Quick turnaround and very communicative! I took my 2003 BMW 325Ci to diagnose a vacuum leak. On the way over, the engine was limping and experiencing misfires. The team at German Auto Kraft was able to replace several brittle vacuum lines, change out worn spark plugs, on top of an oil change with the car ready the following day. Great service overall and I will be returning. read more

Clear and helpful communication. Explained what was needed for my 2021 GLA250 service B and debriefed after the work was done. Great price too for the service provided. Thank you. read more

I took my vehicle there for the first time in November to get an oil changed great customer service. I really appreciated the upfront pricing. I will be coming back for my next service.. read more

Great service, able to get in quickly, quote was spot on, fair pricing, friendly and helpful, picked me up in my car after service so I could test drive after work done. Will definitely return for future service needs on my car. read more

Ben Martinez was really great and helpful with getting me in quickly and Kenny who worked with performing the service was great. I've never had a car appointment be so quick, efficient, and straightforward. I had the light come on telling me to add a quart of oil when I really needed a full oil change. They gave me a number to text with the car information so all the materials could be ready and they even noticed the air pressure in my tires was off and fixed that. These are not people who upcharge or try to take advantage of someone who doesn't know much about cars. Overall a great service and place that I will be sure to come back to the next time my car needs any service. read more

Outstanding service. Quick and quality service from Ben and team! I know I can trust German Auto Kraft to take great care of my Audi!

Impressed with the efficiency and quality of repairs! Both Kenny and Ben were very helpful in fixing the service requested. Great pricing for the quality! Will definitely return. - Anika read more

Adan Sandoval is very responsive, and cost-efficient. He does such a great job! He fixed a difficult situation with my car when it needed a change with the car door. read more

German Auto Craft is wonderful. Adan Sandoval is so responsive and polite and caring. He does a perfect job and is very cost sensitive for the car owner. I have used them for years and I have always been so pleased with their work and their service. They are prompt reliable, and complete. You never know anything had happened to your car. I highly recommend German Auto Craft. a satisfied owner in Hillsborough California read more

Ben and team did a great job on my 96' M3. Same day service, great communication, with quality and care. I'll be back to take care of some additional needs. I highly recommend this shop for an honest and fair repair! read more

dont come here toni had my car almost 2 weeks, "changed" the fuel pump.. 4 days later the same trouble code pops up again and is limp mode. I give 1 star because they wont answer the phone or return my calls. car was dropped off 12/21 and picked up 1/7 read more

They did a great job service A3. I've always trusted my vehicle with German auto kraft. Very knowledgeable staff. Great job! read more

German Auto Kraft - Auto Repair Near Me - Belmont, California

This review was an issue that happened years ago. I had my father bring in my 2007 BMW 328xi years ago. I wanted to them to evaluate if there was an issue with the shifting since I was a bit OCD on how it felt. They charged to diagnose. Next thing I know my father gets a call stating that the transfer case is shot and is on a lift ready to be replaced for $5,000 and they were pressuring my father to move forward. I know the issue I wanted them to look at had nothing to do with the transfer case. I told my father to pay for their phony diagnosis charges and pull the car out away from them. I ended up taking it to a more trusty German mechanic a block away called Kirberg Motors. They told me there was absolutely nothing wrong. I recommend you go to Kirberg Motors. Update to Response: Hi Jeannine. I wouldn't mind working with you to figure who was involved in providing a false diagnosis for a $5,000 job that it didn't need to prevent this from happening again. There was never a problem with it to begin with and the transfer case has been working perfectly for 5 years without issues. If a mechanic states something is "shot" it means it's no longer functional. After a second opinion, it was clear it was no where clear to being "shot". I understand diagnosis has a fee, but it is the fact I was charged for a false diagnosis I'd like to highlight here. Charging for a false diagnosis is called a scam as well as charging for parts and work that is not needed. My primary concern is that I see this as a situation like this as a reflection of other possible falsely diagnosed issues with other customers. Thank you for offering a free oil change but I think it would be common sense not to trust this establishment with my cars after this incident. read more

