Ok, I have to add to the Five Star love fest for Advantage. Spring busted over the weekend. Wasn't…read morehorrible so we were going to call Monday morning. Called the first company and the voicemail was short and unprofessional. Called advantage and Michael picked up and very courteously took my info. To my surprise, he said he could be out in a couple of hours. Despite massive rain and atl traffic, showed up on time. Very courteous, obviously knew what he was doing. Replaced both springs and tuned up the chain for me. Ended up paying a little less than the last spring replacement, and that was 9 years ago. Great company, really impressed.

Contacted them several times for getting a quote for 2 new garage doors, they didn't replyread more

I needed two panels replaced on one of my garage doors (almond color)…read more A technician replaced them with WHITE instead. He thought we had plans to paint them almond. The panels are metal, you do not paint these types of garage doors as they come in 5 different colors. I was told, the color was overlooked by the sales person and mgmt when ordered. It was later said I was at fault for not verbally stating the color. I sent a photo to the sales person of the garage doors inside and out along with the serial tag showing "almond". I was contacted to pay my balance after the install, but advised the color issue and I'd like to wait and pay once properly installed (as any person would suggest). It took a full week to have them reordered and reinstalled. I had to constantly call for an update as my HOA was sending letters about the doors not being acceptable in our community. The technician came out and installed the doors once again. I advise in advance that I had an appointment and needed to leave at 4pm. The tech showed up at 3:45pm. I even had to call to get an arrival time update at 3:30pm. After he finished the install, I went out to look over the newly installed panels. There were 4 bolts just barely started and not screwed in all the way. The technician had already packed everything up and was about to the leave my driveway. I walked up and waved at him by his truck window and stated "Are these 4 bolts supposed to be loose?". He replied, "Oh I skipped over a step". I called Doorsmith's accounts payable explaining the situation and that I'd like someone to call me considering my scenario. I never received a call. I called in today (2/7/18) as a reminder because I didn't want my account sitting in the "delinquent pile". Finally, after speaking with the sales person and being told I never told him the color needed, my info was given to mgmt. I received a call from the owner himself. I have never been spoken to in such a way by a business owner. He proceeded to tell me that I wasn't getting anything for free. I explained, I just wanted someone to consider all issues. "I don't need anything for free!" I was giving them the opportunity to empathy and offer an apology. Instead, I was yelled at by the owner and not given a moment to speak for myself. The conversation obviously went nowhere. I hung up, called their accounts payable to make the final payment, then called the owner back. I received his voicemail and explained I had just made my final payment and that I did not need anything free from him nor have I ever been spoken like that from a "business owner". Good luck to your business' future, Al. - James Summers

The good: Eric's salesmanship was not high pressure, he was easy to work with and, literally,…read morestayed patiently after me quarterly for 18 months. (Now is not the time to borrowing money for anything, let alone garage doors, but I digress) More good: The quality of the doors was impeccable. Even more good: They're local to the metro-Atlanta area. No Chinese-made nonsense. Local jobs, local product. The most good: The value! I can't speak enough about the value. High quality doors, high quality motors, high quality installation all at a price that beat some middle-of-the-road competition. The experience was nearly perfect. [copied from Kudzu, my main recommendation site]

We had a broken cable on one of our garage doors, so I researched local companies and was impressed…read moreby Reliable Garage Doors' 5-star reviews and the fact that they are family-owned and locally operated. I spoke with the owner, Connor, who was professional, communicative, and punctual from the start. He gave us a 4-6 PM arrival window and even called around 3:30 to let us know he was on his way. He quickly evaluated the problem, explained everything to both my husband and me, and had the repair completed within an hour at a very reasonable price. Our garage door is now working better than it has in several years! We highly recommend Reliable Garage Doors and will definitely call Connor again if we need help with our other garage door.

Sooo grateful Reliable doors could come out today after I called them on short notice…read moreI really appreciate the prompt attention to my broken garage. Special thanks to Connor for your professionalism and taking care of the repair so quickly given a bulk pick up I have scheduled for tomorrow . We did not want to have to pull all this stuff out of the garage through the house to take it outside. You guys are awesome.

