Laura Ford is located between Exits 225 and 226 on North Service Road in Sullivan MO. The name is a…read morebit deceptive since Laura also has a Buick/GMC and a Jeep/Chrysler dealership at the same location. Basically it's one huge car lot divided by brand. This company also has a website for each brand, but when it comes to the used car category the same vehicles often show up on all three websites. Covid protocol: Masks are no longer required on the lot or in the sales office. Gender policy: Unknown Vehicles range from brandnew to dealer "specials". The cheapest we could find was well under $10.000, the most expensive we looked at came in at just over $60.000. We were in the market for a reliable second vehicle with low mileage,preferrably a SUV. Our budget was $20.000 or less. After checking the company website we realized that the selection in those categories was a bit underwhelming. Only six vehicles fit all our criteria. After doing a lot of online research we narrowed it down to a 2016 GMC terrain and a 2015 Ford Edge Titanium. There were no sales staff in the lot so my husband went inside to get some information on the cars. He came back out with the keys to the Ford but was told by the sales person (who remained in the office), that we had to make a decision very quickly because that vehicle was slated to go to auction the very next day. He was also told that we had to go to the GMC lot to get the key for the GMC. We looked at the car in detail, and waited for the sales person. Nobody came out to answer questions or assist us in any way in the 15 -20 minutes we were there. My husband finally went back inside to get a dealer plate for a test drive and was asked if we were really interested. Since he didn't quite know how to answer that he left without the plate. We did drive to the GMC lot, but realized that the GMC had cosmetic damage, so we didn't look at it. This was three weeks ago. The Ford Edge is still on their website, only now it's on the Buick/GMC site, not on the Ford site. Overall it seems that this dealership is not all that interested in providing customer service. Being asked if we were interested in buying a car when we are standing on the lot is a bit strange. I will rate this 3-stars for ease of use of their website and the number of vehicles on the lot, but their customer service is clearly one star rating.

My husband and I bought a 2020 Ford F250. We had it for one month and 20 days and my husband went…read moreto lock it into 4WD to get out of our driveway and going forward 4WD does not work and he almost crashed into our house due to this major malfunction. He took it up to Laura Ford and one of the managers told him they would not fix this issue because we bought the truck as is. However, when there is a major malfunction like that and almost causing an accident, most places would fix this for their customers. The manager stated , " Maybe you should have checked it out before you bought it and took it off the lot." Unfortunatel, , we will never buy from there again. And for that Manager, that statement was not very professional! Also, really good dealership would make sure their trucks are thoroughly inspected and no major malfunctions before people buy them.

Called in because I saw a minivan on cars.com that my wife and I were very interested in. Got…read moreconnected to Trent in sales and from the first moment this guy made sure the experience was A+. He got mule a video, tested and showed every feature we asked about to verify (yes we had the sticker but still we've had issues in the past with other cars at other dealerships). Not once did he get annoyed with me or my wife asking questions, asking for more pictures, etc. He even showed us any scratches or anything he saw (used vehicle) and made sure we would not be surprised (we live far away and wanted the car transported to us). After that we decided to move forward and bought it! Throughout the whole process he kept us up to date and made sure the vehicle was clean and ready to go. It got here safe and sound and exactly as he showed us. I would definitely recommend this dealership and especially working with Trent. Great guy, great experience!

BUYER BEWARE - worst truck buying experience ever! 2026 GMC Sierra 1500 SLT, 3,193 miles has been…read morewrecked and not reported on carfax and I know this because they wrecked it while I was there in the process of purchasing and then refused to lower our negotiated price - No Thank You and left !

Saw a Gladiator I wanted at thier dealership on a Saturday morning . Called and was transferred to…read moreHunter who was attentive and helpful. I live over 2 hours away so he checked to make sure the truck was still available . Hunter also went out in some not so nice weather to make a video to text me about the truck. He had the truck ready for me to test when I arrived . I feel I got a fair trade in value and a good price on the Gladiator. I did have to wait some time on the finance person but it was a Saturday and they were short staffed in that department . I was not forgotten and Hunter checked in on me to let me know how things were moving . Will buy again . Worth the drive.

