First, Gerber's estimate was much lower than two other shops. But I also chose them because of…read moretheir soft skills. Final body repair bill was very close to the estimate. Very happy with the work, and with Cheryl at the front desk and my estimator, Cory.

customer service was good at the beginning but fell off quickly. when I went to pick it up, it had…read morea scratch on the door. in fairness we check out all the photo, and they agreed quickly to repair it. it cost me $150 more for car rental. I didn't ask but was expecting some sort of discount for the inconvenience and error they had caused. Today, three days later I got my car. I had a small scratch in the hood that I was expecting to see it gone. Nope, they just used a tiny brush and painted over it. Tony said that was what was agreed on. Since I never got a written estimate, I cannot prove that it was agreed on. I was told and understood that it was going to be repaired. $1000 deductible, and $250 later I'm leaving the shop completely disappointed and don't know if I would send anyone else to them. I had already sent one person to them. I felt dismissed and ignored. I didn't argue or anything I just walked away extremely disappointed.

I went in for a 30,000 mile service for my F-150…read more Good: I was able to book online though I never did get a confirmation via email or phone call. When I arrived, the service manager was good at talking with me and understanding what I needed. He arranged for a shuttle back to my house and I only had to wait about 15 minutes. When I picked up the truck the service manager was able to take my payment without me having to stand in line at a cashier. They removed all their paper floor mats and tags when they gave me the truck. Improve: I am always surprised that they do not do a better job on their out briefings. They just take my money, and send me on my way. I would expect that they would review the work order and the result of their inspections, as well as go over when my next service will occur. They also did not have my tire air pressure set identically though this was on their checklist, but the service manager fixed that when I brought it to his attention.

Customer Service /Repair Department is very helpful . Every experience here has been great !read more

Truly the best place when you need help! They are family owned, were upfront and so kind from the…read moreget go. I appreciated all the advice and the communication. Will 100% be back if I have to!

A neighbor recently backed into my car. I called the Mazda dealership in Olathe and they…read morerecommended Newman's Auto Body and I am so glad they did! They were able to fit me in super quickly for an estimate, turned it around the next day, and were able to get my car in immediately. They worked with my neighbors to obtain payment up front and had my car complete within 4 days. They kept me updated on my car throughout the whole process, which was so nice. And, not only did they fix my car, they cleaned it! The outside was so shiny and the inside completely vacuumed and the floor mats looked beautiful. I was so impressed!! While I did not pay for the damage, I felt they were reasonably priced and didn't try to sell me on anything or take advantage. Everyone was so kind and I would highly recommend using Newman's!

Unfortunately (haha) I've had to have my car at Gerber twice in the last few years. FORTUNATELY,…read moreI've had the pleasure of working with Sarah each time and have been thrilled with her support and the outcome of the work done each time. The first time was substantial damage caused by a deer that ended up taking several weeks. There were issues with getting parts and some engine issues that were challenging, but Sarah was helpful and kept me informed along the way. This last time, was my own carelessness that caused a blemish on my car. I had thought it was just in one spot and Sarah quickly pointed out another part that was scratched I hadn't noticed, so I applaud her attention to detail. The car was ready before schedule and looks fantastic. If I had any criticism, there was a man in their "back office" the last time I was there who I felt was behaving unprofessionally (not to me, but to some of the female employees).

