My claims adjuster recommended Gerber Collision, so I assumed it would be a good experience. Unfortunately, they wouldn't even LOOK at my car because I had already received an estimate from insurance. The problem was that the insurance company never physically inspected my car--they only looked at photos--which is why I was told to go to Gerber for a real in-person estimate. However, when I arrived, the receptionist told me that a second estimate would likely be even higher than the one insurance had already given me, and therefore would not take a look at my car. I left feeling extremely frustrated and disappointed. Not the experience I expected. I just went further down Siegan to Collision Works, who took me in without a heartbeat!! They had such an amazing attitude and highly recommend going there instead. read more

They steal. Beware! I had change in my car and lo and behold it's all missing once it's returned to me. Such BS!

Gerber did a beautiful job of repairing my car after I was rear-ended. They were extremely fast and courteous, too. And I liked seeing so many women employees in a previously male profession. read more

Gerber was extremely professional. After a bad pothole I did $6,000 worth of damage to my car. Gerber took my car and had it back to me in 1 week. The car looks better than ever. I definitely recommend Gerber! John helped me through the process and he was so kind. Kudos to John for being a great human. read more

My car was repaired at Gerber Collision. The customer service from there repair person CJ was very poor. I had called the facility several times and asked to speak to CJ, I was told on several occasions he would call me back. Needless to say he never called me back and when I called back I was told he's on the or on lunch. I think if I called at 9:00am and asked to speak to CJ I was told he was on the phone and he would call me back. I hadn't received a call by 11:11am, therefore I called back and requested to speak to him and I was told he's on lunch. I strongly suggest that Gerber Collision train him customer service skills. I had my car repaired there and now my complete electrical system has shut down. I am requesting a rental car, but CJ of course not available. I don't recommend using Gerber Collision if CJ is your representative. read more

Gerber Collision & Glass - Photo of discouragement - Windshield Installation & Repair Near Me - Baton Rouge, Louisiana

Front end was mangled due to collision during the Christmas holidays. No shops were willing to take my vehicle til mid-Feb. Gerber not only took the vehicle but completed the repairs before any of the other shops had stated they could take it. The staff was always friendly and helpful when I call for updates. When I came to pick up the repaired vehicle they explained everything thoroughly and welcomed me to come back if I had questions or concerns later. Awesome all around experience. read more

These folks are incredible. Regretfully we had a couple of instances whereby we had to use a body shop. Well, Geico recommended Gerber and in both occasions they over delivered, over achieved. I brought in our car and in a matter of minutes we had our estimate and started working on it right away. That was Thursday. They said Friday of next week. The car was ready Monday early afternoon, 5 days earlier!! The car looks great! Mr. Lance, the ladies at the front are amazing. If you ever need a body shop, don't think twice go to Gerber and they'll take care of you like a VIP! read more

Was initially told 4 days for the repair when car was brought in. Finally getting it back after 26 days. Was told 5 different times that "CJ" would call me back with repair status during this time. Never heard from him. I don't think he exists. read more

never go to this place 100% the worst shop to go to for work to be done don't matter if it's the last option I'd choose paying out of pocket and working on it myself in a garage, took months to fix small damage when i received my vehicle back took my tent off my window for no reason broke stuff inside my truck that was personal belongings and left it a mess, out of the months they had it didn't find some damages on my right ball bareings till a alignment was needed, told it was going to be done 2 weeks prior to when I actually received it went to check on it, on a day they said it would be done and it was completely dis assembled, constantly living and trying to re assure it will be done every week just so you don't take your vehicle back. read more

Made an appointment online for an estimate with Gerber. When I went to check in the girl said she did not have me scheduled. When I mentioned I made the appointment online I was told they don't know why they offer online booking since they never get the appointment information at the store. They were able to fit me in for the estimate and apologized for the confusion. My issue is that if you know this is an issue then some type of communication needs to be done with corporate in removing it from the website. read more

Very disappointed in this company. My car was supposed to be done over 7 times.I finally accepted it. Still not completed . Live and learn . Please learn from my mistakes . They strive on customer service . Beware if you bring your car to this shop please check line items do not accept your car if not a 100%. read more

I was impressed by the speed of my collision repair, frequent updates during the repairs, and friendly and capable estimator.

The most unprofessional and rude people I have ever spoken with regarding MY OWN vehicle. Refused to answer questions about my vehicle and hung up in my face multiple times over the phone after not being able to answer the questions they were being asked regarding my vehicle that they have had for 3 months. Also within these 3 months they claimed to have lost my vehicle (called asking if I had moved the vehicle that had body damage and steering damage and was unable to drive safely) and then magically found my car but had lost they keys to my car! Amazing right?!? John was completely unprofessional and a liar who cannot keep his story straight in regard to what the issues involving my car were. However, what he lacks in knowledge about body damage, he makes up in his knowledge about the human body by telling me that i'm a liar and "that if what actually happened in my wreck was true i wouldn't have walked away from that alive!" I'd look else where if you have any type of body damage on your car, this place is a joke!!!! read more

The employees at Gerber as well as Enterprise made sure they accommodated me to their greatest ability. They were finished with the repairs in 1 day and my Mustang looks amazing. read more

I had my car repaired here twice at the Siegen location because Geico referred me. The first time I was pleased with the repairs done on my vehicle; so I thought, until I got into a wreck the second time with more damage. That's when the disaster began. First off, it took 30 days for them to repair my vehicle. Every time I called to get a status they kept telling me they were waiting on Geico to approve a supplement order, which was not true, and that was the cause of the delay. I had confirmation from Geico that the order was approved two weeks prior. I finally came up there and spoke with the Senior Tech Manager (Lisa Richoux) and she finally told me the delay was them correcting the repairs they didn't fix properly from my first accident. No one told me this the numerous times I called for a status. In addition to that; they gave me back my car knowing that my hood was not aligned properly, broke my windshield wipers and did not do a good job on my rear bumper. I could go on and on about the mishaps I experienced with this place. Bottom line I would never advise anyone to bring their car here for repairs. Their customer service is Horrible! Wish I could give them (0) stars!!! read more