A very dear friend who is a good customer of Westside Orthodontics recommended this place to me…read more He loves the place. And frankly, he's got a great smile. And he could afford to go just about anywhere he wanted. I had an initial evaluation. They recommend that I first see a dentist before they begin work on me. Everyone was very kind, efficient, and accomodating. They were all anxious to help. They never tried to push me into anything. I'll provide updates when I go back. But for my experience, the negative reviews on here don't resonate with mine. The exact opposite.

My children have been patients of Westside Orthodontics for several years and until this week, they…read moreprovided great service. On Monday, I called to make an appointment for my daughter's permanent retainer which had broken off. After making the appointment, I received a call back informing me that if the retainer could not be repaired, there was replacement cost of $355 (which is a ridiculous charge given it is a tiny piece wire holding top front two teeth together and glue). Anyway, at the appointment, the tech informed me that the retainer could be fixed at a cost of $185. I was never informed that there would be a cost for repair. The original permanent retainer was installed in September 2024. It barely lasted a year and yet we were charged for repair. The tech also informed us that they rarely install the permanent retainers as they often break. Really? So basically a device is recommended (and was part of the original brace package) but is not guaranteed. Very disappointing experience and definitely has me questioning any future business with this practice that historically has done such great work.

As good as it gets. I was charged a reasonable fee for a fantastic smile…read more He has late hours for the working people. He took my insurance and had free coffee for me and juice for my children.

Our dentist told us to consult with an orthodontist for our 11 year old…read more * Ortho #1 looked at my daughter for 30 seconds and then told us she required about 8 years of specialty work that would cost us $10,000 and shoved us into a room to sign a loan on the spot * Ortho #2 made her cry by pushing and shoving on her mouth but didn't speak a word while he was doing it, quoted $8,500 then left the room. Then we found Dr. Ward. He was kind, gentle and soothed my daughter's fears. He invited me to ask any questions. After looking at her, he said that it would be a waste of money and cause her unnecessary work until her permanent teeth came in and showed why. He took time to answer all our questions and then said there was no charge since he didn't do anything. He's continued to be as good as that first visit. His rates for ortho work are MUCH more affordable. His staff is great. I recommend him to everyone.

Full disclosure: Placing review here as I was sent a survey by the Practice when I attempted to…read morecomplete I received a message stating that it was closed. I would not recommend a friends and family as that was the question on the survey. Last two visits I left feeling as if my teeth were unclean. The first visit I understand the covid restrictions were in place. The second time I called first to verify that there would be no restrictions on my cleaning or I would have just changed the appointment. I was assured there were none and that there was a new "young" hygienist ready to complete my service. I have to say my hackles raised a little at the Young comment as I would have preferred an older Tech to begin with if we're going to allow for choice as experience far exceeds youth. Especially in this case.... Dental hygienist could not, in my opinion, handle my sensitivity (no issue with the previous dental hygienist), and did not really attempt cleaning above my gum line where I have most of my issues, however did make product suggestions before I left. Their admin assist is excellent she listens she's funny and she does not BS around. I take issue with the dentist as I'm not sure if she's a little sensitive but any questions posed to her I received "tech support face" as if I should not be questioning her even though her hand is in my mouth and I'm paying for a service at her practice.

Rarely does one consider a visit to the Dentist a pleasant experience; however, Williams Family…read moreDental gets it right. If you're looking for friendly, professional staff who work with you to achieve the best level of dental care for you, then this is the place. The staff is incredibly pleasant and they remember you like family. They are gentle, don't make you feel bad if you have a history (or lack thereof even) of poor dental health, and they work hard with billing to reduce costs. The lobby is comfortable, they send out convenient text reminders, and they even send cards for you on your birthday! I love my dentist!!

Dr. Casey O'Conor has a great orthodontic practice in North Ridgeville. He is very attentive to…read moredetail and has many years of experience. I highly recommend him and his team for your treatment. My treatment was for Invisalign. Like me many adults who had braces as a teen didn't wear their retainer and the teeth have shifted. I couldn't be more pleased with the results!

I knew that my 11 year old needed orthodontic work done, so after a long discussion he wanted to…read moretry Invisalign. We had heard about this interactive walk-in available place and decided to give it a try. We did schedule an appointment, but did it the night before and got a time that worked for us. The staff there were very friendly and explained every thing they were doing to him. Our first appointment was a scan and meeting with Dr. White to go over the treatment phase. He was very personable and nice. Afterwards another staff member explained pricing and financing options. There was absolutely no pressure to sign up at that very instant, and that's what I think I love the most. They understand it is a big commitment, and sometimes families need to weight options. We went ahead and signed up that day, signed some papers and went on our way. They said it would take about 8 weeks to get his first treatment round in, but it only ended up taking about 4-5. He went in once everything was in and they fit him in his first set (along with some other stuff placed on. We are now being monitored ever week remotely and it is working out great. Very happy with this doctor and office.

I've always wanted to try Invisalign because I have never been happy with my teeth and when I was…read moreyounger I didn't have the opportunity to get braces. So finally I was able to start this journey in February! I am sooo very happy with all the progress; I have completed 10/16 months so far, just had an appointment and I'm already basically done!! Just minor tweaks now. Wearing the aligners for the full 22 hours is key. I really kept up with it along with all the check ins, so I do believe that helped speed the process up by a lot. Everyone is always so friendly and welcoming at the Rocky River location and Dr. White is awesome! Really, truly, thank you soo very much to everyone who has worked with me on this 'new' smile journey. I couldn't be happier with the results!

