Dr. Aubley is a good doctor, which is why I have gone to him for the past 7 years. I have always liked the staff, and have always received terrific service from the office until recently. It started with the new receptionist. She complains about people after she gets off the phone with them, loudly enough for all of us in the lobby to hear what she's saying about them. She's crass, and is the complete opposite of the previous receptionist.
This past Monday, while at the office for my physical, the staff was more interested in getting a lunch order together, stressing out the assistant who was going to take my blood. Today, the office called me with my lab results. The assistant on the phone started to rattle off numbers, which are meaningless to me because I don't work in the medical field. At least give me a comparison from my previous numbers so I know whether I'm doing better or worse! Of course, asking her for the previous results was too stressful for her, she put the receptionist on the phone. I was told they didn't have time to go through all my records for me to get all my previous results (not what I asked for), and if they could just email it to me. Sure... you can. She asked me for my email address. I told her, she asked me to spell it. I'm at work, I don't have time to sit on hold, spell my personal email address in front of customers, or deal with her attitude. My email is in my file, they have it! Of course, I'm not holding my breath to get my lab results.
it's a shame, really... he's a terrific doctor, and I really respect his input. But his current staff? No thanks. read more