Made an appointment at 2, didn't get our car work on until 2:30. $139 later, the chip on our windshield is more noticeable. Feeling like we wasted time and money read more

I needed a windshield replacement after driving through a hail of gravel on the I82/Volpentest bridge, cracked and dinged my windshield in about ten places. My mechanic recommended Genuine Autoglass for the job. Right on time, John came to my house and completed the installation in less than an hour. John was polite, kind, and did a fantastic job on my windshield. In addition to getting a new, non-cracked windshield, the replacement took care of problems I'd had from a previous, less competently replaced windshield. Highly recommend! read more

The folks at Genuine Auto Glass in Pasco, WA, were so nice to work with!!! Professional and thoughtful customer service, thorough investigation into the proper glass for my hard-to-fit vehicle, and on-time service makes them an A+ in my book!! The ladies in the office were especially pleasant. I will continue to use them for any auto glass work I need in the future!!! read more

Fast, reliable coupled with excellent customer service. High quality glass delivered at a reasonable price and they handle the insurance paperwork! read more

Service was great from beginning to end. Wesley was great. He explained everything perfectly, including the life time guarantee! He was very knowledgeable. The whole process was easy and stress free! They dealt with my insurance company and came directly to my home to replace the windshield. Highly recommended, great experience. Thank you! read more

Dealer used then to replace my front windshield. They damaged the hood on my vehicle during installation then sent my car to a shady place to fix. read more

I loved that they come out to your home our place of work to replace a windshield and don't charge you extra!! And they are less than other places as well!! ;-) read more

Super friendly, very knowledgeable and professional. Had a windshield replaced several months ago. Got a rock chip last week, they repaired for free as part of their warranty. Will do free rock chip repair for the life of the car. read more

Genuine Auto Glass - Auto Glass Services Near Me - Pasco, Washington

Don't know if they do a good job or not. Place 3 separate calls to them trying to get an appointment to have the windshield on my car replaced and was told they would call me back each time. Never received a call back from them. read more

Got a crack in my windshield requiring a full replacement and my dealership recommended this place for the repair. Part arrived late due to weather, but they were still able to complete the work on-time! Worked with my schedule and stayed a bit past closing time because I couldn't make it there any earlier to drop off and then pick up my car. Couldn't be more satisfied with the service and work. read more

Great service great work and even came to my home to replace the windshield. Good prices it's nice that the prices are low enough you don't have to mess with your insurance co. read more

I took my 2006 Silverado in to get the Quarter glass replaced for the wing window on my ext cab. They ordered a brand new factory glass replacement. After it was installed I noticed a scratch, fading in the plastic handle to open and close the window, and adhesive that gummed up in the glass. It was flawed for a brand new factory replacement. They took pictures sent them to GM. And ordered another new one and replaced that one. They also gave me a ride home and back into Richland both times. All in all they stand behind there work, back there parts, and take care of there customers. They were recommended by A very reputable body shop in Kennewick and I would recommend them to anyone. read more

Genuine Auto Glass was recommended by the service writer at my dealership when a local landscaping company threw a rock and broke the windshield on my new Camaro. The technician came to my house and performed the repair in my garage. The technician's name is Wesley and he was very professional, very knowledgeable, very friendly, very careful both inside and outside the car . He did a great job and didn't even mind that I looked over his shoulder the whole time. I'd highly recommend Genuine Auto Glass! read more

From start to finish....A+ service! I googled "windshield repair" and found them to be in the most convenient location for me. The staff was courteous and helpful over the phone and offered a same-day appointment. The customer service was equally as good once I arrived. They filled the chip in my windshield, billed my insurance, washed my windows and vacuumed in 14 minutes. It was quick, easy and painless! read more