Maria working at front desk is very knowledgeable and is always calling to check in to let you know where they're at in the process with your car. They work with you to stay within your budget as much as they can and won't give you the ring-around. Definitely coming back here to get my car serviced. read more

Great work. Kind service. With a fair price. Strongly recommend this place if you own a Mercedes Benz and tired of tricks of the dealers. They are super efficient and make me feeling They are your real friends. Maria was with great help and get the parts of my gas door in advance. Finally fixed it and painted it in one day. Impressive work quality and efficiency. read more

I'm usually a bit standoffish when it comes to bringing my car to a mechanic outside of the dealership. However, when it comes to German Auto Kraft and their team, I trust them wholeheartedly. They are a great family owned business, who are attentive, accommodating, and extremely helpful. I'd recommend them to anyone who has a German made vehicle, that needs proper servicing. read more

My review is a personal encounter I had with the owner of GAK. I pass up GAK everyday going to and from work. Today my tire blew right before the stoplight at Harbor and Old County. I pulled over immediately when I heard the tire blow in front of the GAK parking lot. I got out of the truck and went into their office. I was greeted by a nice woman to whom I explained my tire blew and if it's ok where I was at while I call my husband to change it. The woman politely said it was ok but to reverse so that Im not blocking the drive through. I said thank you, walked out towards my truck to reverse it and get it out of the way. While walking there my husband calls to confirm my location. As im trying to tell him my location and walk towards the truck there is a car trying to make a left turn into the GAK parking lot. I get into my truck to reverse it out of the way and I guess I wasn't moving fast enough for him so he turns left and now the front of his car is directly to my driver's side door. If I opened my door I would've hit his front hood. Honking his horn at me and I turn to look at him and he utters out the word "bitch" Well I flip him off and reverse. This man pulls into the parking lot, I get out of my truck and continue to explain to my husband where I was in Belmont not paying him any attention. The man comes up to me on the street and says "listen here you little bitch if you ever put your middle finger up at me again......." Of course Im not going to let ANYONE threaten me. While going back and forth with him I learned he was the owner of GAK. He started saying "you people and your Obama care...." WOWWWWWWWWWWWW! What a racist bigot?! The audacity of this man. He's in the business of servicing vehicles yet he had no type of empathy for what just happened to me. All he thought about was that I was blocking his parking lot and for me to hurry up and MOVE!! And because I am not a white woman with blue eyes I am automatically part of the Obama care?????!!!! This business owner comes up to a female during a very vulnerable state of being alone and without a vehicle swearing and threatening me. This man deserves no business from anyone. I believe how you carry yourself personally reflects how you operate your business practices. It's easy to play nice guy to your customers. Afterall they are the ones that put food on the table for you. Of course you will smile and play nice. Your true colors show when you encounter a person that has absolutely nothing to offer you but needs a helping hand. Give your hard earned money to those that deserve your business. Not to a racist bigot like this man. By the way I am not utilizing the Obama Care. Not ALL people of color are on Obama Care. From a person of color! read more

I am so happy to have found German Auto Kraft for expert service of my 2001 BMW E46 M3. German Auto Kraft is the ideal shop for owners of performance cars who care about the service their cars get and want their vehicles maintained at the best level of performance. What makes German Auto Kraft great is the people who work there and how they approach the maintenance of your car professionally and honestly. Paul is a master mechanic with such incredible knowledgeable of German cars. Nothing about the condition of a car misses his thorough eye, and he carefully walks owners through all issues or concerns he found, as well as future potential problems to be aware of and anticipate. Paul restores and builds BMWs for racing in his spare time, so as a customer of German Auto Kraft, you have the benefit of tapping into his first-hand auto performance knowledge and passion. Janine and Maria in the office offer the very friendliest customer service. They keep operations running smoothly, keep you informed of the status of your car, all service needs that have been found, and your options in deciding how to proceed with service. Their communication is excellent. I also greatly appreciate that German Auto Kraft is happy to let you bring in very specific parts that you sourced yourself, or to try and acquire particular parts for you. They work very hard to accommodate the needs of auto owners who are particular about specific high-performance and sometimes uncommon components, something which so many repair shops refuse to consider. As someone who drives his car at track days and autocross events, selecting specific parts to use in my car is important to me. German Auto Kraft has always been willing to accommodate my specific car care and upgrade part wishes. Finally, German Auto Kraft knows the BMW E46 M3 inside and out, which is a key consideration for any shop I would trust with work on my car. When discussing any maintenance or repair issues, they understand everything they're talking about, every consideration for my model car, and the answers to every trade-off question I might ask about. It's so unlike other auto repair shops where you sometimes uneasily wonder if they realize what type of car they're even working on. The service and the team at German Auto Kraft are top notch, and I am so pleased with them after trying several other BMW service shops on The Peninsula that I found lacking in one way or another. read more

