Been my choice of body shop for over 20 years. Always get my car back looking great. Great service and knowledgeable staff. Highly recommend

This shop is awesome! I'm not sure where my review went that I left on Yelp in 2019 so I'm going to copy and paste it here again: My only choice for bodywork would be Gerber Collision in Peoria! They do an excellent job on my car every time. Their customer service has exceeded my expectations since the first time I've walked in. I was glad to see they kept the same staff that was there prior to Gerber purchasing the location. They know what they're doing and always keep me informed. I've been taking my vehicles to Gerber Collision for 18 years and they've always made my car look great. I highly recommend them! Also, you can tell they are good at what they do because their lot is always full Dawn read more

We are very disappointed with the customer services and the work on our vehicle. We highly not recommend to bring your car to this shop to get repairs done. We dropped off our car to get our rear bumper and tailgate repair. Prior to dropping our car off, our door locks and key fob work fine. Upon completion of the repair, we picked up our car and discovered that all 4 door locks and our key fob does not work. The shop did agree to check if something wasn't restored properly. The shop did not find anything wrong. The body shop needs to send it to Toyota Dealership for a diagnostic test to determine what is wrong. Troubleshooting efforts reveal that we needed all 4 actuators and motors replace. I find this hard to believe that all 4 door actuators and motor goes bad at the same time. I would believe 2 out of 4 doors, but all 4. REALLY!! The body shop didn't want to take any responsibilities. The shop thinks they didn't do anything wrong. I understand our vehicle is a 1999 model, but it was working fine prior to us dropping our vehicle off. We also have to pay for diagnostic test from the Toyota Dealership. It cost us $115 to let us know what is wrong with the door locks and key fob. I am not sweating $115 dollars, but more concern with the principal on how the shop handled our issue instead of putting the blame that the car is old and that is why our 4 door actuators and motors are bad. I am unhappy with the way upper management handle this situation because you are in business to do the right thing by taking care of your customers. This is definitely not how you take care of your customers. The management level definitely didn't do that in this situation. The bare minimal in my opinion is to cover for the cost of the diagnostic test because the shop had physical custody of the car during the repair. The door locks and key fob work prior to us dropping of the car. The expectation from a consumer stand point is to get our car back in a better condition prior to dropping it off. This was not the case this time. I would not recommend this body shop if you are looking for a body repair shop for your car. I would think twice before you take your car to this shop. You might be disappointed like we are!! Very disappointed, TAT read more

The guy at customer service is very rude. I had my car towed to their place. Later I stopped by to ask them how long it would take to finish the repairs. He wouldn't give me answer. He handed me a paper and said it's a waiver and asked me to sign and wouldn't give me a chance to read the waiver. He forced me to do it. read more

We were recently referred here by our insurance provider after my husband hit a deer. Nice, clean shop & waiting room. Very professional, courteous staff. They had a nifty text system that sent us updates along the way as they made progress on our car repair. I'd highly recommend them, and will use them again if ever needed. read more

My wife and I were driving to Chicago when a semi threw a rock and put a huge chip in the windshield. I called my insurance agent and they said we had glass coverage through our policy and asked where we wanted to have the repair done. I told them I wanted to take it to Gerber in Peoria since they had done previous work and I was very happy with it. The receptionist called me from Gerber and scheduled the repair that same day. The Jeep has a very specific windshield and they were able to match the exact one and had it quick. The replacement was an exact match and install didn't take long at all. The entire process was insanely easy. I would recommend this shop to anyone needing body or glass repair. read more

While the shop is clean and the waiting area comfortable, I have to give this location 1 star due to a lack of customer service which borders on pure distaste for me as a customer. I was repeatedly lied to, forgotten about, and disrespected. Erick is the employee I have a problem with specifically. I was in an accident days before Christmas in Rockford, IL causing the loss of my front bumper. I was paying out of pocket for the work. While in Rockford, I received an estimate from the Gerber location there for $1,000 for the work, but due to a high amount of accidents over the weekend I was unable to have the work done before returning to Peoria for work. Once back in Peoria, I went to the Gerber location for an estimate. I did not tell them I had received an estimate in Rockford to see if they might find different problems. Without searching parts or writing an actual estimate, Erick, the employee, told me that it would not be worth fixing and gave me a ballpark figure of $2000-$2500. Upon hearing this I left so I could consult the Rockford location. After the Rockford location informed me that all Gerber will price match I called back to have Erick write up an official estimate. I was told I would receive it by 5PM the next day. When I did not I called to inquire. I spoke with Erick who told me he had been trying to locate the parts all day and had been speaking with Rockford. Being suspicious I called the Rockford location to ask where they had located the parts. While on the phone with the Rockford location, Erick called them for the first time that day. The Rockford location informed me that LKQ Pick Your Parts had the parts and transported nation wide. After getting off the phone I received a call from Erick in Peoria IL telling me that the parts were from a local supplier in Rockford they could not access. I have been consistently lied to by this location and they have no desire to do the work on my car since it's not under insurance that they can over charge. I understand that body work can be expensive but this ridiculous. read more