PSA: We will not be supporting CVS Minute Clinic with our business anymore…read more Today I received a phone call from my mom in TN. My 4-year-old daughter, Sophia, is staying with them for a few weeks since it's summer, and we don't get to see them as much anymore now that we live in FL. Mom informed me that she was pretty positive that Sophia had a UTI (urinary tract infection... and my mom is actually a nurse, sooooo)... Sophia was going to the bathroom frequently, crying and holding herself and saying that it hurt. Since Sophia's doctor is in FL now, Mom took her over to the Minute Clinic in Powell. When it was her turn, Mom informed her of why Sophia was there. The Nurse Practitioner performed a physical examination of my daughter, collected a urine sample (peeing REALLY hurts when you have a UTI) and checked it with a urinalysis. Sophia was found to have a temp of 100' as well as a RAGING UTI, complete with leukocytes, blood, and protein. The Nurse Practitioner then informed Mom that she couldn't treat Sophia because she was "afraid the infection might be in the kidneys." Mom was told to take Sophia to a specific Urgent Care center about 15-20min from the Minute Clinic because they would be able to "do further testing to determine if the infection had in fact gone to the kidneys." My mom took Sophia to the Urgent Care clinic where they performed another urinalysis, sent the urine out for a culture, and treated my daughter with antibiotics. Unfortunately, my sister-in-law actually worked for Minute Clinic. She informed me that it was against Minute Clinic policy to treat anyone under the age of 12 for a UTI. The Nurse Practitioner at the Powell Minute Clinic had NO INTENTION of treating my daughter's UTI from the moment Sophia signed up to be seen because it is against Minute Clinic policy. There are several of these policies that are placed in a provider notebook at each clinic location. Certain ailments in specific populations are against policy to treat there, but these policies are not public information. The providers are then trained to work up the patient anyway, run any testing that would normally be done for the visit, "refer" the patient to a location where they can be treated, and bill the insurance or patient. In the case of my daughter, the Urgent Care clinic did not have ultrasound capabilities. They could only perform a urinalysis and send out a culture-the EXACT same thing that Minute Clinic has the ability to do for any patient 12 and older. This Nurse Practitioner, and the Minute Clinic as a whole, delayed treatment for my 4-year-old daughter, wasted our time, and charged us for a service that they did not provide because it is against their policy. This is fraud at best. Medical testing and evaluation without intention to treat. The reason healthcare is so outrageous in this country. I would like to see CVS/Minute Clinic post these guidelines for issues/age factors/genders that cannot be seen and stop making fraudulent insurance claims by performing exams outside of said guidelines. It is predatory, manipulative, and wrong. Needless to say, we will not be supporting CVS/Minute Clinic with our business anymore.

From the owner: MinuteClinic® in POWELL is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

I very seldom leave reviews, but this place was awful. Called to see if they were still accepting…read morepatients and they said yes. Drive 20 minutes for them to say they won't see me because they have accepted their last patient. Explained that I had called and they said to come back tomorrow.

If I could leave a -24 review of this place I would. For the love of God don't take your spouse or…read morechildren here. 75 dollar co pay to tell us she can't help us and to take over the counter medicine after my wife had been sick for 3 days already. Also, my wife had to ask to be tested for the flu since she "probably doesn't have it, it's probably a cold" 24hrs later as get a call she has Type A. This place sucks, don't even take your precious dog or cat there they will deny care. They will just take your money and run. They could care less about their patients.

First off let me start by saying I'm glad this location is in close proximity to where we live. I'm…read morealso thankful they have late hours where we can come with a kiddo and not have to risk what comes with exposure in a full ER. That said, I'm going with a 3/5 for the first trip here. -2 - Check-in - you shouldn't have to argue with any receptionists about temperatures or what is considered good or bad on symptoms; we're here because we think there's an issue and would like to speak to someone past reception. If we weren't so worried about the kiddo I would have stayed to discuss the behavior with someone. Otherwise, filling out some electronic form never gets to the right people. +1 - cleanliness - it was clean in every area we were in +1 - location - close to home so yay! +1 - staff (minus check-in folks) - all the help once we were inside was great. The doctor on staff was patient and took time to address concerns. Will be back and am glad for the convenience, but will be prepared to deal with whatever the front desk experience may be. Glad i found out there is a portal to keep information up to date. Will update review if things improve.

I don't understand the reviews on this place. The staff is nice their helpful and their gonna help…read moreme get this snotty nose and cough away.

Never again. This was our go-to place since our pediatrician sucks and the whole family gets strep…read moreonce a year. We are drowning in medical bills now because of a $30 strep test. They charge almost $600 per visit, you wait over an hour (they charge more the longer you wait like it's somehow your fault or in your control) and they spend 5 minutes with you. I will never go back. They even charged my credit card even though I specifically opted out of secure pay. I had to call three times to get them to reverse the charge.

Do not bother going here. Book a time and 1 1/2 hours later still waiting. We finally left. We…read morewill never go back here.

