Unacceptable, rather non-existent customer service. They canceled my appointment one hour before the arranged time, after waiting for one month. The next appointment? After another month. I literally had to 'blackmail' the service with the promise of posting negative online comments to get an appointment within one week. And it was only an oil change!
The next one: a mechanical problem covered by warranty. Setting up the appointment I requested a drive and was promised a pick up at 4pm, when I finish my work.
When I was dropping the car for the repair I was told the pick up must be at 3pm the latest, because they want to be back at the service by 4pm.
Another empty promise, a complete disregard of the customer's request, even denying that the service staff agreed to pick me up at 4 o'clock.
Also, trying to oversell a not needed and not requested $99 wheel alignment with the warranty repair.
I will never use them, ever again. read more