Used them after a coworker recommended them. They did an adequate job but they gave poor service toward to end.

Absolutely rudes, the lady that answers the phone is rude & very unprofessional. Stated that they charge 3% for debit & after getting upset. Then stated they would only accept cash. I would never recommend anyone to them. I just moved here from Little Rock not a good look Gerald's Auto of Jonesboro!!! Can you say BBB.... read more

Check engine light came on. Code given was a bad sensor around the driveshaft. Gerald's recommended a whole new transmission. I went ahead and trusted them on it. This is where it fell apart. Was told two weeks to receive it, no biggie. Two weeks plus a few days rolls around, stopped in to check on it. "Not here yet, maybe a few more days". Stopped by in a few more days "It'll be here tomorrow and ready on whateverday". Whateverday" rolls around and zero communication on their behalf. I called the next day. "Well, we got the new transmission installed, but it didn't fix the problem. Ordered a new part it'll be here in # days. Oh yeah, and we put these parts on it too...". Ummm, okay?¿? Nearly a month and a half after dropping it off they finally call me to tell me it's ready but about $500 over what was quoted originally. During the process, they proceeded to put these extra parts on it without clearing it with me beforehand. I refused to pay for something I didn't authorize. They proceeded to then charge me their "cost" So my two biggest problems were absolutely ZERO communication with updates to me after the initial diagnosis of needing a new transmission. I had to reach out every time to get stinking updates on my car. Number two was putting $500 of parts on my car without authorization beforehand. Probably would have been no big deal if they had cleared it with me. read more

I live in Tennessee but they warrantied my Jasper Transmission no problem. It stinks breaking down in another state but Robby and the folks there were so professional and timely with their repairs. I highly recommend. read more

Recently carried my SUV to this repair shop and was told after an oil sample was pulled that I needed a new engine. Paid $48 for the diagnostics. Picked it up, drove to a shop in Corinth MS where they replaced the torque converter. Good to go!! read more

Absolutely hands down great service facility for car maintenance! Friendly, knowledgeable, staff! I will be back! It's nice to know there are still honest car repair shops out there and this place is one of them! read more

Our car broke down on our way from Kansas City to Alabama. They were able to get us in the same day and get the car taken care of. We are so thankful for this team of hard working mechanics and appreciate the fast, hard work! They also have very reasonable/fair prices and don't charge you for things you don't need. As a female this tend to happen a lot with other auto shops. Thanks again for saving the day. read more

I always put my oil change to the last minute and I was calling places all over town that could get me in the same day. Nobody could, until I called here and it was already 4pm and they close at 5 - but the man at the desk said if I came now they could try to get me in before they closed. I came in and only had to wait about 35 minutes. The price was average and the service was great! read more