We had an older model garage door opener attached to an earlier version of the MyQ Hub. After years…read moreof spotty performance of the Hub, the unit decided to start opening & closing the garage door on its own. The most recent incident caused the door to close on our SUV rooftop (CRUNCH/SCRATCH!!). One call to Mike at Platinum we got an onsite visit and clear reasonable quote for a new opener. Mike was able to start the work that same day. He installed a new LiftMaster head unit, performed tune-ups on both garage doors, repaired the damaged garage door section, and replaced the keypads and reconnected the MyQ setup. Mike was extremely professional, and diligent. He worked thru the stifling heat and was able to wrap things up within one visit. Awesome job!!

Typical bait and switch. Mike Quotes $399 over phone, comes and says $799 and would not honor…read morepricing. Sent them packing.

Cannot give enough stars for this company. I used another search to find help with my garage door…read moreopeners and possibly a larger garage construction project. I received calls from all sorts of companies, but this one stood out because Seth took the time to ask detailed questions about what I wanted done and some of the things going on with the current system. He was friendly and professional the entire time. I got several quotes to replace my openers, did my comparisons for price and products, and Access Garage Doors was willing to work with me to match another national chains price but provide a longer warranty for the work done. I got a confirmation text for my appointment. I got a call/text notifying me of who would be coming, WITH a picture of my technician, when he was on his way. I am so glad I chose these guys. Seth has been my go-to technician from the beginning--no dispatch calls and misunderstandings between the tech and dispatch. He is the one I got on the phone, and he was the one who did the work. He was very thorough in showing me what I needed to know with the new system. And the price was right on! Furthermore, since installing the new openers, Seth is the one I have been able to call when my camera wasn't responding and the doors were making extra loud noises when being opened the first time. He has been super responsive to my calls/texts, and he's shown up the next business day with the same friendly attitude. I wish ALL service companies had a Seth!

My older, specialized garage door opener stopped working, and the cause wasn't obvious. The door's…read moremechanics were fine, the opener motor ran, and the spring was intact, but it still wouldn't operate properly. Seth from Access Garage Doors conducted a thorough diagnosis. He took the necessary time to trace the root of the problem; long story short, he was able to get the door functioning correctly again. I am thoroughly pleased with the result of Seth's work. His reliability and commitment to solving a challenging and unusual problem were truly impressive. I would gladly hire Access Garage Doors again for any future garage door needs and highly recommend his services to anyone facing a difficult repair.

All that I can say is WOW! We had Nathan install 2 garage…read moredoors for us about 10 years ago. I lost my garage door opener, and I called him (after 10 years). Not only did he come out the next day with a new garage door opener, but he also reprogramed our cars and our keypad. He was so helpful and generous with his time and knowledge. He would not take anything other than the $32 that the door opener cost!! There is NO ONE out there like this anymore!! If you are looking for an honest, hardworking man to install your garage doors, this is your man... A true gem!! Nathan with Atlanta Classic Garage Doors 678-770-4594.

A spring broke on one of our garage doors. Our vehicle was "stuck" in the garage…read more Paul (owner) took my call, gave a rough estimate, and arrived with Luke within two hours! Other than the spring repair, they discussed other "wear 'n tear" hardware that should be replaced, and also gave estimates on full door replacements (wasn't interested at this time). No high pressure sales pitch, just options to consider. They also fixed the sensors that weren't working on the other door, and installed a wireless keypad for convenience's sake. I thought the final repair costs were reasonable. Very friendly and polite and knowledgeable!

Jim McDonald is an excellent tech Quickly evaluated and…read morefixed the problem Gave me some options to upgrade my garage door without putting a hard sell on me. I really appreciate that when I'm ready to upgrade. This is the only company I'll call.

I'm still not sure exactly what happened but essentially I had a spring or coil pop in my garage…read moredoor. It would go up about a foot and then stop. I searched on Yelp for a company with good reviews and CSS popped up. They were swift in their response and came out the same day. What I most appreciate is their willingness to explain what was going on bc I absolutely have to understand WHY and WHAT is going on...just the way I'm wired. They were able to not only educate me on the broken coil, but showed me the work they performed. Service was relatively quick. I came out my pocket a couple of hundred for a new spring/coil...and their labor, etc. My house is 10 years old and I know my garage door isn't super high end and this is the first work I had to have done on it so I found the price to be reasonable. I would highly recommend CSS. I'm glad I went with them based off of other reviewers.

what a great experience. Payme and Caleb run a top notch crew. we got driveway, walkway and stairs…read morestoned. excellent experience and wonderful job.