The most incompetent facility I have ever gone to. if you have a runny nose go there. if you have…read moreanything else, run elsewhere. Had random pain in pelvis, groin area. They ran a test for UTI on Day 1. They told me if it was negative they would order an ultrasound with Ft Loudon medical center. On Day 2 I called regarding my results. They advised case was closed because I didn't have a UTI. Well when were you going to tell me that. I then asked them to arrange for the ultrasound. After 3 days of pain I called Ft Loudon and asked about the order. they said the original order from Summit was incorrect and they sent it back for a redo on the day they received it. Summit had not returned it. They advised me to have Summit request a stat order to get the test done immediately. When I called Summit they advised they had sent it back that morning. So it took 4 days for them to re-send the incorrect order back to Ft Loudon. I was livid. Then some other person came on the line. she advised that my test couldn't be done by a stat order but said she didn't know why. I told her I now had no choice but to go to emergency because I couldn't wait another 4 days for treatment. I told them they were completely incompetent in handling this matter. She then told me I was free to find another provider and hung up on me. Bottom line, went to emergency and they did a CT scan instead of an ultrasound and advised me what the problem was. NEVER AGAIN WILL I STEP FOOT IN SUMMIT TELLICO VILLAGE.

First, I think Summit Med on Emory Rd deserves more than 1.5 stars. We've been here approx 20 yrs,…read moreand believe we receive above avg care. Time reqd for an appointment is very reasonable. Doctors & nurses know what they are doing, and if the problem is outside their range of expertise, they don't hesitate to refer you to a appropriate specialist. Summit Med has a very large patient load, and probably getting larger all the time. The practice of medicine is an extraordinarily complicated and intricate affair. Being a "senior citizen" I probably have more aches and pains than the average duck, but I'm just fine with the care I receive. I think my beef is with the AMA and our stick-in-the-mud Congress, the majority of them insist that socialized medicine equates to communism. Rubbish.

I go to The Little Clinic when I have a minor issue, e.g. sinus infection, I have always been…read moretreated very well. I'm glad these walk-in clinics are available because it is not always that your PCP can work one in their schedule, and not sick enough to go to the ER. Also, you get seen faster by an NP, and don't have to be around a lot of sick people in a doctor's office. Thank you Little Clinic!

I'm only giving this one star because it will not let me leave it with zero stars. The nurse…read morepractitioner there yesterday, Natalie, is by far the rudest healthcare provider I have ever spoke with. During my visit she complained the whole time about not having a secretary. She picked up her phone and walked out of the room while triaging me as well as spent a majority of the time looking at her phone. She said my blood pressure was "stroke level" it was 140/90. I will agree it was a little high but I was and still am in severe pain. 140/90 is not considered "stroke level", I know this because I also work in healthcare. During my visit she asked what I thought was wrong and I told her I felt like I had bronchitis. My chest was hurting and my lungs were and still are burning. I also mentioned I have had a cough and shortness of breath. I also told her my ears had been hurting. She goes yeah it sounds like it and wrote me a prescription for a proair inhaler and told to use it whenever my lungs hurt, she also prescribed telslan gel caps and states these normally don't work but I'm going to try you on them anyways and told me to pick up mucenix. I have had bronchitis every year for the past 5 years and never once have I not had a provider prescribe a zpak or an antibiotic.

VERY VERY unhappy with the staff and supposed Dr.s here! The…read morestaff is rude and just don't seem to CARE and the Dr. ( an older man with a cane) There never touched me once or looked at me but to say hello and goodbye. He wanted to increase my heart medication without even CHECKING me just because he THOUGHT it should be higher! He was easily distraught over simple things and easily frustrated as well. The P.A that has taken his place doesn't listen to you and interrupts quite often while you are trying to tell him things and does the "I know EVERYTHING " show! There is no one there to help you when he is on vacation and the staff are INCREDIBLY rude and disrespectful up front!!! I will NEVER recommend this place to ANYONE and am just giving you a warning ahead of time! Very disappointing.........

From the owner: Contact Us For Informationread more

Excellent care! Had cough and trouble breathing. Diagnosed bronchitis. Prescribed meds. Got steroid…read moreshot. In about 1 hour. $160 cash patient. Day one I finally slept good and feel so much better! Don't waste time and money going to Emergency Room

Commercial drivers, All I will say is the law does not force dot medical examiners to demand an A1C…read morefrom a non-insulin treated diabetic regardless of what a urinalysis reveals. I was told at this clinic that it was law that I had to provide an a1c for the medical examiner. I knew that wasn't true so I wrote to the FMCSA for confirmation. They sent me an e-mail, I have it in writing, that there is no such law in place for non-insulin treated diabetics. I'm not concerned with unnecessary judgement calls made by medical examiners, I'm concerned with what the law says. I talked to several different doctors about demanding A1C from drivers who are like me and they all gave me a maximum A1C and they were all different numbers, one said 10:0, one said 9.5, one set 8.5, that tells me this is not a law, this is purely subjective and an unnecessary burden placed on drivers who take non-insulin medications. I've been a non-insulin treated diabetic 3 years, I've been to three different clinics, I've gotten a one year card every single year and was never asked for an a1c until this year, and again that is not a requirement according to law. I will post screenshots of the email I got from the FMCSA. For those of you who want to keep an eye on your A1C without going to a lab, I recommend the CVS A1C home test, I took one at home and said 7.4, went to the lab the next day, it said right on the money. Anywho I have a one-year card and so I will deal with this again next year I'll suppose. Anyway the next time I see some dude rock his truck back and forth while stepping out of it while also chugging a gallon of chocolate milk, I'll just ask him who his medical examiner is and get a load going that way next time my physical is due. Lesson learned.