We saw Dr. Ronald Kirkwood for the first time today and he was amazing. He was informative, kind,…read morehelpful and was very considerate of my husband's tonsillitis diagnosis. He made us feel at ease with his condition and offered some solutions immediately. To be honest, from the minute I called and Veronica answered, it was a pleasant experience. They were able to fit us in the same day even as new patients. The nurse practitioner and nurses were all super friendly and helpful and made us feel so comfortable. We have found our family physician.

Horrible.....scheduled a 8:30 appointment a week before...sat in office till 10:08 till i finally…read moregot seen...and doctor didn't even do any good for me.

I had to come here for a mandatory drug screen for school. The main clinic area was full. The side…read moreclinic that does all the screenings had probably 5 people ahead of me. I was in and out in about 30 minutes. Less than the amount of time it took for me to get here from my side of town. Clean facility, helpful and courteous staff.

Th nurse practitioner should be fired, or lose her license for verbally assaulting a mentally…read moredisabled persons, and continuously raising her voice and demanding i recognize her sleep deprivation as more pertinent than the fact i was going through proplanolol withdraws as i was weening of the medication WHICH I HAD COMMUNICATED at the start with the nurse, I suppose it's to be expected from so called professionals that take all thier notes on a stack of post-it notes. entirely unacceptable, and this entire pop and son hack job of a dr office should be shut down. These people call themselves professional, but this was by far the worst medical "professional" experience of my life.

Not the first time having this experiance, arrive for my scheduled appointment. Wait in the waiting…read morearea for over an hour to 1 hr 1/2. Observe 15-20 patients check in and get seen and depart. Dr. John is a great doctor, but the service time in averaging a three month appointment scheduling availablity and processing time to be seen at your scheduled appointment is not worth the wait.

Today I had an appointment scheduled for 11:30am to see my PCP, Dr. Toby Kirkwood at Kirkwood…read moreMedical Associates. Mind you, I've been going to this clinic since 2008. I arrived there at 11:05am and checked in. I sat in the waiting room patiently waiting to be seen. At 12:40ish the nurse called my name to be taken in the back to be seen and get vitals taken. She noticed that I was somewhat irritated as to having to wait so long. She said she was sorry but that was just the way the Dr was, meaning Dr. Toby Kirkwood. I told her it was unacceptable and I'm not going to tolerate it. She apologized and said that she would check back in with me in a little while. 5-10 minutes later, she came back and said the Dr would be another 5-10 minutes before he would see me. I told her no ma'am I'm not going to wait another minute and I walked out without seeing anyone today. I told her this is the last time I will be back to this clinic. I had another appointment next month but on my way out, I stopped by the desk and canceled it as well. I did receive my co-pay back that I had paid for today. I refuse to wait over hour half too 2hours to be seen. My time is just as precious as his......POOR SERVICE!!!! Watch your time!!!!

My father has come to this doctor's office and was treated poorly and was left confused and…read morefrustrated. Nobody attended to him for a while and staff was rude

Beware that they will not refill your prescriptions until you have your blood work done. They will…read morenot tell you that. I called when my prescriptions were not sent in. The male who answered the phone said he would take care of it. He never called me back, and my prescriptions were not sent in. I requested to speak to a supervisor the next time I called. She answered the phone, laughed, laughed, laughed, and laughed. I wondered how long she would laugh, and I finally said hello, then she said hello. She was very condescending as if it was common knowledge that I wouldn't get my prescriptions until my blood work was done. I hung up after telling her I would never make another appointment. They did send in 3 of my 6 prescription but also a medication I haven't taken in years. I had told the Dr. Rodriguez that I no longer take that medication. So even when they sent them in, they were wrong. Why wouldn't Dr. Rodriguez, tell me about blood work before prescriptions. Why did the supervisor act like it was common knowledge when the male answering the phone didn't even know. Was it a secret?

