I am 83 years old and to date I have never experienced as I did on my first appointment with Dr. Nunez. Details of my experience are in the letter I wrote to him:
Jose A. Chapa
22888 Brazos Drive
Porter, TX 77365
October 21, 2021
Doctor George Nunez
201 Kingwood Medical Dr B600
Kingwood, TX 77339
Dear Dr. Nunez,
I write to explain my perspective on the incident that occurred in your office on the afternoon of October 19, 2021. I am sorry that I allowed the situation around me to influence my behavior, which ultimately contributed to you expelling me from your office. I did not walk into your office that day agitated or upset. Your office manager's lack of civility and aggressive nature put me on the defensive, and you witnessed the culminating result of those behaviors.
I am disappointed about how I reacted to your manager's disrespect and tactlessness. By nature, I am a gregarious and pleasant man. For over 40 years, I have been an active church member, lay minister, couple's counselor, and loving parent. I am quick to joke and happy to engage in friendly conversation with people I do not know. Very seldom do I become upset or lose my cool.
I also am someone who grew up in south Texas, during an era when Latinos were expected to be submissive, non-confrontational, and fearful of authority. And had I stayed there, I would be a very different man. But I lived in the Southeast during the Civil Rights movement and saw the results of hate and injustice. And I was a career officer in the military during Vietnam, so I know what aggression looks like. But I am not afraid of it, and I will stand my ground when confronted by it.
It has been a very long time since I felt the need to assert myself and match aggression with aggression, but your manager caused exactly that response. Even more disappointing was your immediate and abrupt reaction to the situation, especially considering all the negative online reviews about your staff. You did not seek to understand the situation or see it as confirmation of all those bad reviews.
You came highly recommended. And after our first consultation, my wife and I looked forward to establishing a long-term doctor/patient relationship with you. Unfortunately, the episode on October 19 will force us to look for another doctor. And if people ask, I will have to concur with all those negative online reviews and comment about my experience with your reaction.
Our last meeting was unfortunate and uncomfortable, but I hope it compels you to reevaluate online reviews and reexamine the conduct of certain members of your staff. I also hope someday our paths cross and we can shake hands and reconcile. Until then, thank you for your time and consideration.
Cordially,
Jose A. Chapa read more