Fast, efficient, on time, friendly staff, good solid work. No leaks after the oil change, which has…read morehappened to me many times at other shops. Reasonable prices and good parking. Close to Pacific Crest Coffee and Truckee Brewing!! I was able to make an appointment same day and staff was helpful.

I brought my vehicle to Auto & Tire Doctor in Truckee for an oil change and tire rotation…read more After the service was completed, I spoke with Daniel at the front desk and mentioned a concern about making sure the under-body panel used during the oil service had been properly secured. During that conversation, I happened to notice that my tires did not appear to have been rotated correctly. I had requested a tire rotation, and Daniel confirmed that it had been performed. However, upon inspecting the vehicle, I could see that the passenger-side tires had been swapped front-to-back while the driver-side tires had not. I was able to identify this because the tires on my vehicle have different tread patterns, making it easy to determine whether they had been moved. When I pointed this out, Daniel initially maintained that the tire rotation had been completed. After I showed him the difference between the passenger and driver sides, I was given several explanations regarding tire placement, vehicle handling, and concerns about the condition of my tires. None of those explanations addressed the fact that one side of the vehicle had clearly not been rotated. Eventually, another employee stepped in, acknowledged that the driver-side tires may have been missed, and immediately offered to bring the vehicle back into the shop to correct the issue. I appreciated that he took responsibility and worked to resolve the situation. My concern was not the mistake itself. Mistakes happen. What I found disappointing was the response when the issue was brought to Daniel's attention. Rather than simply acknowledging the possibility of an oversight and correcting it, I felt my concerns were dismissed and met with repeated explanations that did not address the actual problem. During the interaction, Daniel also made comments about wanting to "get this lady out of here" and referred to it being "Tuesday" while discussing the situation with staff. Whether intended that way or not, the comments came across as dismissive and unprofessional, particularly while I was trying to resolve a legitimate concern regarding work that had not been completed. To the shop's credit, the tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle.

My Subaru started losing traction even when the road was only slightly slippery. I dropped it off…read moreat Ward and Son's Automotive, and they quickly found LOTS of diagnostic error codes--more than could realistically be happening at the same time. Over four days, they repeatedly cleared the codes, test-drove the car, and rechecked the system. Eventually, they became fairly certain that the problem was related to rodents chewing on the wiring. Reluctantly, they suggested I take it to a Subaru dealership, as a dealership would have the sophisticated equipment needed to pinpoint the root cause. They hesitated to recommend this because they expected the dealership would charge me a ton of money for troubleshooting. Ward and Son's charged me less than $100 for all the troubleshooting they did over four days, which I think is very reasonable. Even though they weren't able to resolve the problem with my car, I wouldn't hesitate to use them again. P.S. They were super friendly people!

The Ward & Sons shop was a life saver after getting a flashing Check Engine Light (CEL) which is a…read morehigh severity indication in between Xmas and New Years. I was afraid I was going to have to leave my Toyota Highlander up there but they were able to replace a fuse for the OBD port, get a diagnosis and replace a bad ignition coil for one of the cylinders. Daniella was very pleasant to speak with on the phone. Grayson at the desk was also reassuring in dropping off the car to at least address the fuse to get an OBD diagnosis. Huge props for these guys for getting me in and out in a few hours during the in-between holiday period. I was able to drive car back to SF without issue.

These guys are unapologetically expensive…read more I've had three negative experiences here in three visits, the first time they recommended a break service when it was unnecessary although they caught their mistake, but it cost me an extra day of leaving the vehicle there. The second time I took my Ford transit here and gas with siphoned from the vehicle while it was parked overnight. They had no response to this. Finally, I brought my wife's Tesla here today to repair a trunk latch and after paying a $275 diagnostic fee, they charged me $337 for 30 minutes of labor, Dean says it was because the technician is experienced and that is a fixed price. I would recommend going anywhere else if possible. They're the only certified Tesla shop in town, and they got the work done in a timely fashion, but as I pointed out, the prices are kind of ridiculous. They could've refunded me based on actual labor, like any other reasonable shop but instead I'm going to tell everyone I know to stay clear of this place..