Excellent service and maintenance shop for my MINI or your European vehicle! Very knowledgeable and honest with fair pricing and friendly people! read more

German Auto Kraft has been working on my 2014 Audi S5 since the very first time I experienced issues. Last year I experienced a battery issue which I haven't experienced again. Most recently I took it in for a 65k mile service, and they found I needed to replace the radiator and lower control arms. I absolutely love how the car drives now. I take extreme care of my car and I am scared at times to take it places where I don't know how it will be treated, as I want it done at the level of care that I would do it myself. GAK has always overdelivered and I absolutely love the service they provide. I wouldn't want to take my car anywhere else, knowing GAK will work on my car with the highest level of care. Thanks Team! read more

I came to Jeannine to get a pre (or in my case post) - inspection done on a used Mercedes that I picked up, and the team at German Auto Kraft went above and beyond to make my experience quick, painless and excellent. The facilities are extremely clean and presentable, everyone was professional and friendly. They were able to detect even the smallest paint coverups and did a thorough job with the inspection. I decided to keep the car, and should be visiting German Auto Kraft for my future service needs. Thank you Jeannine + Team. read more

Let me give them some credit. They've developed new and creative ways to generate revenue. Standard practice for auto repair is to charge you to diagnose your issue, but refund or credit the charge if you have the repair done at their shop. Not German Auto Kraft. They charge you for the diagnosis AND the repair. I'm surprised we weren't charged for printing the receipt , talking to the cashier, or parking while on the ramps at the shop. Oops, I just fed them their next revenue streams. Go elsewhere. Don't get charged for diagnosis AND repair. read more

First of all they did not follow CA posted rules of providing a written quote of the repairs in writing or send by email. They were requested to speak with my trusted mechanic, which they did not before doing the work. That did not and said the job was already in progress. They used Mercedes parts at list price and a labor cost without specifying the hourly labor rate or documenting the time spent. The time to put in a battery and alternator was excessive and when questioned said "labor costs vary". I can't say they did a good or bad job just yet, other then to say they do not operate properly under state law and were not transparent as to how their charges are calculated. If you want to be ripped off, they are the place to go. read more

CROOKS!! My seat was stuck in the recline position, so I took it to them because I figured they would cost less than the dealer and I told them to change the oil while they were at it. They told me the frame was broken and needed to be replaced and quoted me $700 for it. No thank you! I could buy a new pair of seats for not much more. Then the bill came and $405. WTF!!!??!! How does an oil change and an estimate cost that much? I tried arguing. I tried compromising. I was pissed but I paid it because I just wanted my car back. Two days later I took it to the dealership to check the seat because I didn't trust this German Auto Kraft place at all. 20 mins later my seat was fixed and it cost me eighty bucks. Turns out the frame wasn't broken after all. If I went to the dealership in the first place it would have cost me less than $200 for the seat to be fixed and the oil change. The dealership now doesn't seem so expensive after being raped by German Auto Kraft. Just wrote my first complaint with the Better Business Bureau read more

When i met my husband he was bringing his Mercedes to German Auto Kraft. He loved their work so much that i started bringing my Jetta to them. We now have Mini Cooper that we bring in for regular maintenance. They have always been very thorough and have communication. They have worked with me on making larger issues more affordable or breaking things up and prioritizing. We keep cars for a long time and as they get older the maintenance can become very expensive. We greatly enjoy their work and will continue to bring our German cars in. Thank you guys for your honesty and hard work. read more