I've used Kelsey Pharmacy in Pasadena for years and have always had confidence in their abilities…read moreto keep my medications current and sent to me thru a courier. I was hesitant when their lead pharmacist left, but Christopher has filled that position seamlessly. He's always polite and willing answer any questions I might have about by prescriptions and immunizations. Thanks for making a seamless transition from one pharmacist to the current one. Charlotte Jolivet

I went to my primary care physician, and I got a bill for $872. It took me four months to work with…read morethe billing department to get it resolved. I spent hours and hours on the phone getting the runaround. I'm not going back, Ever!

This clinic used to be a good place to come to. A trusted place. However since this new Hispanic…read morePA...... to be honest I don't think I he is a Dr I don't know what he is. But, he up sales the visit not just that. Friends have complained some days it's less priced and other very over priced for the same consult. We shouldn't be made to take a COVID test when he has been told that a test has been taken the same day and it was positive hence why we are there. What happened to patient care. Where is the original Dr he was awesome. But this other man he gives me the creeps!

I drive all the way out to Pasadena today because they claim to be open on Saturday to take…read morepatients here on Yelp. The door was locked, ringing the door bell, didn't bring anyone to answer or open, their exterior light are on, but nobody is there. Calling the phone number through Yelp takes you to a sales promotion for a medical device. Calling the other phone number of 832-203-5992 that is on their sign outside the office just rings forever and no answer.

Not my favourite doctor's office in the world, but they are fairly quick to see you once you…read morearrive. The drawback would be that I don't think I have seen the same doctor twice, it's always someone different, which means re-capping the medical history because like most medical professionals, they can't be bothered to read your chart. They prefer if you have an appointment, but there is a time allotted for walk-ins every morning, which is good when you are sick but don't want to miss work.

I have been a patient of Dr. Sack's for many years, and absolutely adore him..I he always takes…read moretime to discuss any problem I may have. Usually easy to get an appointment and the wait is generally not too long once you are there...I really wouldn't want to go anywhere else.

Dr. Romero, is set in his ways and is not open to new information. I requested my blood type for…read morepreparation of COVID19. He denied me, stating it's not necessary. Furthermore, Dr. Romero is a pill advocate and has no regard for liver or kidney damage. My parents who had type 2 diabetes are both now on insulin due to his refusal to provide his patients with modern information and modern treatment. He needs to have his practice closed.

DO NOT GO SEE THIS DOCTOR!!!!! Worst doctor I have ever seen... told me he can only answer 2 of my…read morequestions of why I was there then sent in the wrong medication for something I didn't even go in for to see him then I hear from him 2 days later and he tells me he THINKS the medication he sent in is best for me when that medication has nothing to do with why I saw him!!!!! If you wanna waste time and money this is the so called doctor for you..... good luck everyone...

Dr.Doan takes time and patience with every one that comes into his clinic. He has been my doctor…read morefor many years and was my mother's doctor. I recommend him to my coworkers and my neighbors all the time. his nurse is amazing. He's always busy, but always has a caring smile.

My entire family has gone to Dr. Doan (my parents, myself, my husband, our 2 kids) for over 20 yrs…read more He manages to remember everyone's name, all our medical issues, and even all the meds we currently take. Dr. Doan's attention to detail makes me feel like I'm getting concierge medicine. I just hope this man NEVER retires.

I have been using the doctors at this location since it moved from the location at Burke by…read moreBayshore Hospital. That's a long time. My first doctor was Dr Murphy, then Dr Bortolotti, and now, Dr Jayswahl. They are all excellent, caring, and quite knowledgeable. I have never dealt with anyone, from the front desk, to every nurse, PA, as well as those at the Multi Service center across the street, who wasn't kind, helpful, pleasant, and professional. Yes! This is a five star operation from the front door on. I highly recommend UT Family Practice.

I LOVE my doctor that practices here, but I absolutely DESPISE the staff. They're completely…read moreclueless, they're not accommodating, they have no idea what's going on in the office and you can't get any of them to even crack a smile. You approach the desk it looks like a group of zombies. No one wakes up in the morning, wanting to go to the doctor's office, but having to engage with the staff here makes it that much more painful. They need to have some morning pep rallies, or do some customer service training ASAP.