PSA: We will not be supporting CVS Minute Clinic with our business anymore…read more Today I received a phone call from my mom in TN. My 4-year-old daughter, Sophia, is staying with them for a few weeks since it's summer, and we don't get to see them as much anymore now that we live in FL. Mom informed me that she was pretty positive that Sophia had a UTI (urinary tract infection... and my mom is actually a nurse, sooooo)... Sophia was going to the bathroom frequently, crying and holding herself and saying that it hurt. Since Sophia's doctor is in FL now, Mom took her over to the Minute Clinic in Powell. When it was her turn, Mom informed her of why Sophia was there. The Nurse Practitioner performed a physical examination of my daughter, collected a urine sample (peeing REALLY hurts when you have a UTI) and checked it with a urinalysis. Sophia was found to have a temp of 100' as well as a RAGING UTI, complete with leukocytes, blood, and protein. The Nurse Practitioner then informed Mom that she couldn't treat Sophia because she was "afraid the infection might be in the kidneys." Mom was told to take Sophia to a specific Urgent Care center about 15-20min from the Minute Clinic because they would be able to "do further testing to determine if the infection had in fact gone to the kidneys." My mom took Sophia to the Urgent Care clinic where they performed another urinalysis, sent the urine out for a culture, and treated my daughter with antibiotics. Unfortunately, my sister-in-law actually worked for Minute Clinic. She informed me that it was against Minute Clinic policy to treat anyone under the age of 12 for a UTI. The Nurse Practitioner at the Powell Minute Clinic had NO INTENTION of treating my daughter's UTI from the moment Sophia signed up to be seen because it is against Minute Clinic policy. There are several of these policies that are placed in a provider notebook at each clinic location. Certain ailments in specific populations are against policy to treat there, but these policies are not public information. The providers are then trained to work up the patient anyway, run any testing that would normally be done for the visit, "refer" the patient to a location where they can be treated, and bill the insurance or patient. In the case of my daughter, the Urgent Care clinic did not have ultrasound capabilities. They could only perform a urinalysis and send out a culture-the EXACT same thing that Minute Clinic has the ability to do for any patient 12 and older. This Nurse Practitioner, and the Minute Clinic as a whole, delayed treatment for my 4-year-old daughter, wasted our time, and charged us for a service that they did not provide because it is against their policy. This is fraud at best. Medical testing and evaluation without intention to treat. The reason healthcare is so outrageous in this country. I would like to see CVS/Minute Clinic post these guidelines for issues/age factors/genders that cannot be seen and stop making fraudulent insurance claims by performing exams outside of said guidelines. It is predatory, manipulative, and wrong. Needless to say, we will not be supporting CVS/Minute Clinic with our business anymore.

From the owner: MinuteClinic® in POWELL is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

Doc Adam is the most sincere and charismatic caretaker I've ever had the pleasure of meeting. I…read morearrived there kinda late with a pretty nasty wound that required stitches.... And he didn't hesitate to help me. He provided quick decision-making and helpful insight with a compassionate smile on his face and a reassuring confidence. The rest of the team was very generous, too, but my 1-on-1 was with this man and what I can guarantee is: He truly enjoys administering the best healthcare within his power. I would recommend Well Key to anyone after their thorough treatment of my condition.

DO NOT GO HERE!! I waited about an hour to be seen for a drug screening. Reception was not good and…read moreI had to provide documents several times. I showed up with one other person in the waiting room and still waited an hour. They obviously have a staffing issue because as soon as I finally got to the back, there were tons of empty rooms while there were a decent amount of people waiting after I left. Also, I saw what may have been the physician just hanging out on the computer in the back. Don't go here for literally anything.

First off let me start by saying I'm glad this location is in close proximity to where we live. I'm…read morealso thankful they have late hours where we can come with a kiddo and not have to risk what comes with exposure in a full ER. That said, I'm going with a 3/5 for the first trip here. -2 - Check-in - you shouldn't have to argue with any receptionists about temperatures or what is considered good or bad on symptoms; we're here because we think there's an issue and would like to speak to someone past reception. If we weren't so worried about the kiddo I would have stayed to discuss the behavior with someone. Otherwise, filling out some electronic form never gets to the right people. +1 - cleanliness - it was clean in every area we were in +1 - location - close to home so yay! +1 - staff (minus check-in folks) - all the help once we were inside was great. The doctor on staff was patient and took time to address concerns. Will be back and am glad for the convenience, but will be prepared to deal with whatever the front desk experience may be. Glad i found out there is a portal to keep information up to date. Will update review if things improve.

If you're looking for an urgent care to run you off this is the place! My daughter was running a…read morefever of 103 and clearly had signs of an infection so we decided to head to urgent care. Upon arrival the ladies at the front desk were very nice and helpful. Although once we arrived into our room, it was absolutely filthy. The cabinets were covered in some sticky residue, the walls were also covered in nastiness including the one directly behind the table, and the table she was expected to sit on was covered in glitter. Thankfully I wiped down everything just incase my daughter were to touch it. After waiting for about 30 minutes we were told it was a viral infection without running any tests and told us "I will not be prescribing her any medications due to the fact i'm not her doctor". Needless to say this place needs to actually care about their patients instead of running through them like they don't exist. Start cleaning your rooms properly so viruses don't spread. Finally HAVE SOME EMPATHY AND STOP ASSUMING PEOPLE ARE DUMB. Honorable mention to the "doctor" also known as Mark McMullan, NP.