I highly recommend driving your vehicle to make sure it is functioning properly prior to settling…read morethe bill. The one star review is only because yelp won't allow a review writer to select 0 stars. I took my vehicle to Gerber collision and glass because they were the preferred collision repair shop recommended by the insurance company. (travelers Insurance) When I dropped it off, 6/24/25, for repair it was Mechanically sound and functioning correctly. I was driving it daily with no issues. The day I was to pick it up, 7/8/25, The sales person and I looked at the repairs they made due to being rear ended about 6 weeks prior. After settling the bill. I got in to drive away and the car stalled and died as soon as I took My foot off the accelerator. I struggled to get it to start again, drove a very short distance and again it stalled and died when I took my foot off the accelerator. I was less than a 1/8 of a mile from the parking lot. I limped the vehicle back into Gerber parking lot and talked with the sales rep managing my claim. They said "we can run a code scan but we are not a mechanic." The sale rep had trouble getting it started to drive it into the garage for diagnostic scan. The Diagnostic scan was performed, they said they would need to tow it to a Mechanic for further diagnosis. Some where in the process of the repairs performed something happened so that the vehicle will not function mechanically. Gerber says they are not responsible for that. Long story, short, it's 7/18/25 and I still don't have a vehicle returned functioning properly. When I take a vehicle to have repairs made I expect to get the vehicle back functioning in the same manner, hopefully in better condition than the way it was taken to the place to have repairs made. Lesson learned: Test drive the vehicle Prior to paying the final bill.

I got my frame pulled out and it looks really good. They had it done in one day. They also had the…read morebest price our of anyone else I went to. they have good prices and good results.

They have my Subaru looking like new after someone popped off the side mirror cover and fixed a…read morefront dent. Their attention to detail, communication and reliability is first rate!

Completed on time and flawless I couldn't tell it had been in a fender bender very polite and…read moreprofessional

Car detail was excellent. Inside and out, looks awesome. The job was finished as promised. This…read morecar hasn't looked this good..... since we drove it off the lot!!!

Wow, I thought I'd already reviewed Brian's. I've been using them for the last 3 or 4 years. It's…read morepossibly the best shop in the area, and in Kansas City. Infact, by far, it's the cleanest shop I've ever seen in my life, and the most thorough in car care. The type of car care they do is the type of care you'd get at the new car dealership. Expect to pay like you would at the place you bought your new car. But the price, they don't take advantage of you, nor do they look for things that are wrong and surprise you. He does my car maintenance, our car oil changes, our car repairs, and even found a car for my son who needed one that was affordable. The staff is friendly, honest and has the most integrity of any shop I've ever had contact with and frankly, I don't care to go anywhere else but Brian's.

Went here for a routine inspection. they said it would take 30 minutes or so. after a 90 minute…read morewait, they said "welllll there's a couple things we need to get taken care of before you can get passed" and slid me over an $1800 quote. the actual reason for failing the inspection is completely vague "excessive play" with no accompanying measurements. it appears strongly to me as a grift as I took it to a second mechanic who promptly passed the inspection the very next day. I got an inspection done, titling and tags installed on the car in less time than waiting for what clearly appears to be a grift here. I wouldn't even take my cars here now for air in the tires.

I cannot say enough wonderful things about this business! It's rare in 2022 to be thoroughly…read moreimpressed by a business and all of the people who run it, but I AM! First off, they're family owned and have been in business for over 50 years... so they definitely know what they're doing! They said they could get me in that same day to replace my windshield on my 2008 Escape- but I was the one who couldn't make it until the next week. My mom and I got there and they had cars and trucks lined up left and right. I thought, "Uh oh, we'll be here a while." NOT AT ALL! We came into the office where the lady who greeted us who was multitasking in so many ways but not too much to pleasantly get us checked in and tell the dog to quit barking -they have a dog behind the desk btw which I thought was awesome because it's a bull terrier. We sat in their very clean waiting area decorated in red and black, with every kind of magazine you could imagine and watched about 25 minutes of the World Cup. We were really getting into the game and "Hello dear, your car is ready!" "What? I thought it would take an hour?!" They did a spectacular job and went above and beyond by reattaching our compass with glue (the car came with it taped up there!) The gentleman who worked on it explained what they did and how long of a warranty we have. I paid half of what the other windshield replacement people wanted! I have recommended them to everyone since then and will keep recommending them as long as they are in business! Btw, I come from a family of mechanics and work on everything on my cars on my own- except for windows. I'm glad I have someone that I can count on for those now!

Out of three windshields installed in three different cars, two have leaked and the window trim on…read morethe third was destroyed. I'll pay a little more next time to have the work done correctly elsewhere.