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    Hyatt House Richmond / Short Pump - Meeting Room

    Hyatt House Richmond / Short Pump

    (84 reviews)

    $$

    This place is an absolute mess. I attempted to dine here today to redeem some Hyatt points and…read moretheir staff were absolutely clueless on how their own systems worked. The "engineer" they called to get their machine working had no luck either. It took a great deal of explaining for them to even understand I wanted to redeem points instead of buying more points. Unacceptable, I expect far better from Hyatt. Overall: 1.0 star ---- Pros: - Plenty of parking since this is a mall location. - Nice interior design. Cons: - Incredibly ignorant and poor customer service. - Somehow they found a way to turn a customer perk into an infuriating experience.

    I am currently staying here and wish I wasn't..... my past stay, fabulous, staff was great,…read moreeverything was clean, comfortable stay. I travel to the area quite a bit for work. So decided to stay again.... There is construction going on, which I'm typically fine with, I get common areas can be messy, however there was no notification before my arrival of this. I pick hotels typically based on the fitness area offered, it's closed due to the construction, no prior notice. Water was set to be turned off for a day, no notice until I checked in, which is now running an hour behind. This has caused me to have to cancel my evening plans. When I called the front desk to ask when it would be back on there was no apology or anything, he told me I could check out if I wanted. I followed up with so where should I stay if I do that? He had no answer....Overall, it has been handled terribly and no consideration from the front desk at all.

    Gentlenest - propertymgmt - Updated May 2026

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