My 6 yr old had a difficult time with sealants. He was gagging and couldn't complete the…read moreappointment without tears. Dr. Crowell was visibly irritated and frustrated with my son. I did not like her demeanor and I chose not to go back based on how she treated my son.

Have to repost since yelp took down my first review.... My…read moredaughter went here for years with no incident for routine cleanings. I generally give medical offices the benefit of the doubt, but this year we were handled very unprofessionally at every appointment we attended. The practice itself is very nice and clean. The staff is generally friendly. At a routine appointment I was alerted that they had found an extra tooth on my daughter's routine x-ray. I trusted their recommendation as to next steps; see the resident orthodontist for a consult. We scheduled the consult for the following week. The only thing I needed from any doctor at this practice, was an opinion of whether the extra tooth needed to be surgically removed. Remember this. At the orthodontist visit, they initially did not seem to review her records or know why she was there and immediately started talking about braces (even the receptionist said the phrase "First Braces Appointment" we checked in over the phone). Sometimes days are busy and our consult was a little out of norm for what the orthodontist generally sees, so I didn't think much of it. But the tech nor doctor knew about the extra tooth until I put the brakes on the braces talk and specifically brought it up. They pulled up the radiograph and essentially said "we'll have to schedule a panoramic which is great because she'll need that for braces too"... and immediately went super hard into selling braces and performing an oral exam on my daughter to show me all the spots braces will fix. Braces are on my horizon, but they were not my concern for that appointment. After the non-assessment, the tech made it a point to tell me that my "insurance is great" and "where does your husband work?" not realizing that it is my own insurance from my engineering job. I brushed it off and they told me that my insurance would probably pay for the panoramics and a good chunk of the braces my daughter seemed to so urgently need. I was then ushered to the receptionists where I scheduled our panoramic radiographs. I was sent home with a flyer saying that we were enrolled in the "First step towards braces!$!$!" Still, we came back the next week for the panoramic. I called from the parking lot to check in and they asked what we were there for (after not initially seeing my daughter's name on the schedule). I responded "[Daughter's name] is here for imaging" (because they specifically told me Thursdays are for imaging...their own words). The receptionist said "Ma'am, you know this is a dental office right?" Anyways, of course the images couldn't be assessed remotely (I just needed a professional opinion on whether the extra tooth needed to be surgically removed)...I'd need to schedule another orthodontist consult for that! At this point I put the breaks on everything. I had now taken time out of my work schedule 3 weeks in a row to take my daughter to their practice. Nothing was ever communicated clearly. No one answered why we needed another in-person orthodontist consult. Today I received a $215 bill for those x-rays. Guess my "husband's insurance" isn't so good after all. I don't recommend this practice anymore. It's family friendly, but they don't seem to respect client time at all, considering the fact that I am still left answer-less after they've seemingly squeezed enough money out of my dental insurance.

I have visited here several times for extensive work. Very Clean, welcoming, state of the art…read morefacility. But the people are what make the visits awesome. Especially Elijah and the Practice Manager (danielle i believe). Go and get your teeth handled here!!!

Dont let Dr. Fida Ezzie touch your teeth! she drilled the wrong tooth and sent me home with a open…read morewound in my mouth! i go in the next day realizing I apart of my tooth is missing and she showed no care or sympathy! mind you I'm 6 months pregnant and she walks away as I'm crying. another dentist had to fix Dr.Fida's mistake!

I am not one to post reviews ever but my experience today has left me extremely frustrated and I…read morewill never set foot in this office again. I was due for a cleaning followed by a crown appointment. I was in for a consultation about a month ago which they did not even complete because they told me the hygienist was too busy. So I had X-rays, saw the Dr. and scheduled a cleaning and one crown for a chipped tooth. When I arrived, two workers at the front desk were talking to each other about how they were not even sure what sort of care I should be receiving for my cleaning. That there was nothing in the notes. They were talking openly about it - and I could hear everything - including using my name. They weren't even sure what they were going to do. A third worker approaches and begins talking about blood pressure and that they will take it three times, etc. Again, all within my ear shot and but never speaking directly to me about any of it. Having severe white coat syndrome (which I alerted them to at my consultation), I typically have issues with high BP until the cleaning gets underway. I warned them it would be high and that I monitor at home and with my Primary Dr. They continued to leave me alone in the room coming back only to repeat my BP (which continued to rise and rise with the anxiety) until they told me they would not treat me for anything. Not even the cleaning. My BP was high - I told them it would be elevated and that I monitor at home and with my Dr. When I returned home, it was within a normal range within 15 minutes. It felt off right from the start with them discussing my lack of a plan for care in front of me from behind the desk.

I was a patient of this dental office for close to 5 years now. I trusted this office with my…read moredental work & up until this summer, they had been pretty reliable. in the past the customer service was exceptional. I mean top tier. Some how things have changed. I've recently documented more of my interactions with the employees at the front desk. After failed attempts of trying to understand the billing situation & being patient with the staffing dynamics, I decided today was the last day I would receive their services. I've tried to be understanding & kind through the changes. But as a customer I've incurred more billing concerns than i had in all my years of having dental insurance. I don't think I deserved the rudeness I received today from Angela. Thanks to her poor customer service Aura dental has lost a patient and any recommendations to my co-workers to this office....