I have a 1996 Volkswagen Cabrio and it has started to show it's age the past couple of years. Over the past three years I've had to put about $1,500.00 of work into it each year. I had been going to the same auto mechanics shop up until it sold to another company, changed names, and the old general manager retired. Under new ownership and management they just kept giving me the runaround, prices went up, misleading me, wouldn't return phone call, wouldn't order the parts I needed, and would just flat out lie. It was time for a change!! So I went to Owens Collision and Automotive Service Center on Jefferson Hwy in Baton Rouge. It has been a blessing! I came to them with the estimate my old shop had given me and asked if they could beat this price and would be willing to service my vehicle. Brad Owens said he would be more than happy to service my vehicle but the parts would take a little time and they would have to remove my motor to work on it. I completely understood. Brads continual correspondents with me over the telephone has been nothing but professional and courteous. He called to let me know what all the parts would cost before the services were even rendered, so there was no surprises on my bill when it came time to pay at the completion of the job. Not only did Owens Collision and Automotive Service Center do what they said they would do, but they were also able to save me a couple hundred bucks !!! It feels good to know there are still service departments out there that value the customer and are willing to work with them. Now they will always have my business, because they gained my respect and trust. read more

BATON ROUGE - A judge has decided that a prominent capital area body shop's business practices and advertisements were in violation of the Louisiana Unfair Trade Practices Act. WBRZ first reported on a lawsuit filed back in May which alleges Owens Collision misrepresented the contract customers signed and held vehicles longer than necessary "to increase non-repair fees." It also claims that Owens marked up the cost of parts and bills for unreasonable fees. Court records say Judge Todd Hernandez found the business' refusal to allow customers to view their vehicles while in Owens' possession "absurd, unethical, unscrupulous and has proven to be substantially injurious to its customers." In response, the judge ordered that the business allow customers full access to their vehicles during regular business hours. He also said Owens was prohibited from misrepresenting the terms and conditions of its contracts in the future. The judge dismissed the individual claims filed against business owner Greg Owens. read more

Avoid this shop. They are rude, unprofessional, and lie to you. They told us that they would not perform any work without running the estimate by us, and then they proceeded to perform work without our permission. They have now had our truck for over a month, and will not even give us a status update. When I call for a status update, they say they will get back with me but never do. I'm wondering if I will ever get our truck back. Seriously, if you need body work, go somewhere else. Anywhere else but here. read more

I had work done 3 yrs ago on my vehicle. The clear coat of the paint is peeling off now.. In attempting to get them to honor their warranty I have called 5 times and left messages. My messages were never returned. I was told that they " cannot find their copy ." Apparently Owens doesn't have up to date computer systems as they cannot access their records. They advertise that they don't answer to insurance companies. If I had used an insurance recommended shop I would have another recourse to address this problem. Insurance companies warranty the work they paid for . I was unable to ever speak to a manager or Mr. Owens himself as I was repeatedly told I would. You deal with the woman that answers the phone, and only her. She supposedly texted me, a text I never received. I do not want to deal with the receptionist when I have a complaint. Very disappointing experience. read more

The positive is the work got done. The negative is it took awhile to complete after wrong parts were ordered. To discuss the status of the car, I had to make an appointment - I couldn't just walk in and check on anything or they got mad. The worst part is they charged me even more than the insurance would cover. So I not only paid the insurance deposit, I had to pay more to the body shop if I wanted my car back. This did not make me happy. The only person who was easy to talk to was the body shop manager. After my incident, I wouldn't recommend them either. read more

Avoid this place. They WILL NOT return your calls. I took my car in for a minor repair and it's taken 4 weeks and I still don't have a status. read more

Worst shop in Baton Rouge! They are rude, unprofessional and overly aggressive. ______________DON'T GO THERE!!!!____________

AVOID AT ALL COST--- If your car breaking down isn't nightmare enough for you and you find yourself craving to satisfy your horror fix..... bring it to Owen's. Worst mechanic experience I have ever had. My fiance's car was towed there by AAA and the tow guy left a note saying what the car was there for service since it was after hours. Long story short, the people here took the AAA Guy's note explaining why the car was there as a legal confirmation of service and began working on our car without contacting us first to see if we were okay with prices. So three days til pay day our car was being held randsom because we could not afford to pay for an estimate and one $150 man hour that we did not authorize. I HIGHLY encourage everyone to think twice about using this shop. We used yelp, and contacted Sherwood Car Care and they gave us a price for repairs several hundred dollars cheaper than Owen's and this was even with an added oil change cost. In my opinion this place is shady, but rude and fairly overpriced at best. Please do your research and compare rates, there are many places far more affordable and better at communicating to it's customers. read more

I don't write reviews however I wants to shout Mr Owen and his crew promised my car would be finished in 5 days. It was completed in 4 days. The paint was matched perfectly. They also cleaned the inside of my car. The cost was the same at the completion as it was quoted. Unfortunately my family needed their services a month later due to another accident. I went back to Owens because of the wonder service I received. They remembered my name and were as professional and friendly as before. Got my quote, scheduled my repair which they said the repair would take 3 days. I was not surprised that Mr Owen called me 8:30 on the 3rd day to let me know they were finished and I could pick it up at 11:00. They would have it cleaned and ready for me. Also asked if I need a ride to shop. Great people, GREAT service. Thank you to the owners and employees at Owens. Ann G 6/15/16 read more

