UPDATE
Caliber Collision apparently likes to immediately respond with apparent concern for their dissatisfied customers.
However, when you contact them like they requested you get no reply, just crickets and swollen silence.
If you like bad customer service with the facade of caring for these customers then you should stay far, far away from this business.
If you still go there after this warning then you will be doing this at your, or you car's, peril.
Thanks Louis and Craig for your lack of info and definitely your lack of help. At least your company backs you up when you fail.
This stems from a company that wants business without any question of their work.
Original review:
TL;DR
*********** STAY AWAY. IT'S NOTHING LIKE CAVINS *******
After being rear-ended and having their insurance (Progressive) give a few body shops on the preferred list I went with the old CAVINS that had been bought out by Caliber. I had such hope that Caliber could handle a relatively simple repair in a professional manner and with a customer service forward attitude. The promise of an update 3 times a week ends up just being a an automated text saying when the expected pickup date is. This date continues to move with little information on why. Even after a voice call to ensure the car would be ready for pickup on said day b/c I leave for a 2 weeks out of town. Nope, put off your out-of-town plans b/c 'sir, it needs 1 more day.'
Thanks, Louis!
I get it home to give the repair a close inspection. The color doesn't match the NFR color on an AP2 S2000. Brassier, more orange or even a hint of brown. There was overspray clumps/drips not sanded or finished which rubbed the paint off of the adjacent trunk lid. 'I can get my guys to buff it out.' Why not get them to do it the first time before new damage? Perhaps check after completion or another's eyes as QC?
It's a convertible and on the drive home I also notice the glass rear window in the top was disconnected from the upper part of the window. The canvas disconnected from the top was flapping when I tried to exceed 45mph. I would have noticed this issue on my drive to drop off.
'It wasn't like this when I dropped it off'
"My guys didn't touch that area"
'Something caused it to disconnect and I didn't do it and it wasn't like that when I dropped it off and you have pictures. Also, I called immediately after picking it up.'
Thanks for the excuses, Craig!
I reluctantly gave one * to be able to post a review read more