George Richards (Colossus) had the benefit of my Christmas patronage this year due to the fact that I was in the plaza waiting on another store to open, as I was actually planning to hit the Per Lui boutique on the other side of Weston Road. Having said that, those of us who celebrate Christmas tend to prefer making gift shopping as easy (and painless) as possible so, I went for a spin inside.
It's a nice, large space (which is technically shared with the Tip Top brand, so it's really two stores inside, although it's owned/operated together.) There were a couple of staff on the floor and I approached the first I saw. I stated my purpose and he directed me accordingly.
As I browsed, I selected the size that would likely fit my recipient. As we moved to cash out, it was discovered that there was a pricing discrepancy. He said he needed to clear the chargeout price with his manager, who okayed the lower price on display (but only because it was on the shirt size I actually needed.) I asked about a gift receipt (and was asked to provide my e-mail address in return. This entitles you to get 10% off your first/next purchase.) I was not, however, offered the free gift box that I was entitled to as well. I only found out about it because I decided to take advantage of the opportunity in the store to cross another recipient's gift off my list, and bought an additional item. This time, the manager checked me out, provided me with my gift receipt, and offered the box - at which point, I asked How much?, and she simply replied, free.
I like the fact that this chain has retail stores in several locations and that my recipients can adjust their gifts if necessary; however, I'm not sure I'd enjoy a return shopping experience. read more