56 days. That's right 56 days to replace the passengers mirror on a Ford F-150. They called the police on me for demanding my truck back at 49 days and had me kicked off the property for trespassing because I raised my voice. I had been a customer at Owens for over 10 years. Just not at the body shop. They never called me back when they said they would, they were not honest with me when explaining why it was taking so long and nothing is ever their fault, it is the Insurance Company, Liberty Mutual in this case. I would encourage everyone to stay away from this place. read more

Worst auto experience ever! Most rude people I have ever met, especially the owner! The whole staff lied to me multiple times, and got caught then covered it up with more lies. read more

Ok., So I know I just reviewed Owens 3 weeks ago, but good service deserves a mention. Stopped by Owens yesterday with a dash board that looked like a Christmas tree. 6 hours later, all done. Check engine light, fixed! Tire pressure light, fixed! Thanks again. read more

Owens Collision fixed my car that had three different fender benders on it. I can't even tell where the damage was, it looks so new. They were amazing to work with and returned my car faster than they promised. I highly recommend them. read more

My 65 year old mom had a mishap with a mail box and damaged her front fender on a 10 year old automobile. Owens repaired the damage and I could not tell where the vehicle had been repaired and repainted. Excellent job! read more

Terrible Terrible Terrible!! It took months! and was a very minor accident that was brought to them for repair. They damaged other areas of my car while it was there and said they couldn't do anything about it, they also put off the insurance adjuster for months. They were very difficult to work with and I ended up going get my car and my insurance agent sent me to another body work shop and had me pay the amount of the deductible to them to have it fixed correctly! My car still has issues years later! read more

I don't even know where to begin. Let's start with the fact that they had my car from December 2, 2016 until February 24, 2017 causing me to pay for a rental car at $30/day for over 5 weeks. They took a $6,000 repair and because I had 2 insurance companies involved managed to bump it up to $12,000. I should have had a total of $1,400.00 ended up paying another $1,600 on top of that. Held my car hostage until I signed a "Budget repair" form agreeing to less than standard repairs - Only Safety repairs were a guarantee with this plan. No communication - blaming the insurance company because they are penalizing me - Even saying that my deductible was something that the insurance should have waived. Supposedly they have a lifetime warranty on all of their work. So, the paint job is horrible with pitting and in addition they dented my vehicle in a location that was not damaged and lost parts from the interior. Let the battle begin over these repairs and replacements. I have been trying since February 25th to get these replaced and in typical Owens fashion - "It's under Review" "The part will be here this week" no phone call about that - Oh now "the parts will be here this Friday" . NEVER I repeat NEVER would I bring my vehicle again to these unethical people for repairs. 3/7/17 Received a text from Devon last night telling me I was irrational - This is how they treat their customer that just generated $12,000 for their business read more

AVOID THIS PLACE AT ALL COST!! If I could give negative stars, I would. They have had my vehicle for over 2 months. They have given us the run around at every opportunity and when I ask to sit down with them and the insurance company together Devin says "oh yea, that is fine. we can do that." Then when it comes to the big day arrives all of a sudden I am doing wrong by them and my insurance company is not allowed at their business any longer. Cashed checks by my insurance that were never SIGNED BY ME! Claimed to my insurance that they did work on the car that I never authorized. AND A charged me STORAGE FEE!!! This extra bit is super classy too. They call tell me one amount to get my car out of storage then I get there and tell me a higher rate. BUT WAIT THERE'S MORE! They tell me I can only pay cash or with a money order. (IF you hadn't noticed already this website says they take credit cards.) This place is as sketchy as it gets. GO ANYWHERE ELSE BUT OWENS!!! My tow truck driver told me that day alone he towed 4 other vehicles for the similar reasons. Don't believe the commercial they aren't there for the customer. They are there for that Money! If they cant get it out of your insurance they will try and get it out of you. YOU HAVE BEEN WARNED! read more

If I could give negative stars, I would! This place is a scam and full of con artist. It's been almost a month since my boyfriend bought our car there and it's been hell ever since. First, they ask us to sign over the insurance check so they can start repairs on our vehicle, only to be told by the insurance company that the car is totaled because they want $9,000 to fix the vehicle. He went to recover the car and check only to be told they charged us $1,800 just for parts and a break down. We haven't seen any parts, and hardly any work to the car except the bumper is off the car. We have been given the run around since day one. The insurance company can't do anything about this because they have already cashed the check. Also, we decided just to take the remainder of the amount for the total lost of our vehicle, but can't get the remainder of that money because they haven't given the insurance company the remainder charges. What could possibly cost more money when clearly nothing has been done to the vehicle besides what's necessary for the estimate. After reading several other reviews that's very similar to ours, I plan to pursue legal action. We can not keep allowing this company to continue scamming consumers. read more

