They are excellent! Brittany in the loan department is super attentive, helpful and down to earth…read more Love her. Great place to get a car loan!

Im not going into it, just keep away from kitsap.Ive had one problem after another. Trust me or be…read moresorry.

Great convenient and fast service! being located in the albertsons help cut down on stops when…read moredriving also. they are also open seven days a week which is a huge plus.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Nice bank branch located in Bremerton. There aren't too many U.S. banks in the area so selection is…read morefew, but this branch does a great job of taking care of the customer! Rosemarie is always friendly and helpful.

Third time I have been there and the atm wouldn't accept my deposit, of cash! How am I supposed to…read moreuse my account? Looks like I need to just close my account and go to a bank with I can actually use, and more locations.

Newest Navy Federal Branch in Washington State! Today's visit was great ! Came in today to get a…read morecashiers check and as soon as I entered I was immediately greeted and helped with my need. Everyone was kind and professional. This branch in located in a plaza with plentiful of parking. Nearby stores are Safeway, Subway, Big Lots, just to name a few. There is a 24 hour ATM machine right outside the branch. Fantastic location with amazing people!

Disappointed to have driven 20 minutes to find that they were actually closed an hour before the…read morestated time online. (Hence to the 1 deducted). Their lobby actually closes at 1PM on Saturday not 2PM so make sure you go way before given time online. It is a small branch (1 teller) but from my recent visits, they're never busy. Lots of parking out front too!

I have been assisting a family member with their specific financial visits and appointments at this…read moreparticular Kitsap Credit Union. This convenient location is located off of Hwy 303 and in the same vicinity as Walmart, McDonald's and other businesses. There is a dedicated parking lot surrounding the credit union. There's a customer waiting area for folks with appointments and teller walk-up counter service. I've never had to use their drive-through teller and/or ATM service areas though. The tellers have been helpful and patient with my family member's transactions. But specifically for specific banking needs like interest growth CDs, I'd like to give a major shout out to Ludy Valencia. I've had several opportunities to see her interact with the family member I've accompanied here. The appointments have been prompt, patient, courteous, professional, and thorough. She had also gone above and beyond to take care of their other banking needs. Kitsap Credit Union is lucky to have Ludy Valencia represent them with such exemplary customer service!

It's unfortunate that they have let the customer service department treat members like we need to…read morebeg them to work for us. I started doing business with Kitsap about a decade ago, and I was impressed with them then. For over a year now, they have been difficult to communicate with, and the last call I just received from them was the worst. In front of my son, this gal was mocking me, being snotty and just plain rude. I have read some of the other reviews, and I agree with them. This business is going down fast. Get out ! Do not invest in this business ! Very poor service. The person that gives the response to these complaints can only sugar coat it, but it's really easy to see that you have no explanation or honest reason for these things to keep happening.

A 3 star rating is befitting of this location. Besides the location in W Bremerton- Kitsap Way-…read moreand the one in Port Orchard- there is NO drive up ATM in Central Kitsap. Yes- they have on in Port Orchard as well as on in Poulsbo- but to not have one in Silverdale or E. Bremerton is so inconvenient. I'm from Seattle where CHASE drive up ATM's seem to everywhere. You may read this and think- wow- how lazy- but I am a mother of 4 young children and I do NOT believe in leaving them in the car to make a deposit ( Silverdale Branch) nor do I want to lug all of them out of the car in the rain to make a deposit. What I wouldn't give for this location to be similar to Port orchards which has a separate drive up machine. Til then I'll be thankful for my direct deposit as well as using my IPhone to deposit checks. And ill just hold onto my cash as well.

So Chase has no business bankers in the area. I tried opening up a business account online. They…read morewouldn't let me. I tried opening a regular checking. It open. The next day the freeze my system. Ive been with Chase for years. And they freeze my account for wanting to open up another account to put even more money in it. While my account froze I had my rent due and cell phone due and a paycheck to deposit which added late fees. When I went in the old lady with grey hair said she will get to the bottom of it. Later that day she called said I needed to bring in two forms of ID and proof of residency. Because it's Friday I spent all of Saturday and Sunday on the phone with a 1888 number kept either transferring me and hanging up on me. For ten hours! Then when I get off work early to drop off paperwork. Then I spent thirty mins dealing with a banker when the other banker I have talked to is watching. He goes talks to her after getting on the phone with them to wait another hour and he said I had to wait to verify I need the two forms of ID. Like what the fuck. Don't use Chase !

