I stopped by on the way home from the library. I had some questions the receptionist couldn't…read moreanswer. She told me the office manager could help me but was out to lunch. I left my full name & phone#, the receptionist said the manager would call me. No call yesterday or today. That's rude & tells me this is not a business that i would trust with my teeth.

First of all, I was a loyal client of Silverbell dental for 17 years. During a cleaning, my gums…read morewere nicked. A couple days later, after my jaw had swollen and I could feel some blockage when swallowing,I went to first urgent care which sent me to the er. Cat scan. It was an infection of the soft tissue. The charges came to over 1.5k. I contacted silverbell and asked them to participate. Accidents happen but one needs to be accountable. while they did pay, they fired me as a client. I guess loyalty is only going one way. As long as nothing happens, you will be ok. If something does, they won't like to be held accountable

Wow, I waited an hour to just be brought back and wait more. Then, I had to argue with the dentist…read moreand his assistant about imaging. He barely even looked in my mouth. The dental hygienist did not even polish my teeth. Apart from the lovely front desk lady, the dentist Kun and the rest of the staff were very rude without bedside manners. I would never come back here. Never.

Dr Kim was hurried and vague not taking his time to properly explain what he needed to do. But most…read moredisturbing was his heavy handed way he did the measuring of the gum pockets. He caused me too much pain and never once did he express his concern for my discomfort or pain. I will not be going back.

Stop Searching. Call Advanced Family Dentistry Today…read more If you have been searching for a dentist, stop. Make an appointment with Advanced Family Dentistry (AFD). A dental appointment should feel like visiting trusted friends after a long week--not something you dread. That has been my experience at AFD. A dentist is one of the most important professionals you will ever have. If you cannot honestly say, "I love my dentist," schedule an initial appointment at AFD and compare the experience for yourself. In my opinion, the culture of any practice starts at the top. If the owner is not a licensed, practicing dentist, or if your dentist does not inspire confidence and put you at ease, keep looking. Payam K. Asadi, DMD creates a calm, relaxed atmosphere while maintaining exceptionally high professional standards. He appears to hire highly qualified employees, genuinely listens to their input, and has built a practice where the staff consistently appear happy, engaged, and proud of where they work. It is an office where patients are treated with warmth and respect. On my first visit, another patient noticed I was new and said, "You'll like it here. Never stop coming, even if you think there's a better dentist. There isn't." It was unsolicited advice from someone with nothing to gain, and after becoming a patient, I understand exactly what he meant. I had a complicated upper front tooth problem that multiple dentists either declined to treat or could not confidently address. Within minutes, Dr. Asadi presented two well-reasoned treatment options. Rather than automatically recommending implants, he explained why implants adjacent to compromised teeth might not be the wisest long-term investment given my age and my goal of maximizing the usefulness of my dental care over the next 35 years. I appreciated that he focused on what was best for me rather than the most expensive procedure. Dental assistant Vicente deserves special recognition. He is the first male dental assistant I have worked with, and I found the experience refreshingly comfortable. The conversation felt natural, professional, and relaxed, making the appointment noticeably less stressful. I appreciate seeing greater diversity within the dental profession and believe patients benefit from having talented professionals of every background. Another aspect I value is that AFD treats patients like responsible adults. The office has always been respectful and professional in its interactions, creating an atmosphere built on mutual trust rather than rigid bureaucracy. If you are looking for a dental practice where you will actually look forward to your appointments, where professionalism is combined with genuine kindness, and where you feel confident your care is the priority, I recommend calling Advanced Family Dentistry at (520) 293-9277. They look forward to welcoming new patients. (28 July 2028).