Extremely disappointing experience! I would never go back. Slow. Slow. Slow - about everything, from returning calls, filing insurance estimates, ordering parts, and repairs. Expect to be without your car for 6-8 weeks. Not kidding. This place is HORRIBLE! read more

Owens Collision has been a sanctuary as far as collision shops go!! No one ever wants to go into a repair/service shop, because that means there is something wrong with your car and that is never fun. The Owens have been the most understanding and helpful group of people I have ever stumbled upon. My first encounter with them was after the Historic Flood of Louisiana when I lost my car in the flood. Water had found its way into the engine, and I had no idea where to begin my search for repairs. They talked me through every step of the process, from filling a claim with my insurance company, to helping me find a new car after mine had been totaled. They were oh so patient with my lack of car and auto insurance knowledge (which is basically none). They also helped me communicate with insurance by constantly checking with me and making sure the insurance, myself and they were all on the same page. The best part of all they gave me air fresheners that smelled oh so wonderful it made all the pain of losing my first car worth it!! When I finally settled on a new car around October, I made sure to continue my service with them with oil changes and rotating my tires regularly because they can do everything (literally)!! Unfortunately, a couple weeks ago I was in a gnarly accident that caused me to limp back to Owens Collision. Accidents are frustrating and never fun to deal with but I knew they were going to help me out in the best way they could. The car ended up being totaled, but again they helped me every step of the way. They are cautious and diligent with their paperwork and made sure to clarify any charges with me along the way. As frustrating as car repairs are, they have made it so much easier. Thank y'all so much! read more

Please, Please, Please, SAVE YOUR MONEY AND TIME and take your business somewhere else. These people are shady, will lie to your face, and over charge you for their services. DO NOT TAKE YOUR VEHICLE HERE. You will regret it. read more

Owens did a great job in fixing my wife's car. It took a little longer than expected but the work was top quality. Their location off of Jefferson was easy to get to. I would recommend them to anyone needing their car repaired after a wreck. read more

Had some car trouble on a cross country trip. I am so lucky that AAA towed me to Owen's! They got me back on the road in less than 24 hours and they worked with me to get to a VERY reasonable price. They also drove me to my hotel and picked me up the next day. Great communication. Great customer service. Great automotive repair. I couldn't have asked for a better experience. Thank you Owen's!!! read more

Run from this place! They shove all kinda of forms and agreements at you and if you don't sign them ....you don't get your car! These forms and agreements ARE NOT INDUSTRY practice, they are Owens pratice, to rip you off! They NEVER tell you what is going on with your car and when you call they are too busy to talk to you. They never call back but will hound you for a signature on a form. They wanted me to sign thier "budget form" which is where you select what level of service you want and they promise to have repairs completed by an agreed upon date. They were demanding this form be signed by me after that had my car for 7 1/2 weeks! Plus, it had nothing to do with insurance covered repairs! They stated that all work would cease until I signed the form! Who knows when I will get my car back. They did thier repairs and now they said they can't get it to start. Really, is that supposed to be my problem? Like I said, run from this place. read more

After first encountering Owens Collision center, there was an appearance that you were cared for and that they were going to take care of you.This could not be further from the truth unfortunately.It starts with Devon who works at the front desk.Her smile only hides her lies as she sells fake assurance that they are bending over backwards for you when in reality, your case might as well be at the bottom of the filing cabinet collecting dust. She makes empty promises about keeping you up to date when in reality, she could care less.She tries so hard to keep up the facade, only to have her lazy, uncaring self leak through.You are not cared for here. Devon will make promise after promise about talking to someone who can better help, since she is "only a receptionist after all", but her incompetence shines as she simply disregards you the second you stop interacting.Her excuses are vast and never stop reeking of indifference.Ultimately the shady business practices stem from the apathetic Greg Owens who will never speak to you directly unless absolutely necessary.You will never be told if he is present at his own business, and if asked when he will be in, you will be told they do not know as "he is the boss"! And if you happen to know that he will be in on a certain day, too bad because you have just missed him by mere minutes! Interesting how that works.Once these people have your money, you are tossed aside.One of the worst businesses because they are among the worst people. read more

Terrible experience couple of years ago. Dented rear fender. Simple job. They said '5-7 days'. Took 5 weeks!! I kept getting calls from Progressive about paying for my rental as they would only cover 30 days (and had originally approved 7). Progressive calls started to get angry, and Owens just blew me off. I called every few days. First the parts hadnt arrived, then they were being painted. Then it was almost done. Few days later? 'We havent started on your van as the parts arent here yet'. The following week? The paintings done and now its in the oven. Few days after that? 'Oh, we're just about to start painting...' On one occasion i was laughed at down the phone. All the while im driving three kids around in a small rental, not my big van, and Progressive is calling and yelling at me about why its taking so damn long. Like it was my fault!! Total runaround. No wonder they have to advertise. Do you see any other shops advertise? And man do those commercials suck! Went to Gerber on Siegen last time i needed work. Quick, efficient, and everything fixed and done when they said it would be done, with Enterprise rental right next door. And nobody laughed at me!! Ive been driving a long long tome so ive also used Medines and Southern Collision. Never any problems. Go figure!! read more