Big disappointment and low quality work. They have a good…read morereviews and nice advisers (Eric). But turn out to be completely incapable. I brought my car in with 2 issues: LF tire lose pressure and sound during driving. After some up-selling agree on scope they supposed to do by afternoon: fix tire, investigate sound, replace engine oil, replace air filter and coolant hoses (well, probably need). 1. They keep car until shop close - OK it happen 2. For 5 hours they claim to spend they was able only replace oil , coolant hoses and remove stone from breaks (source of sound) 3. They was not able to fix tire (???) and did not replace air filter because ordered wrong one. 4. Charged $800 for this work - well, may be But another shop I brought car to fix tire noticed low coolant level. Looks like they did not check/fill coolant after replaced hoses. It is MAJOR ISSUE. I risk overheating engine. And as a nice bonus, greasy spots on driver seat. No comments. Bottom line - stay away.

Great shop. Guys are professional and courteous, work is done right the first time. Happy that they…read moreare here, I've had problems with other auto repair shops. Beats the hell out of going to Reno. 10/10

I brought my vehicle to Auto & Tire Doctor in Truckee for an oil change and tire rotation…read more After the service was completed, I spoke with Daniel at the front desk and mentioned a concern about making sure the under-body panel used during the oil service had been properly secured. During that conversation, I happened to notice that my tires did not appear to have been rotated correctly. I had requested a tire rotation, and Daniel confirmed that it had been performed. However, upon inspecting the vehicle, I could see that the passenger-side tires had been swapped front-to-back while the driver-side tires had not. I was able to identify this because the tires on my vehicle have different tread patterns, making it easy to determine whether they had been moved. When I pointed this out, Daniel initially maintained that the tire rotation had been completed. After I showed him the difference between the passenger and driver sides, I was given several explanations regarding tire placement, vehicle handling, and concerns about the condition of my tires. None of those explanations addressed the fact that one side of the vehicle had clearly not been rotated. Eventually, another employee stepped in, acknowledged that the driver-side tires may have been missed, and immediately offered to bring the vehicle back into the shop to correct the issue. I appreciated that he took responsibility and worked to resolve the situation. My concern was not the mistake itself. Mistakes happen. What I found disappointing was the response when the issue was brought to Daniel's attention. Rather than simply acknowledging the possibility of an oversight and correcting it, I felt my concerns were dismissed and met with repeated explanations that did not address the actual problem. During the interaction, Daniel also made comments about wanting to "get this lady out of here" and referred to it being "Tuesday" while discussing the situation with staff. Whether intended that way or not, the comments came across as dismissive and unprofessional, particularly while I was trying to resolve a legitimate concern regarding work that had not been completed. The tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle. To the shop's credit, the tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle.

Jerry is amazing and honest. I had to have 2 batteries changed in my van on the day we were leaving…read moreTruckee. I was traveling with my 2 kids and 2 dogs back to San Diego. What I imagined to be a stressful, time consuming and expensive day turned out to be ok. Joe at O'Reily's on Deerfield recommended Jerry for my battery installation. I don't know a lot about cars but I always thought that battery replacements were simple. I remember the days and cars, where you can just buy a battery at O'Reily's and they could replace it for you on the spot. Well, I learned a lot about cars today. Our Chrysler Pacifica 2018, has 2 batteries and a part over the main battery making it a bit more challenging to replace. I'm not from Truckee so I had no idea where and who was reliable in the area. I am so glad I referred to Jerry! He called me with some surprising news which could've been terrible, but he is experienced and honest and called with a solution. It turned out I need to replace an additional battery. As he was telling me, my mind immediately went to $$$, preparing to call O'Reily's to see if they had the battery, the logistics to go pick up a battery and get it to the shop, wondering if it could all be done before the shopped closed...Well, I didn't have to worry. Jerry had solutions prepared. He had already called O'Reily's to see if they had the additional battery, had the price, and an arrangement to have the battery delivered to his shop. All I needed to do was call Joe at O'Reily's to purchase the battery over the phone. When you are trying to pack, take zoom meetings for work, manage 2 kids, 2 lively pets and your husband is hundreds of miles away with terrible cell phone service and really lack any car repair knowledge, you just want to throw your hands in the air and just hope no one takes advantage of you. I am so grateful to know there are kind, helpful, patient and honest people in this world. My car was jump started at 10:00 am and by 2:00 pm, my car was ready. I got my family packed, made my meetings, walked the dogs, had lunch and made it for ice cream and left Truckee safely with my family. Thank you! P.S. Pricing is honest and in my opinion too low for the level of service and care. Thank you Jerry!

