A very dear friend who is a good customer of Westside Orthodontics recommended this place to me…read more He loves the place. And frankly, he's got a great smile. And he could afford to go just about anywhere he wanted. I had an initial evaluation. They recommend that I first see a dentist before they begin work on me. Everyone was very kind, efficient, and accomodating. They were all anxious to help. They never tried to push me into anything. I'll provide updates when I go back. But for my experience, the negative reviews on here don't resonate with mine. The exact opposite.

Westside Orthodontics has been a horrible experience for me. It started when I opted for braces and…read morethe tech who serviced me was new and didn't cure the glue on my attachments leading the wires and brackets to painfully and unexpectedly break off in my mouth leading to multiple lacerations. After that painful experience, I decided that I wanted Invisalign instead, which lead to a month long battle with management in which they finally agreed. After that, everything was fine, and I really enjoyed the freedom of the Invisalign. That was until I moved out of state and they held the second half of my aligners hostage! They required that I fly back to Cleveland, which I eventually did, only to have them charge me $500 for another round of aligners (my teeth had shifted, so the "hostage aligners" no longer fit). Fast forward to today, I'm flying to Cleveland after working my way through the $500 aligners, and I received a voicemail from the Manager, Kelly, who upon calling proceeded to gaslight me describing my my upcoming appointment in two days in the past tense and telling me a story created of whole cloth about how I agreed to be scanned for a retainer and that I can no longer receive any aligners because I moved out of state, which was news to me, because the whole purpose of my flying in was to be scanned for a final set of aligners because my teeth are only half aligned. I'll be sure to post an update on Thursday... Please see the photo below:

So welcoming the second I walked in! They walked me through everything, making sure to answer any…read morequestions I had. Definitely recommend this to anybody 10/10!

I strongly recommend Ballrick Orthodontics. Everyone in the office is very friendly and most of…read moreall extremely knowledgeable. Both doctors were highly recommended by my dentist and friends. At every visit you will receive quality care and time. Excellent job!!

I have visited here several times for extensive work. Very Clean, welcoming, state of the art…read morefacility. But the people are what make the visits awesome. Especially Elijah and the Practice Manager (danielle i believe). Go and get your teeth handled here!!!

Dont let Dr. Fida Ezzie touch your teeth! she drilled the wrong tooth and sent me home with a open…read morewound in my mouth! i go in the next day realizing I apart of my tooth is missing and she showed no care or sympathy! mind you I'm 6 months pregnant and she walks away as I'm crying. another dentist had to fix Dr.Fida's mistake!

I am not one to post reviews ever but my experience today has left me extremely frustrated and I…read morewill never set foot in this office again. I was due for a cleaning followed by a crown appointment. I was in for a consultation about a month ago which they did not even complete because they told me the hygienist was too busy. So I had X-rays, saw the Dr. and scheduled a cleaning and one crown for a chipped tooth. When I arrived, two workers at the front desk were talking to each other about how they were not even sure what sort of care I should be receiving for my cleaning. That there was nothing in the notes. They were talking openly about it - and I could hear everything - including using my name. They weren't even sure what they were going to do. A third worker approaches and begins talking about blood pressure and that they will take it three times, etc. Again, all within my ear shot and but never speaking directly to me about any of it. Having severe white coat syndrome (which I alerted them to at my consultation), I typically have issues with high BP until the cleaning gets underway. I warned them it would be high and that I monitor at home and with my Primary Dr. They continued to leave me alone in the room coming back only to repeat my BP (which continued to rise and rise with the anxiety) until they told me they would not treat me for anything. Not even the cleaning. My BP was high - I told them it would be elevated and that I monitor at home and with my Dr. When I returned home, it was within a normal range within 15 minutes. It felt off right from the start with them discussing my lack of a plan for care in front of me from behind the desk.

I was a patient of this dental office for close to 5 years now. I trusted this office with my…read moredental work & up until this summer, they had been pretty reliable. in the past the customer service was exceptional. I mean top tier. Some how things have changed. I've recently documented more of my interactions with the employees at the front desk. After failed attempts of trying to understand the billing situation & being patient with the staffing dynamics, I decided today was the last day I would receive their services. I've tried to be understanding & kind through the changes. But as a customer I've incurred more billing concerns than i had in all my years of having dental insurance. I don't think I deserved the rudeness I received today from Angela. Thanks to her poor customer service Aura dental has lost a patient and any recommendations to my co-workers to this office....