I've now visiting this repair shop three times. My first time there I was just getting an inspection/oil change maintenance for my 2005 VW Beetle. I was really happy with my experience so I suggested my fiance bring in his Mini Coop. He was having a lot of issues and after visiting the Mini dealership they wanted $1000+ for all the repairs. We brought it here for a second opinion. Jeannine was amazing. She not only gave the diagnosis but also took the time to research his warranty. Turns out EVERYTHING was covered by the warranty. She called Mini and gave us a detailed write up of who she spoke to and what we should be paying. We were totally blown away that she would go through all this trouble considering she did not even charge us. Sure enough we took it back to Mini and everything worked out. I got an email from German Auto Kraft saying it was time for another oil change so I brought it again last month. Jeannine asked me to bring any previous maintenance receipts so she could be sure that everything was up to date. Turns out my previous mechanic was quite lazy. I ended up needed $3000+ in repairs. When I went in to pick up my car she showed me all the parts that were replaced. There was a VERY OLD and filthy air filter, as well as a rats nest and other not well maintained pieces. Because there was so much work to be done she did discount the labour for me, which was a nice surprise. All in all this place is as good as it gets. Honest, hard working people. I really trust this shop and wont take my car anywhere else. read more

I love, love, love this shop! They always take care of me and my car. Even without an appointment they have made time to help me when I think I have an emergency, and when I do have an appointment are kind enough to take me to work. All of the repairs performed on my Porsche Boxster have been done timely, expertly and fairly, if not very reasonably priced. They are truly nice and competent people. I highly recommend this shop for repairs and will be a customer for life. read more

I brought in my 300CD about a week ago, as I was having some issues on the road. I don't live in Belmont, but I was on 101 when I checked my blackberry for local shops. I for one am very skeptical about people trying to rip me off, to the point that I think everyone is. I certainly didn't feel like this was the case. I was shocked when not only was my repair taken care of in only two days but they even detailed my car afterwords! I've never experienced this type of service in similar types of import repair shops, especially Mercedes. Small shops are always pricey, thats because they're small shops. I support small businesses, which is why I chose a non-corporate repair shop nor a dealership. I would recommend this shop to anyone. But don't expect to pay dirt prices. There would be no "family owned" or "locally owned" businesses if everything were to cost nothing, like so many people these days expect. read more

Cheaper than the dealer. I would go here before going to the dealer again, but would likely look for something better. Everyone I've met that works here has something of an attitude problem which some of them try unsuccessfully to veil beneath obviously fake politeness. $1,500+ and 1.5 weeks wait to replace three hoses (power steering and two others) on my 2004 Audi S4. read more

My husband has been a customer for over a year with his Audi and I finally brought my VW in yesterday for its 40k mile service. It was a completely pleasant and stress-free experience. I called in Saturday for an estimate and the lady on the phone was helpful. Called me back ASAP with an accurate estimate based on my car and was able to book me for Monday morning. The facility was clean and the staff was friendly and knowledgeable. They completed the service quickly and efficiently - including updating the computer so the annoying "service now" light went off. Their price was half the price of the dealership I used to go to and was an infinitely better experience. We will be returning to this dealership next time we need service! read more

The alternator going south was like a lobster in hot water... pretty obvious something went wrong. The water pump ready to go would be the cold water analogy, one of those gradual changes that I'd just acclimated to. Had you not brought it to my attention I could be left stranded on the side of the road somewhere. With my kid. In the rain. At night. With a dead cell phone. Needing a bathroom. You get the idea. The timing of a big repair right before my kid's birthday and Christmas: not so awesome. Possible alternative: far worse. Happy holidays to my favorite shop. You never let me down, and my whole family appreciates and benefits from it. My visits are always pleasant and you've gone out of your way more than once to accomodate me. PS: I'll take you up on that car wash next week sometime when it's not raining. read more