Update: Since posting this review, my wife received a follow-up call from an individual named…read moreEthan. While he is not the General Manager, he stated that he had been made aware of this review. Instead of offering a solution or attempting to rectify the situation, Ethan attempted to use our review as leverage to blackmail us into silence. To be crystal clear: We are not looking for anything beyond the original equipment that our 2025 Jeep Rubicon X Gladiator was documented to include. We simply want the missing Bluetooth speaker that was specified on our window sticker at the time of purchase. The initial dismissiveness from our salesman, Jeff Kohler--who made excuses about his commission rather than solving a verified equipment error--has now been compounded by this unprofessional behavior from management. Being pressured because we chose to share our experience regarding missing equipment is an unacceptable way to treat customers, especially after being repeat buyers. We stand by our original assessment: proceed with extreme caution if you are considering doing business here. We bought a brand-new 2025 Jeep Rubicon X Gladiator from this dealership six months ago. We were repeat customers and actually planned on going back in the future to upgrade my truck. Recently, after watching some videos about the Jeep, we realized it was supposed to come with a detachable Bluetooth speaker. We even pulled the window sticker that came on the vehicle to confirm it, and sure enough, it was supposed to have it. We checked our vehicle, and it was completely missing. Thinking it would be an easy fix, we called the dealership. Instead of receiving basic customer service, we got a firsthand look at how poorly they treat customers "after" the sale. They made us feel like we were lying and we felt entirely dismissed. Jeff Kohler, our salesman, didn't seem to want to figure out how to help us once he was told "no" by the person he spoke to. Instead of trying to find a solution, he threw it back on us, saying, "Well do you want me to write a check out of my own pocket?"--before having the audacity to add that he only made 100 bucks off the sale. He was incredibly disrespectful to my wife and made her feel so dismissed that she did get upset and rude, holding her ground until he was finally willing to transfer her to someone higher, which he stated was the general manager. As a 20-year Marine Corps veteran, I have lived my life by a strict code of honor and ethics. To be treated with such ridicule and essentially called a liar over equipment that the window sticker proves should have been in the vehicle from day one is unreal. I will absolutely ensure that all my veteran buddies know not to waste Jeff Kohler's time--or their own money--at Laura Jeep. Steer clear of this place if I were you!

While traveling from AZ to MI to take my daughter to university, we stopped in Stanton MO for the…read morenight so we could see the Meramac Caves. As we arrived at our hotel, the battery warning light came on. We kept the truck running and checked in. Then drove back to Sullivan to get help for the truck. Unfortunately the alternator went out completely and we were stranded. I called my insurance Co for a tow and the truck was brought to West Bros Ford Dealership. It was 7 pm so they were closed. Our tow driver parked the truck in a well lit spot that had security cameras. I returned in the morning and spoke with Andrew who agreed it sounded like the altenator but would run a diagnostic to make sure our trip wild be safe. He arranged a car so we could get some breakfast. He called with the quote while we were just leaving breakfast and gave a time frame for the work. Andrew was very professional and courteous. West Brothers Ford installed a new alternator and we were on our way in under a half a day. As a long time Ford customer, I am grateful that the Ford company affliates with caring and honest mechanics. I am especially grateful to Andrew who went out of his way to minimize our inconvenience which allowed us to see the beautiful Meramac Caverns and get on our way. Thank you!

Worst car shopping experience ever. Horrible customer service, I have never been treated like that…read morebefore. THANK GOD that I didn't buy a vehicle, could you imagine the service after the sale? No thanks, I work to hard for my money to give it to these shady people......

Worked hard to find a vehicle that I wanted right down to the color of the interior and at a fair…read moreprice. Thanks Danny!! Terry Green appreciated it!!

From the owner: We're family owned and operated, and for over 18 years have been selling competitively priced used…read morecars, trucks, and SUV's, offer low-interest rates and extended warranties. When you're in the market for a dependable and competitively priced used vehicle, visit Bartolotta's Select Pre-Owned Center. We sell a wide variety of pre-owned cars, trucks, and SUVs and offer low-interest rates and extended warranties, so you can feel confident about any vehicle you purchase.