I have always banked with a credit union, but I switched my business account to Kitsap Bank because…read moreit is local and has been around for over 100 years. I have never been charged so many fees and had my accounts mismanaged in such a short period of time. When I opened my accounts (personal and business) in May of 2020, they only provided me with a checking account, not a savings account. Weird, right? I had to go inside the bank after many confusing phone calls and finally I was given a savings account. I suppose it is common to open a bank account and only want a checking account? No way, that is weird, everyone wants both checking and savings. It is absurd that I had to REQUEST for a savings account. Absurd. My biggest gripe is the plethora of problems with their online banking/phone app. I wasted a lot of time on the phone and in person regarding this. Pop-up messages said I did not have authorization to deposit checks. HOW NUTS!!! I'm the only one on the account, what do you mean I can't deposit a check in my own account?! I was unable to use the online deposit because I was never given a debit card (which was absolutely essential for using Kitsap Bank's phone app, as they have a second party app you must also download and then enter your debit card number in order to use their services). Impossible to do that without a card, which should have been given to me right after opening my accounts. While on the phone, multiple separate times, I was speaking to the bank's web master/developer of the app. I know this because while on the phone, they were re-writing the code so that when I closed the app and then re-opened it on my phone, options that didn't exist magically appeared. Because of their poor service, I closed my accounts a month ago and only NOW am I finding out that I was charged a $25 closing teller fee. NO ONE EVER told me about that fee. I want my $25 back, I found out about this fee after I was sent a paper statement (which earlier I had to OPT OUT OF in order to not be charged $5 EVERY MONTH, and the only way to opt out is through their useless app). I received no receipt the day I closed my account that said ANYTHING about this fee. Let's be honest, wow, burned while opening my account, burned closing my account. I took my business and money to Kitsap Credit Union and I'm never looking back. I will write a review on any and every website to warn people of this bank that certainly doesn't care about you, only your money. Kitsap Credit Union was so helpful and it was easy to open my new account with them. They even printed my new debit card that day!! And their online/phone app is excellent and easy to use. Stay away from this bank- so many fees, lack of communication, poor service, and let me tell you, when I closed my account at the Kingston branch, the teller asked me why and I said the online services were beyond sub-par. She agreed then she went on to tell me THAT SHE has an account with Kitsap Credit Union. So there you have it folks, even the employees don't want to bank where they work. That speaks volumes. Goodbye Kitsap Bank, know that I will share my experiences with everyone and anyone that will listen.

I switched from a big-name bank to Kitsap Bank back in 2010. At my previous bank, the tellers had…read moreserious attitude problems. I choose Kitsap Bank because I wanted my money to go to work in Kitsap County and the fact they have been around since I can remember and at 61 years old, that is quite a while. I specifically choose the East Bremerton branch because of the friendly "can do" attitude. My wife and I are known by name by the branch's assistant Manager, Emily Poe, to the tellers. Emily goes above and beyond what is reasonably required. Let me give you just one example. I was having trouble using the outside ATM. Emily saw me outside from her desk and seeing I was having problems came outside in the cold and showed me how to operate the new machines. She waited outside, shivering until I had fed the machine my stack of $1.00 bills. That is just one example. Compared to the big-name hoity-toity bank whose initials are BOA. I couldn't be happier. Thanks, Emily and staff. P.S. I didn't give five stars because that would be a perfect rating and every business needs to constantly strive to become better every day. In life, you are either moving forward or sliding backward so keep striving for perfection, "Kitsap Bank" and you will be here another 100 years.

I have 2 loans and BECU and when I took the second loan they told my to just over pay the first…read moreloan and the overage would be transferred to the second one and pay that. Well, apparently that was a lie because they keep calling me telling me I haven't made my payments. I've tried to make the second payment out of my BECU checking account to my BECU loan, but it will not let me and it will only let payment to the first loan and says, I'll have to mail a paper check for the second loan to BECU.

My husband and I went in this morning and we were assisted by Whitney. She was professional and…read morefriendly, answered all of our questions about their services, and helped us open new accounts. Very happy with our experience!

I don't have much love for BOA to start with bUt this branch is the absolute worst, there is always…read morea line and the tellers take their sweet time for the simplest tasks. I have seen on many occasions where the transactions were done but they were engaged in conversation. Many times I have also been given poor information.

It's impossible to reach these people by telephone. If they're so busy that nobody is available to…read moretake an incoming call, then perhaps they need to hire some additional employees.

This is a "local bank", not a large national/international bank. Basic services and some ongoing…read morerelationship. Not the place for frequent wires or transfers between banks.

I have experienced great service at this bank. The staff is friendly and do a superb job.read more