Excellent urgent care. The team was compassionate and attentive, and I never felt rushed. They made…read morean unpleasant situation much easier to deal with, and wait time was limited.

Great place to go when you cant make it to your doctor or the emergency room. They were thorough…read moreand cared about our wellbeing.

No one likes going to the doctor. And I am absolutely one of those people that put it off until…read moreI'm pretty certain that I'm going to die if I don't see my doctor. That is, however, no reflection whatsoever of my doctor or the staff at Summit Medical Group. In fact, I never had a regular doctor until I found Dr. Jeffrey Stevens at Summit. I floated around and made my way to emergency clinics and got my antibiotic fix or whatever wherever I could. What made me a one-doctor kind of woman? For me, it all boils down to the fact that I feel like Dr. Stevens actually cares. I don't go to the doctor often, but he always remembers me when I do and asks about things that he remembers from our last visit. He is personable and easy to talk to, which is important. He is professional and knowledgeable. He prescribes a healthy lifestyle before he prescribes pills, which I really appreciate. When I first started seeing him, he discovered that I was being overdosed on thyroid medication. That was almost 5 years ago and he still keeps his eye on it, though it's been stabilized for some time. His entire staff is friendly and never makes me feel like a nuisance. I rarely wait more than 5 minutes in the waiting room to be taken back or in the exam room for the doctor. The perform lab work on site. They perform them right there in the room and results are returned quickly. I have referred several people to Summit Medical Group and everyone has had similar experiences and have been pleased. No one likes to go to the doctor, but it's nice to know that when you do, you have someone you can trust.

The most incompetent facility I have ever gone to. if you have a runny nose go there. if you have…read moreanything else, run elsewhere. Had random pain in pelvis, groin area. They ran a test for UTI on Day 1. They told me if it was negative they would order an ultrasound with Ft Loudon medical center. On Day 2 I called regarding my results. They advised case was closed because I didn't have a UTI. Well when were you going to tell me that. I then asked them to arrange for the ultrasound. After 3 days of pain I called Ft Loudon and asked about the order. they said the original order from Summit was incorrect and they sent it back for a redo on the day they received it. Summit had not returned it. They advised me to have Summit request a stat order to get the test done immediately. When I called Summit they advised they had sent it back that morning. So it took 4 days for them to re-send the incorrect order back to Ft Loudon. I was livid. Then some other person came on the line. she advised that my test couldn't be done by a stat order but said she didn't know why. I told her I now had no choice but to go to emergency because I couldn't wait another 4 days for treatment. I told them they were completely incompetent in handling this matter. She then told me I was free to find another provider and hung up on me. Bottom line, went to emergency and they did a CT scan instead of an ultrasound and advised me what the problem was. NEVER AGAIN WILL I STEP FOOT IN SUMMIT TELLICO VILLAGE.

I go to The Little Clinic when I have a minor issue, e.g. sinus infection, I have always been…read moretreated very well. I'm glad these walk-in clinics are available because it is not always that your PCP can work one in their schedule, and not sick enough to go to the ER. Also, you get seen faster by an NP, and don't have to be around a lot of sick people in a doctor's office. Thank you Little Clinic!

I'm only giving this one star because it will not let me leave it with zero stars. The nurse…read morepractitioner there yesterday, Natalie, is by far the rudest healthcare provider I have ever spoke with. During my visit she complained the whole time about not having a secretary. She picked up her phone and walked out of the room while triaging me as well as spent a majority of the time looking at her phone. She said my blood pressure was "stroke level" it was 140/90. I will agree it was a little high but I was and still am in severe pain. 140/90 is not considered "stroke level", I know this because I also work in healthcare. During my visit she asked what I thought was wrong and I told her I felt like I had bronchitis. My chest was hurting and my lungs were and still are burning. I also mentioned I have had a cough and shortness of breath. I also told her my ears had been hurting. She goes yeah it sounds like it and wrote me a prescription for a proair inhaler and told to use it whenever my lungs hurt, she also prescribed telslan gel caps and states these normally don't work but I'm going to try you on them anyways and told me to pick up mucenix. I have had bronchitis every year for the past 5 years and never once have I not had a provider prescribe a zpak or an antibiotic.

VERY VERY unhappy with the staff and supposed Dr.s here! The…read morestaff is rude and just don't seem to CARE and the Dr. ( an older man with a cane) There never touched me once or looked at me but to say hello and goodbye. He wanted to increase my heart medication without even CHECKING me just because he THOUGHT it should be higher! He was easily distraught over simple things and easily frustrated as well. The P.A that has taken his place doesn't listen to you and interrupts quite often while you are trying to tell him things and does the "I know EVERYTHING " show! There is no one there to help you when he is on vacation and the staff are INCREDIBLY rude and disrespectful up front!!! I will NEVER recommend this place to ANYONE and am just giving you a warning ahead of time! Very disappointing.........

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Front desk staff were super nice, so was the MA and the Dr. They get you seen super quick, and I…read morewas there midday on a Saturday.

Excellent care! Had cough and trouble breathing. Diagnosed bronchitis. Prescribed meds. Got steroid…read moreshot. In about 1 hour. $160 cash patient. Day one I finally slept good and feel so much better! Don't waste time and money going to Emergency Room

Big shout out to this specific urgent care for publicly making it aware that it is not a safe…read moredoctors office, the vote republican sign really puts it in perspective that my health will not be taken seriously. I guess the AMA code means nothing to this doctors office.