First off they are nice people. But they do quality work at a fair price. My son has used them for…read moreyears. When my warranty expired on my Honda I started going there. Recently I had a problem with my car that one company quoted $500 that Zeagler did for $70.

HORRIBLE!!! This shop use to be a great place to take your vehicle. When Scott ran the company I…read morenever had a complaint neither professionally working with them or as a customer. Since Scott is no longer in charge of the day to day Mr Ziegler has taken over. He is an elderly man who is rude, abrasive and easily offended by questions asked. I got my car back after 2 months for a fuel pump and module. He said he personally was looking at my car. My suspension code was present when I received it, how they didn't see it is beyond me. Being mechanically inclined and in the industry I crawled under my car to see if they unplugged a module and did not plug it back in. The wiring harness was smashed in between the frame rail and the fuel tank, they ZIPTIED my new fuel module. I was lied to about why the repair was taking so long and treated like someone annoying, not a customer. I use to recommend this shop. Never again

This team is fantastic. Always helpful, always honest. They can figure it out and they can fix it.read more

I had an issue that was very complicated with a 2006 Lexus, and these amazing people went above and…read morebeyond telling me they could squeeze it in after the weekend and it was on a Thursday when I called, they called me back and said they had an opening if I could get it to them then they would be able to have a full diagnosis by the end of the day and parts ordered over the holiday weekend. This was a few months ago, but No kidding on Tuesday morning a couple hours after they opened I got the call saying the repair was complete and I could come pick it up anytime. This job required extensive engine valley work, and I looked up the parts they didn't overmark anything they did an awesome job and so quick but great! This is why I ALWAYS bring my imported vehicles to them! They do an awesome job they are honest and courteous, just an awesome business! I thank them very much! I also should add that for the work they did, the value was excellent, I cannot complain at all!

The staff was very helpful and explained the repair process clearly. The quality of the work was…read moreexcellent, and the price seemed fair. I just wish my car had been ready a bit sooner.

I went to get an alignment they drove my car off the rack too fast and knocked my bumper off and…read moredidn't tell me I went around to the side and saw them working on my car trying to rig it back together without even telling me and then try to act like they're not responsible even after putting tape on my bumper and quarter panel.. Waiting to hear from corporate

Everything was great from start to finish! I was given two estimates with options for the new tires…read moreI needed, annd was anble to come in next day to get them put on, once I approved the estimate. I arrived for my appointment and they started on time and finished more quickly than they had predicted when I made the appointment. Waiting room was clean and comfortable, I even got a delicious coffee while I waited and worked on their free WiFi

I have been taking my Corolla here since Jan 2024. I really love them! I believe them to be…read morehonest. They have always gotten my vehicle back to me when promised. The inspection reports they send to my phone are always clear and have photos to show me what they're talking about. I have taken my car here for oil changes, tire rotations, flat tires, problems with the fuel tank vapor line (mice chewed a hole in it), new tire pressure sensors (my car has over 240K miles on it), cooling system service, new brakes, and gotten the A/C fixed. I have never felt that they were ripping me off. They've never tried to get me to have something done that I really didn't need. I am very happy with them. Highly recommend.

Phillips has taken care of my 1998 SL500 since I bought it almost 3 years ago…read more No problems or issues, and they are always upfront about repairs and costs. Highly recommend them!

So Tuesday I have my BMW checked over at a local shop because if you have been to any dealership,…read moreyou know that machine latte and golf repeats for your viewing pleasure , means your invoice is going to be in the thousands. So apparently there were 36 cars taken in by Philips, and none of the customer service reps were rattled. They sell cars, but no predatory sales people tried to sell me one while I waited for my repair. In fact, they took me early, charged for no unnecessary repairs. I anticipated being stressed and needing an adult beverage at some point but I couldn't have asked for a more perfect experience. Apparently the other 36 people figured out the best place to take their car too...

