Love this place! Post COVID I REALLY needed an eye exam,…read morecontacts, and glasses and found my way to Island Girl Eyecare. I'd been suffering from eye allergies and having some minor issues as well. The whole experience was a fantastic- everything from making your appointment to doing your new patient paperwork and submitting insurance cards can be done online right from your phone. When I arrived I was treated just like family. Thanks so much Island Girl- this girl can SEE now.

Finally -- Clear Vision and Freedom Again, Thanks to Dr. Liz!…read more After LASIK, I enjoyed 14 years of crystal-clear vision -- but when that started to fade, it felt like someone flipped a switch. My distance vision blurred, and while I was still "legally" able to drive (which was shocking!), it was nowhere near the sharpness I had grown used to. Glasses gave me better vision than ever, but they came with constant inconvenience: pain behind the ears, fogging, endless cleaning, and limitations on hiking or adventuring -- especially in the rain. Contacts were a disappointment. My previous doctor tried several brands and prescriptions, but nothing came close to the clarity of glasses. After two years and a barely touched 90-day supply, I accepted what I was told: "You'll never see the way you do with contacts again. Welcome to old age." Enter Dr. Liz at Island Girl Eye Care, and everything changed. She was determined to help me see clearly again -- and she delivered. Even the first set of lenses she fitted me with outperformed everything I had previously tried. But instead of settling, she encouraged me to keep fine-tuning for the best possible result. Appointment after appointment, her passion and persistence shone through. Dr. Liz is not only an exceptional optometrist -- she's a one-woman powerhouse who runs her business with more care and expertise than many corporate practices with large staffs. She invests in her education, attending multiple conferences on weekends, then returns to serve her patients with warmth, skill, and genuine connection. Talking to her feels like chatting with a friend who also happens to be a brilliant eye doctor. I now have contacts that give me nearly the same vision as my glasses, and my adventurous spirit is back. If you're searching for someone who truly listens, refuses to settle, and is dedicated to giving you the best vision possible -- you're doing yourself a disservice if Dr. Liz isn't your go-to eye care specialist.

Took my 82 year old dad here for an eye appointment and also had an appointment myself and I was…read morereally impressed with the staff and Dr Cherilyn Lai. They have this cool retina scanner that you can pay extra for to get a better map of it, seemed pretty nifty! Dr Lai was very helpful and patient with any questions I had and everyone was really professional and nice with us. Their COVID practices seemed good too. Would highly recommend this place and intend to go here regularly for our yearly checkup! Oh one other thing, I have a weird issue with the drops that dilate your pupils. In the past when i got them I would be dilated and spacey looking for 48 hours. I told Dr Lai this and she used much weaker drops and it helped a lot! My appointment was at 10am and by 10pm my eyes were almost back to normal which is a huge improvement from other times. Thanks!!

Very disappointed today. I had been seeing one of the doctors here (soon to retire) who merged his…read morepractice with their so that his patients would continue to get good care. Been seeing him for many, many years and was always highly pleased. Went in today for my annual eye exam and I needed new glasses. AFTER everything is done, the staff presents me with a bill for over $800 (apparently they no longer take Medicare and/or my Advantage plan)!!! I went straight home and called my Advantage provider. Then went back to the Optometrist's office -- had them cancel my credit card charge for the $800+ and just give me the prescription for the glasses I need. For some reason, they still wanted to charge me $100.......... Went to another Optometrist a couple of miles away, ordered my new glasses (which will be here in 1/2 the time as MidPacificEyecare) and it is ONLY costing me about $125........what a rip off!!!!

Everyone and everything at Out to See is amazing! The entire team was welcoming, caring and…read moreextremely helpful. Special thank you to Dr. Lauren for her kindness and expertise. I will be back!

I stumbled on Out to See and walked in to check it out. The staff ended up spending an inordinate…read moreamount of time with me. I mean a crazy amount of time and still remained amazingly patient, kind, and helpful throughout (the last place I got progressives from was a frustrating experience). For my night tinted RX night driving glasses, my needs didn't fit neatly into a box. Cory went the extra mile to find a work-around special order for me and they turned out perfect. I can finally drive at night safely again!! My new progressives are for a desk environment with a laptop closer to me and larger monitors further behind that and they work great! I am so happy to finally have something that works. The customer service is amazing. I have been so frustrated for so many years, that I really don't have words to adequately express my gratitude and relief for their patience, understanding, and willingness to actually help me.

Dr Tom is a nice and friendly guy. He acknowledged everyone that walks in, but it can get very busy…read morebecause he is the only Dr on hand. He does have a couple of people in the front, but they mainly check you out. Overall I love it here, my new eye glasses store.

Dr Tom very patient and very nice. I picked the funny frame he just advice me to choose another…read moreone. He explain to me the machine he going to use for exam my eyes. Very nice and the office very clean.

Very friendly and thorough. He takes the time to review everything you should know regarding your…read moreeyes. I am glad I found him and will continue seeing him for my vision care.

I had a great experience here! I have tricare select so I came for my annual exam and everyone was…read moresuper nice and there was no problems with insurance. They also have a cool new high tech machine that takes a picture of the back of your eye (for an extra $40) which is an alternative to getting your eyes dilated. There is street parking or a very short walk from the parking garage.

