Oscar and crew did an amazing job filling in my chip. Very professional and excellent service!read more

I was very happy with the service I received today. I would recommend this business for the quality…read moreand friendly service and fair price.

Shoutout to Safelite Auto Glass on West Clearwater Ave for replacing the windshield on my 2014…read moreToyota Tundra truck this morning. My truck's new glasses are PERFECT and she looks so good!!! And my technician Abderrahmane (hey, don't come at me, that's how it was spelled in the company texts!!!) even repaired my head liner which was falling down!!!! I would highly recommend them!!! But a few tips before you go: 1. MAKE AN APPOINTMENT IN ADVANCE. They are very busy and the place runs like a Swiss clock. 2. BE ON TIME FOR YOUR APPOINTMENT!!! Again, they run a tight ship. They would like you to show up within 15 minutes of your appointment time. If you don't, you might not be seen. 3. If you want to wait, you can. The place has plenty of seating AND customer wifi available. I put in an earbud and watched a movie during my wait. They also have coffee, water, and cokes available to customers. They were prompt, professional, and courteous to everyone who came through the doors. I'll definitely make sure to use them in the future if necessary.

Angel with Safelite Mobile in Kennewick was fantastic! Thank…read moreyou for the great service and for squeezing me in after I had an accident in the Tri-Cities while visiting from Spokane. I really appreciated the quick help and professionalism!

Jessica D. responded to my review stating that Lou has reached out to me. He hasn't- no one…read morehas....still waiting to hear from Lou or from Heidi. I just don't want this to happen to any other future innocent customer who entrusts their vehicle with Gerber Collision in Kennewick. I would appreciate a follow up from someone.

Terrible customer service! This place shows absolutely ZERO urgency to do their job and get your…read morecar fixed! I took my car in for a very minor fender bender, honestly, I probably could have gone without taking it in to get fixed at all, which at this point, I wish I wouldn't have!! They have had my car for over 2 weeks now, they never call me to give an update, I always have to call and the estimated date of completion just keeps on getting pushed out farther and farther. Absolutely UNACCEPTABLE!! I will most certainly NEVER be taking any of my cars here again!

"Ummm, did you forget to install my windshield??" I thought this when they brought out my car…read more Seriously, I think they installed a 1080P HDTV on my car. The world was soooooo much clearer! It was like I was watching Avatar in 3D as I was driving. I kept trying to grab at streetlights, rain drops falling, and cars cutting me off. I mean, after having three large and major cracks on my windshield for the last couple of years, I just wasn't used to having unimpeded viewing from the driver's seat. Seriously when you go from a wacked cracked windscreen, to a new one---the world opens to you. If you are living with a cracked windshield, I tell ya----just take it back in to get replaced. You won't regret it. One of the main reasons this was a great investment: Novus. Now I had heard about the business while listening to NPR (they are one of their contributors, so they get some airtime on there)---kudos to a business which contributes to public radio! The service was also top notch, and everyone was super friendly here. When I first came in, it was somewhat after our big snow of the season (I didn't want my windshield to explode and snowmen to start appearing on my dash). I called in for an appointment and they said they would be able to have me in the next day (they can get their glass in overnight). Their office was nice (I liked the TV behind the counter which had a fireplace playing---it made me a little warm). My windshield was installed in about 3-4 hours. When they presented it to me, I thought it was perfect. But they did say there was a scratch on the glass. They tried buffing it out, but they weren't able to remove it. So, without me saying anything, they said they would replace it. (honestly, the scratch was pretty minimal, but I think it's a sign of their integrity to bring it up) Two weeks later I had the windshield replaced, and I was ready to go. If you need a new windshield, this is the only place to go!

Beware do not take your vehicle there they fixed a rock chip on my brand new truck dented my hood I…read morenoticed it when I got home brought it back to show it to them and they basically told me to go pound sand they're not going to cover it because I couldn't prove that they did it. Called my insurance company and let them know how the people they send their way for business get treated.

Was able to get my SUV into pretty quickly to get the Windshield replaced. They were friendly and…read morehad great communication on how long the job would take and when to pick it up. I recommend Patriot Glass.

We have done business mess with Patriot Auto Glass on three occasions. They have replaced…read morewindshields on three different vehicles of ours. Excellent! Very professional, quick and great work. Very quick and priced fairly. We highly recommend.

Horacio did SUCH a good job replacing my windshield. He gave me a very fair price and his work was…read moreexcellent!!! He was also able to take a look at my boyfriend's car that had a few chips and was able to fill them which was awesome!!!! I could not recommend someone more! Professional, on time and very reasonably priced!! I will be using him again for any windshield needs

Horacio did a great job. my windshield looked really good. he was at my home 45 minutes after…read moreaccepted his bid. price was reasonable!

I arrived around noon real excited I just bought my first car and was inquiring about tint. I was…read moregreeted by one of their 3 technicians who gave me all the specks on the 3 different films they carry, i decided to go with nano ceramic. It was the priciest of the 3, but i was sold at UV rejection and absorption. They did not disappoint!!! Amazing product SAME DAY SERVICE, and they had an awesome waiting area with free goodies and beverages for customers!! Glad i went with them kept my business local and very happy with my new car!!

Best Tint job Ever !!! 87 degrees out today left my ice coffee in the car. Grocery shopped at Winco…read moremy biweekly haul about an hour my ice is still in my coffee!!!!! Nano Ceramic well worth the price!!!! The cab was fresh turned my AC on and it was cold in less than a minute!!!

Should be called $3600.00 automotive because that's what I paid to replace an (allegedly)cracked…read moreexhaust manifold. (Was never shown the damaged part). They never secured the passenger side turbo charge pipe and it's all tore up like the tech had some anger issues with it. I parked the truck thinking I had other issues and just now got to poking around and found it. If there was less than one star I'd give them zero.

I came in because my check engine light was on. I wanted them to check the reason for the light,…read morewhich is a quick 5 minute deal that I've gotten done for free at multiple other mechanics, including in tri-cities in the past. I was expecting to just pay for the mechanic work they'd do on it after. I learned it's good to confirm prices with mechanics beforehand because not all are transparent about their prices. I was not told at any point during the process from the time I called to make the appointment & thru the entire appointment that they were doing more of an extensive diagnostic check of multiple pages they printed out for me that was $250. I was not told about the fee until after they were done with my car. I told them I was not expecting this because I didn't ask for it & they didn't show any care or seem apologetic about it. Poor customer service & unethical business practices. I've been here multiple times, but will not be coming back. A $250 charge is a lot of money to not inform your customer of until after the fact. While the more extensive check was good, I did not need it nor did I ask for it. I would've gone somewhere else if I had known about the hefty charge.