Dr Adenwalla is super smart. He did my daughters braces. It was such a great experience from start…read moreto finish!

What a great Invisalign experience! I don't usually write reviews, but I felt strongly enough to…read morewrite this one. From the minute I walked in, I felt like family. Dr Adenwalla immediately made me feel comfortable with his clear understanding of my case, familiarity with all the new advances in orthodontics, and easy-going personality. The staff is incredibly friendly and responsive. I traveled quite a bit to be under Dr Adenwalla's care, and so far my results have been great. I look forward to continuing with Dr Adenwalla and have already recommended him to my family members and friends!

Full disclosure: Placing review here as I was sent a survey by the Practice when I attempted to…read morecomplete I received a message stating that it was closed. I would not recommend a friends and family as that was the question on the survey. Last two visits I left feeling as if my teeth were unclean. The first visit I understand the covid restrictions were in place. The second time I called first to verify that there would be no restrictions on my cleaning or I would have just changed the appointment. I was assured there were none and that there was a new "young" hygienist ready to complete my service. I have to say my hackles raised a little at the Young comment as I would have preferred an older Tech to begin with if we're going to allow for choice as experience far exceeds youth. Especially in this case.... Dental hygienist could not, in my opinion, handle my sensitivity (no issue with the previous dental hygienist), and did not really attempt cleaning above my gum line where I have most of my issues, however did make product suggestions before I left. Their admin assist is excellent she listens she's funny and she does not BS around. I take issue with the dentist as I'm not sure if she's a little sensitive but any questions posed to her I received "tech support face" as if I should not be questioning her even though her hand is in my mouth and I'm paying for a service at her practice.

Rarely does one consider a visit to the Dentist a pleasant experience; however, Williams Family…read moreDental gets it right. If you're looking for friendly, professional staff who work with you to achieve the best level of dental care for you, then this is the place. The staff is incredibly pleasant and they remember you like family. They are gentle, don't make you feel bad if you have a history (or lack thereof even) of poor dental health, and they work hard with billing to reduce costs. The lobby is comfortable, they send out convenient text reminders, and they even send cards for you on your birthday! I love my dentist!!

I knew that my 11 year old needed orthodontic work done, so after a long discussion he wanted to…read moretry Invisalign. We had heard about this interactive walk-in available place and decided to give it a try. We did schedule an appointment, but did it the night before and got a time that worked for us. The staff there were very friendly and explained every thing they were doing to him. Our first appointment was a scan and meeting with Dr. White to go over the treatment phase. He was very personable and nice. Afterwards another staff member explained pricing and financing options. There was absolutely no pressure to sign up at that very instant, and that's what I think I love the most. They understand it is a big commitment, and sometimes families need to weight options. We went ahead and signed up that day, signed some papers and went on our way. They said it would take about 8 weeks to get his first treatment round in, but it only ended up taking about 4-5. He went in once everything was in and they fit him in his first set (along with some other stuff placed on. We are now being monitored ever week remotely and it is working out great. Very happy with this doctor and office.

I've always wanted to try Invisalign because I have never been happy with my teeth and when I was…read moreyounger I didn't have the opportunity to get braces. So finally I was able to start this journey in February! I am sooo very happy with all the progress; I have completed 10/16 months so far, just had an appointment and I'm already basically done!! Just minor tweaks now. Wearing the aligners for the full 22 hours is key. I really kept up with it along with all the check ins, so I do believe that helped speed the process up by a lot. Everyone is always so friendly and welcoming at the Rocky River location and Dr. White is awesome! Really, truly, thank you soo very much to everyone who has worked with me on this 'new' smile journey. I couldn't be happier with the results!

I'm very happy with the staff and the doctors there they are very friendly and very caring about…read morethere patients. I would recommend this place to everyone you may like it . They explain what there going to do if you need dental surgery done and what the cost will be and they will work out a plan where you can make payments. The office is clean.

I've been going here for years and have had a variety of experiences. There has been a lot of…read moreturnover, and in about 6 years I've had three different primary dentists. The front desk people have always been great, but sometimes you have to leave a message and just wait. Some of the hygienists and staff have been there the whole time and I love working with those people. My car wouldn't start this winter on one of those really cold days so I missed my cleaning appointment. Now I'm not able to make appointments ahead of time, so I haven't been able to get my teeth cleaned.