My first time here yesterday was such an amazingly wonderful experience !! Everyone here was so…read moreextremely l pleasant and helpful !! From the girls doing the pre tests to the girl helping me to pick my frames !! The doctor was awesome too Never expected a place inside a mall to be so wonderful !! (My last eye doctor was a private practice) I highly recommend this place ‼

BEWARE!! My kapuna mom has been going to this store for years with no complaint until recently…read more Typically, she goes in every year with her old frames (that she really liked) and has new lenses put in. This year when she picked up her glasses, they were the correct lenses but in a different/new frame. When she brought it to their attention, they said it was the same frame even though they were clearly not. They made her feel like she had no recourse and is now stuck with glasses she doesn't like.

Immoral, threatened and assaulted me female, refused service requested, yeah wrong prescription…read morewouldn't correct it, still charged insurance company l Caution you can do better complete waste of time and money and disrespect to your insurance company

Wonderful caring physician and long time Kailua resident. Member of the Castle Medical Center…read moreophthalmology group.

I've actually never been to this doctor, but I've had multiple pairs of glasses updated with new…read moreprescriptions, including sunglasses. They are a little pricey but 100% worth it as they do an excellent job and my glasses have always been perfect. I personally think the receptionists are nice and professional.

Don't go here. I walked in for my appointment that I made last week and they don't have an…read moreappointment for me. Oh wait! They do. It's for three months from now and all the receptionist can say is "Well I don't know if that was me who made the appt. It has my name but I don't know why it's in the wrong date". If they can't get appointments correct, I don't think I would trust them with getting me fitted for a pair of glasses. They did say, "can you come back later". Unfortunately, some of us have prior commitments and can't accommodate their schedule. Hence the reason why people make appointments.

Sherrod has amazing customer service. He was welcoming, very helpful and knowledgeable. He showed…read moreme eyeglass options that would fit my face and even some I didn't think would look good on me, but did! He didn't hover over me, he just let me look and try on as I wanted. He even fixed my old eyeglasses and cleaned them. So I ended up getting 2 glasses today with the buy one give one half off deal. I am very happy and had fun shopping for eyeglasses today. My 14 yr old twin daughters were also there and commented on how good the service was!

I've been trying to get contacts there since the end of November. Dr Toyota is super nice and she's…read morevery thorough. I've been wearing contacts for 40 years and have a difficult prescription, and she's been very patient and professional. The staff however is not. Uilani, the assistant manager is awful. Every time I have to deal with her I end up screaming. She's a despot. Disrespectful and belligerent. She tries to boss custom around like we were her employees. I made an appointment online, which I called to confirm because their online system is terrible and they always screw up. Uilani confirmed my appointment only to cancel it less than an hour before the appointment. I was driving from Ko'olina and already halfway there. I had to rearrange my schedule and take the time to go only to get a call at the last minute. She didn't apologize and blamed it on the online system. I told her I called the store to confirm it, and she was the one who confirmed it. Instead of apologizing and try to make it up somehow, she acted annoyed and gave me an appointment three weeks out. I was furious because I was out of lenses and I wanted to use my HSA to buy them before the end of the year. She didn't care. The day of the appointment there was a wreck on the H1 and my wife was 10 minutes late for her appointment. We called while stuck I. Traffic and she just said sorry but you're going to have to reschedule. We reminded her that she's the one who rescheduled us after screwing up our appointments, but she didn't care. Every time my wife or my mother in law has to talk to her they end up angry and screaming. I was not the exception. After getting my trials fitted by Dr Toyota, I was supposed to wait at least one day before ordering my contacts to make sure they fit well and the power was ok while reading. After a few days I called to order the contacts and Uilani answered the phone. She started arguing that she couldn't order my lenses because I didn't gave my trial yet. I told her Dr. Toyota had ordered me a trial for toric lenses so I could use them while golfing, but the other lenses where supposed to be for everyday use and I needed to order them. I could hardly get a word in as she kept interrupting me and talking over me, I raised my bounce and told her to order the lenses and she got upset and told me I was being rude. I told her that my experience dealing with her had been awful and I was tired of arguing with her and to just order my lenses, and she said I could order my lenses from somewhere else and hung up the phone. Of course I need my prescription, so I called back but she wouldn't answer. I spoke to a different person in the store side who took my info. I asked when they would send my prescription and I could hear her talking in the background saying whenever I have the time... so I told the guy I was on my way to get it in person. I drove from Ko'olins to Kaneohe to get my prescription so I could get them ordered this year. When I got there Dr Toyota gave me my prescription and was very apologetic. I let her know that finding a new doctor is something I don't like to do, and I tried to avoid it at all costs, but because of her assistant manager, I will be looking for another doctor, as well as my wife and mother in law. She lost thousands in business and three patients, all because of a person that has no business being in customer service. Save yourself the agony. Go somewhere else. As great as Dr Toyota is, I just cannot take her staff anymore. I ordered my contacts from 1800 contacts and they'll be here tomorrow... no drama, super fast, cheaper... and best of all... I don't have to deal with Uilani.