Discussed repair needs and made an appt. Show up and they decide they don't want to do it.read more

Came in today 11/8/2025 for an oil change, wound up also changing air filter, new blinker and…read moretransfer case. Pablo helped me out and was very professional while everyone also worked as a team to help me out. Very happy with my service and will be back again

Had to wait both bays were 4 deep had oilchange and trans fluid changed. had 10 months on oil and…read morethey always tell me its not due yet I tell them change it anyway, otherwise not to bad

Had a radiator hose blow on the way from SF to Salt Lake City. Ended up being the water pump,…read morechased through a thermostat and radiator cap check. Steve the mechanic worked like crazy to get us done by closing time on Friday. Josh (manager?) Was fabulous in providing multiple updates through the process and genuinely cared. We drove successfully to SLC through the night. 2 days later, received a call from Josh checking in on us and the car. Never had a mechanic care so much!​

**5-Star Review:**…read more "I recently had my brakes replaced at Hy-Tech, and I couldn't be happier with the service! The work was completed when promised and at a reasonable price. I felt a major difference immediately, after having subpar service at a brake specific center less than a year prior. Safety is #1 priority for me, and I feel safe driving my 4Runner now. Highly recommend Hy-Tech for anyone needing reliable and professional auto service!"

Great service. Great with dodge ram pick up trucks. Family owned business. Highly recommended.read more

"It doesn't hurt us none to turn away business." With that attitude, best take your business…read moreelsewhere. They should turn that into a slogan. Maybe something like: "we get our fair share of suckers, f**k off." I was nothing but kind to these folks, and they treated me with profound disrespect. These guys are doing just fine without your business. I wonder if Mr. Moore, Sr. taught his son to greet customers in this way. If so, shame on him. God willing, he won't have to worry about customers anymore, period. Towed my 2016 Ram eco diesel here after it lost power and caught fire under the hood and leaking diesel pretty bad. It was after midnight on a Wednesday night. I left a message to let them know I'd be there when they opened. Cost me $900 to tow it, and I did so only based on the great reviews Moore's auto repair had received. I called at 9 and no one was there. Walked a few miles from the hotel I got to find them closed. Around 10am someone opened the door and I let him know what happened, not giving any pressure to be speedy or anything. I'm desperate and it'll take what it takes, was my thought on the matter. They didn't want any part of it. Told me to get my truck off their property, as it was parked in a 'no parking' area, where the tow truck put it. There were other cars in that 'no parking' area also, and I figured it was overflow parking for the repair shop. The guy didn't even seem to want to give me time to arrange to move it. This was memorable, too: when I asked him why he wasn't complaining about the OTHER cars parked in the 'no parking' area, he said, "well, they're not standing in front of me to bitch at," and then mumbled complaints about the neighbors. So in spite of the great reviews, don't take your car here, especially if you have to tow it. If you're a good old local, you might get more respect, but even that's a gamble.

Friendly, informative, and honest. They took care of our brakes in an emergency and were very easy…read moreto work with. They got the job done quickly.

Don't ever get tires here!! A friend suggested I support local businesses instead of Costco so I…read moregot tires here. Everything was fine and I took them in for their first 5000 mile rotation and they gave them back with a huge bulge in the side. They claimed I hit a pothole and won't replace it. Bulls*it liars!! With this car the tires have to be removed from the wheels to rotate and they damaged it with the machine by being careless. I even offered to suck it up and just pay for a new tire and they ghosted me. The worst business.

The staff were able to patch my tire within 30 minutes - great and fast service. I appreciate them…read moregetting me in and out of there so fast.

I'm broken down with a flat tire at their gas station. I just asked to borrow a tire iron lug…read morewrench in front of their shop. They said they can't help unless I want to pay them to change the tire. I have the spare, I have the jack, I am perfectly capable but my new vehicle is missing the lug wrench. Zero help or compassion, way to be a good person!