretty positive that Sophia had a UTI (urinary tract infection... and my mom is actually a nurse, sooooo)... Sophia was going to the bathroom frequently, crying and holding herself and saying that it hurt. Since Sophia's doctor is in FL now, Mom took her over to the Minute Clinic in Powell. When it was her turn, Mom informed her of why Sophia was there. The Nurse Practitioner performed a physical examination of my daughter, collected a urine sample (peeing REALLY hurts when you have a UTI) and checked it with a urinalysis. Sophia was found to have a temp of 100' as well as a RAGING UTI, complete with leukocytes, blood, and protein. The Nurse Practitioner then informed Mom that she couldn't treat Sophia because she was "afraid the infection might be in the kidneys." Mom was told to take Sophia to a specific Urgent Care center about 15-20min from the Minute Clinic because they would be able to "do further testing to determine if the infection had in fact gone to the kidneys." My mom took Sophia to the Urgent Care clinic where they performed another urinalysis, sent the urine out for a culture, and treated my daughter with antibiotics. Unfortunately, my sister-in-law actually worked for Minute Clinic. She informed me that it was against Minute Clinic policy to treat anyone under the age of 12 for a UTI. The Nurse Practitioner at the Powell Minute Clinic had NO INTENTION of treating my daughter's UTI from the moment Sophia signed up to be seen because it is against Minute Clinic policy. There are several of these policies that are placed in a provider notebook at each clinic location. Certain ailments in specific populations are against policy to treat there, but these policies are not public information. The providers are then trained to work up the patient anyway, run any testing that would normally be done for the visit, "refer" the patient to a location where they can be treated, and bill the insurance or patient. In the case of my daughter, the Urgent Care clinic did not have ultrasound capabilities. They could only perform a urinalysis and send out a culture-the EXACT same thing that Minute Clinic has the ability to do for any patient 12 and older. This Nurse Practitioner, and the Minute Clinic as a whole, delayed treatment for my 4-year-old daughter, wasted our time, and charged us for a service that they did not provide because it is against their policy. This is fraud at best. Medical testing and evaluation without intention to treat. The reason healthcare is so outrageous in this country. I would like to see CVS/Minute Clinic post these guidelines for issues/age factors/genders that cannot be seen and stop making fraudulent insurance claims by performing exams outside of said guidelines. It is predatory, manipulative, and wrong. Needless to say, we will not be supporting CVS/Minute Clinic with our business anymore.

From the owner: MinuteClinic® in POWELL is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

Fantastic option if you do not want to go to a hospital or wait in the ER. They staff here are very…read morefriendly and extremely competent. The facilities looks brand new and are very clean. They have everything you would need for any acute ailment and more. I was extremely I'm pressed with the level of service, the facilities, and the care I received. I hope I never have to come back, but if I do I know I will be in good hands.

Really pleased with my visit here. #1. it's walk-in so you…read moredon't need an appointment which is perfect for those of us who need immediate care. it's not like you can plan when you will get sick. #2. when i walked in it had a tidy appearance and clean, disinfected smell which comforting, especially during sick season. the lady at the front desk greeted me with a smile, making me feel welcomed. she and the rest of the staff was friendly and made me feel cared for in-person and on the phone. i had low expectations for a convenience clinic but they offered friendly service, can been seen that day, convenient hours - open everyday (even when I called about when they take their lunch break to account for wait-time, she said there was no lunch break and I could just come on it - wow awesome!), and the most competitive price package i've seen from a convenience clinic - it includes testing if needed! - whereas other clinics charge additional on top of the office visit if (i.e. strep/flu test). i know where i'll go next time i need care. thank you First Care Clinic for a great experience!

The entire team at Urgent Team provided amazing care to my son. They were friendly, helpful and…read morefast. The provider took her time and answered all of my questions. This will be our family's go to walk in clinic in the future!

we waited two hours for a set appointment at 2:30 PM. There were three people total ahead of us…read more Can't believe it took two hours to see three people! The receptionist said there was nothing she could do gave me a corporate office number to complain which was an automated loop with no way to register a complaint There is nothing urgent about this place. And there is no care to be had here. Be warned go elsewhere.

I will not go into detail but when you are paying a place like this for medical treatment, you…read moreexpect to actually be listened to. I have never felt so disrespected and dismissed at a CVS minute clinic ever until my experience with this one. It almost brought me to tears. I hardly ever write reviews but I just felt like this needed to be said. Avoid this place at all costs and just go to an urgent care, maybe they'll actually listen to what you have to say.

Terrible experience, lady was so rude. Still kept my cool tried to be polite, but as I left I…read morerealized I shoulda been an asshole back. If you were smarter or more professional maybe you wouldn't be working in CVS minute clinic.

I was at the office in Halls Family Physicians on Friday, and the whole front desk staff had bags…read moreof raw squash and okra around. One of them walked out into the waiting room with okra in her hand. I was with my boyfriend and his mother who are both SEVERELY allergic to okra. When we spoke with the staff and asked them to please wash their hands and put it away, they were very snippy and kept shooting us dirty looks. In addition to this, they still kept the bags of raw and dirt covered vegetables within view and were openly handling it all. This is grossly unprofessional, and very dangerous. A doctor's office should be a sterile area free of food and dirt. Not the setting for some kind of farm stand. I am furious and was worried for my family's safety through this completely unacceptable situation. What will be done about this?