As a happy customer, I am sharing my superior car repairing experience today with The Autoshop of…read moreChapin and strongly recommend them to you for their professional, timely, affordable and friendly service that rejuveniles my 13 years old Toyota Camry. My car started to have more and more severe vibration issue when accelerating 2 weeks ago, especially when speed is more than 60 miles/h. I first went to my Toyota Jim Hudson, they said the issue is with my frontwheel bearing and front-left axle. Jim Hudson charged $1050 for both along with wheel alignment service. However, when I drove it back home and drove 1 trip to downtown, the vibration issue shows up again. I went back to them next day, the technician told me it may need wheel alignment. I was confused: shouldn't you have already done this as you charged me for that yesterday?. After waiting for 1.5 hours for alignment, the vibration issue still remains. They then inspected it again said the front passenger side axle also needs replacement for $760. I was so angry. ===== Then I decided to get my car repaired at another better business. I found The Autoshop of Chapin, a family owned business with high rating on google map. The receptionist (Katherine) is so friendly. I don't need any waiting, she asked me to bring the car over, and immediately asked a mechanic to have a drive test, and figure out the vibration issue and confirmed its cause after test-drive. Then I was quoted for ONLY $505 for axle replacement compared to Jim Hudson's $760, a 33% save!!! Katherine also immediately gave me a ride back to home. After arriving home, I found I forogt the key at their shop.. Without any complaint, Katherine drove back with me and got the key and send me back home again. We talk and chat like friends.... at 4pm, Katherine picked up me again, and my car drives like a new car now. Zero vibration at all now. What can you ask for your next car repair? 33% cost-saving, making a new friend plus professional and quality repair by Kathy's husband with 20-year auto repair experience. You will feel so good by not worrying about being over-charged and getting the job done. Just make a call 8033458585.

Fast, professional, and no upselling. In and out for an oil change quicker than expected. Staff was…read morefriendly and explained everything clearly. Will be back.

Great business always transparent and good value. They have been servicing my cars for 6 years and…read moreI've never had a single breakdown. Fair prices and their invoices are accurate. They do not overcharge you like other mechanics in the area. They have always done a great job on my cars and have never come across a repair they couldn't handle in a reasonable amount of time. Will always chose them over any mechanic as long as I live in the Columbia area.

I am a repeat customer who had good service in the past at this place but something changed and…read morethis time they really did me wrong! I took my car in because it kept overheating. The mechanic said no problem he would take care of me. They called to say I was good to go-they had to replace 2 leaky radiator hoses & charged me almost $400. The following day my car overheated and blew fluid all over in the post office parking lot. I called to tell them the situation. The problem wasn't fixed & unfortunately I needed to tow it back to them, because I don't dare drive it even tho I was right across the street. The receptionist said "don't bother because the mechanic said he doesn't want to take in any old cars anymore". Really?! they never told me that before, they said they fixed it, and they really hung me out to dry! The very least they could have done is give me my money back for the work that wasn't done, if they didn't want to fix my car! Color me disappointed. I guess they're just another business that doesn't care about the quality of their work or taking care of their customers. Buyer beware.

I've gotten a lot of maintenance work done here. Throttle body cleaning, tires (alignment + balance…read more+ rotation), a serpentine belt and tensioner pulley. But after my check engine light came on for EVAP codes. I started to notice their lack of communication. The EVAP codes could be multiple things like a purge valve, vacuum switching valve, charcoal canister, hoses etc. I ordered a vacuum switching valve after some research and they said it was the wrong part. It wasn't the wrong part, because I just had it installed somewhere else, and the VSV already on there wouldn't click at all. So the part I previously ordered was the right buy. But old school wanted to put a new part in that they ordered. A vent valve. I had no issue. They're professionals they know what they're doing maybe my vent valve was faulty. But when I asked how they diagnosed that it was indeed a faulty vent valve. They wouldn't tell me. Keith said "you can't really tell if it's bad". So you're replacing a part that you're not sure I need? Sheesh could at least run the smoke test. Then trying to ask for more info about the part they're ordering and putting in my car, was a hassle. I felt like a nuisance. As a customer I shouldn't feel nervous asking about my car but they sound extremely annoyed talking to me. I'm at performance express and was just told I had a massive head gasket oil leak. Old school didn't catch that. Thank god I was able to catch it. But old school is good overall. Parts come in quick. Labor prices are pretty good. Just communication is meh. Chris is awesome tho.

Honest and reliable folks run this place and my husband and I love them and their work! Highly…read morerecommend