I first found this place back in the early 1990's. I had an Audi when I moved close to them, which they worked on until it got totalled, and then they kept the aged grouchy Audi 5000 on the road long after its expiration date. That car had more wrong with it than any car should - a previous owner had used superglue to repair the ATF reservoir. They have always been honest with me - and when I told them I'd been approved for a new car loan, they told me to go for it, even though the car would not be one they would work on, and they could have made a small fortune in keeping the Audi on the road. As a result, since 1997 I have not used them - so I was *really* glad when I saw that they work on Smart cars. I still have to use the dealer (which is a pain given how far away they are) for annual service - but for all the rest of the work I need, you can be sure I will be on their doorstep! I just wish they worked on Trackers. 8-) read more

I was referred to German auto Kraft by a personal friend that brought his car in for service, and I am very pleased of the service by Jeannine Klopocki and Bogdan I brought my Mercedes in for some service and the work was done exceptionally well, car was given to me cleaner than when I left it Thank You Jeannine and Bogdan George Assoun read more

Impressive customer service, I didn't have an appiontment, yet they took my car in for service. They also gave me a ride to work, best of all when I pick up my X5, it was washed! They also gave me an discount, when I didn't have a coupon! I greatly appreaciated the savings. Might I add... love the fact that someone always answers the phone, no voicemail!! read more

Had my first experience with German Auto Kraft yesterday (06/17/2016). It was an extremely positive and convenient experience, from setting the appointment the day before, the service, the people and follow through. Janine was very professional/polite, gave me a tour of the facility, which was spotless and well secured. Important given the car being serviced. Maria was a pleasure to work with as well. She called me and recommended that I do a brake service which they were able to complete the same day. They even tacked on a 20% discount coupon, which I did not ask for or know was available to me. I have worked extensively on my own cars and restorations and know good service when I experience it. I highly recommend their work and professionalism. read more

Extremely professional services all around. From the beginning to the end my experience with German Auto Kraft was outstanding. Excellent customer service. Jeannine was very thorough in explaining everything and why we were going to do it. They work very fast I had my BMW ready to go after 2 days. They even went out of there way to make sure I had transportation after leaving my car in the shop. Once their professional work was done I was shown in detail everything that they did and what parts were damaged. Overall extremely clean and professional work. 100% trustworthy. I know it's difficult to find a shop that you can trust, but this is one is recommend to all my friends and family and anyone that may be reading this. read more

I brought my Mercedes in for a service A and had it back later in the day. I was given a quick tour of the shop and a detailed overview of what was done and what I should consider doing in the future when I came to pick up the car. They cleaned a small animal nest out of the car that I didn't know was there and pointed out that I should be careful with my mismatched tires. I will be back for services in the future. Thank you. read more

Jeannine is always a pleasure to work with, top notch service will definitely be referring people here. Thanks Again

I was on Holiday Friday morning, Labor Day Weekend on my way to Salt Lake City, Utah. There was a noise under the hood of the car. I drove into the garage to talk to the mechanic. I have been a customer for 2 years. ( $2,000 dollars of work done with them last year.) Bogdon went on a test drive, installed the car on the lift and repaired the mount to the engine. This garage was full of cars. I did not have a reservation and was quite nervous to drive all that way with a problem. They did this repair free of charge! I am very thankful for Bogdon and his wife. I was quite nervous to begin this journey with a problem on my car. I am most thankful for the quick response and repair to my Audi. read more

STAY AWAY! I was always annoyed by their customer service, but they were convenient, and the car was being serviced. But this last experience killed it for me. I heard an odd noise, I went on a drive with the mechanic. He heard it. He said it was a rotor. They replaced the left wheel rotor. I got the car back. The noise was back. They replaced the other rotor. I got the car back. The noise was back. OH, it is the fuel pump making the noise. WHAT! You have to be kidding me. How are you going to make that right? Well, they told me, "The rotors were ready to go anyway." Really, so when you only replaced on rotor, what was that about? That makes no sense. If one rotor was worn down, why would you not check the other one. Anyway, they made some amends, absorbing the labor on the fuel pump. Shame on me, I brought it back in recently for a rough idle. They couldn't identify a problem. Really? 24 hours later, it is barely driving. Stay away. They are incompetent. They have lousy customer service. And they don't own up to their own mistakes. Oh yeah, I had them make a repair to a broken window and had to bring it back when the door wouldn't close right. What was I thinking going back here? read more