From the very first moment I met Dr. Ben Thomas (Periodontist) at North Calgary Dental, I felt like…read morea cloud of worry lifted -- like the sun breaking through on a gray day. I was anxious about needing a tooth implant (I've had a few before, and let's just say it wasn't ever "fun"), but Dr. Thomas's warm energy, kindness, and expert explanations immediately put me at ease. You could tell this man genuinely loves what he does, and that energy radiates -- it says, "I've got you, you're in great hands, and we're going to do this together."
I even asked Dr. Thomas to explain what he was doing in real time as he worked -- because I find the process fascinating -- and he happily complied! After the procedure, he walked me through the X-rays and what to expect, so there were no surprises. His skill, positive energy, and incredible bedside manner make you wish every terrifying dental procedure could be handled by him. I genuinely think he has a little magic dust, and he doesn't even know it. It was an absolute pleasure to be under his care.
The entire team is extraordinary. Kim at reception made paperwork a breeze and greeted me like a ray of sunshine. At the end of my appointment, she even let me pick a toy for my good behavior -- I chose a little monkey for my daughter . Barb, Dr. Thomas's right-hand lady and dental assistant extraordinaire, is like a refreshing comfort drink for the soul -- she anticipated my anxiety, was gentle and thoughtful, and made me feel completely safe. Every small gesture mattered and made a difference.
They even went above and beyond with thoughtful touches: a gift bag full of goodies, a boujee ice pack, a squish mouthwash to prevent bacteria, a toy ( which I decided on a hanging monkey, to remind me of this awe some experience and very clear instructions, and a light blanket because I was cold (and I got to keep it!). Every time I see that blanket, I'll think of these superhero teeth humans who made me feel safe and cared for.
A huge shout-out as well to Dr. Kara and Dr. Bogle, who I had consultations with before meeting Dr. Thomas -- their guidance led me to him, and I am so grateful. And of course, to the receptionists you meet when you first enter the clinic -- they were incredibly warm, welcoming, and set the tone for the entire experience. Clinics everywhere could learn a thing or two from this level of care, expertise, and humanity.
Thank you Dr. Ben Thomas, Barb, Kim, the front desk team, and the whole amazing team at North Calgary Dental. My implant is in, no issues, and I felt supported, reassured, and full of gratitude the entire time. You all didn't just do your jobs -- you made a difference in a fun, human, warm, and ridiculously competent way. I'll never see dental work the same way again.
The office called the next day to see if I was ok and if I needed anything, WOW, that's really caring about your patient .
Dr. Ben Thomas = tooth whisperer + superstar human
Barb = angel assistant + anxiety ninja
Kim = sunshine, paperwork magician, and toy fairy
I'm a very happy and well-adjusted patient -- Kaytie Pham -- and I highly recommend Dr. Thomas and his team for periodontist work. True mastery, care, and positivity in action!