The one-star rating does not reflect my experience with the staff. I was very happy with the front…read moredesk and appreciated their patience with me regarding my new-patient documentation. Natalie, the dental hygienist, also did an excellent job with my cleaning. My concern is with the treatment recommendations I received during my August appointment. During my first examination, some of the dentist's findings were identified to me as cavities, and fillings were recommended. I was also advised that I needed two crowns on my front teeth. Something about the amount of recommended treatment did not feel right to me, so before proceeding, I decided to seek an independent professional second opinion from another dentist in Tucson. I am 73 years old and wear both upper and lower partial dentures. During my first visit, the recommendation for two crowns was discussed with me several times. However, at no point during those discussions do I recall the dentist mentioning that the crowns could potentially create fitting issues with my existing partials. During my second opinion, the dentist explained to me that the proposed crowns could interfere with the available space for my lower partial and potentially affect the fit of my partials. Another issue particularly concerned me after receiving the second opinion. An area that may have appeared to be a cavity was specifically pointed out by the second dentist as worn enamel associated with the clasp of my partial. During my first examination, I do not recall the term "worn enamel" being mentioned or any discussion about wear caused by the partial clasp. I only learned about the worn enamel and its apparent cause when the second dentist examined the area and explained it to me. I was also concerned by how quickly the financial side of the proposed treatment moved. Before I left the first office, a treatment estimate had already been prepared for me without my asking for one, and I declined to sign it. Based on what was explained to me at the time, I understood that my responsibility could have been approximately $1,100 to $2,000, depending upon how much of the proposed crowns and other treatment my insurance would cover. As a new patient, the process felt very fast to me. It had only been approximately six months since my previous dental visit, which was another reason I decided it would be wise to have the recommendations independently evaluated before agreeing to significant dental work. I am very glad I did. According to the second dentist's evaluation, the two crowns were not necessary, and I was advised that some of the proposed fillings were not needed. The treatment I am actually receiving has an overall cost of $586, including the amount covered by insurance. For me, the difference was significant--not only financially, but because the second evaluation also addressed the potential fitting issues involving my existing partials. What continues to concern me is the difference between the two evaluations. The two crowns had been discussed with me several times during my first visit, yet I do not recall any discussion about their potential effect on my partials. Likewise, I do not recall worn enamel or wear associated with the partial clasp being discussed with me. Both of those issues were brought to my attention during the second opinion. For most of my life, I tended to accept a dentist's recommendations without questioning them. This experience changed that for me. My recommendation to others is simple: when significant or expensive dental work is proposed--particularly crowns, extensive fillings, or treatment that could affect existing dental appliances--consider obtaining an independent second opinion before proceeding. As much as I liked and appreciated the staff, because of my overall experience and the concerns I was left with regarding the recommended treatment, I decided to leave this office and continue my dental care with another practice. After considering the amount of dental work originally proposed, how quickly the treatment estimate was presented to me, and what I subsequently learned from an independent second opinion, I was left feeling as though I was being upsold. That is my personal impression of the experience, and ultimately why I felt more comfortable continuing my dental care elsewhere.

We were unhappy with our previous dental office so we decided to give iSmile a try. Dr. Spillers,…read moreTrish and the rest of the staff are awesome! I have some back and joint issues as well as anxiety about dental work but the staff was very caring and made sure I was comfortable. They did a great job with my husband and kids too!

I do not recommend, they are rude and unhelpful. They just want to prescribe pain medication and…read morenot actually their patients. They won't even help you look up your insurance information when they have all the tools to do so. The reason I know this because I called my dental insurance company and they verified the receptionist or whoever works there can call or look it up in the system. They would rather you pay. And when you call to speak with the office manager Jodie she cuts you off and hangs up on you.

Dr. Santiago & Chelsea are the best so is the front desk. It's super clean & welcoming. They take…read moregood care of you! & quick.

They tricked me. I wanted an appointment with the Periodontist and they made the appt. Well on…read moreconfirming my appt when i called them the receptioist said, " oh no your not seeing Dr. Poidmore the Periodontist your seeing Dr Ung the regular dentist. I said i had made the appt to see the Periodontist. She well thats our policy you see the regular dentist first and IF he determines that you should see the Periodontist then you will. I canceled the appt. I didnt like the manipulation.

The staff here is very professional. The dentist is very knowledgeable and good. I Definitely…read morerecommend this location for you. I keep coming back.

I want to thank Melissa and Elisa practice manager at the Gentle Dental on Irvington for going…read moreabove and beyond helping me with an insurance problem I was having. They were awesome. Melissa was impeccable in her handling of my problem. They were both knowledgeable and professional. The entire staff is also friendly and professional.

I've had many appointments over many years here and the experiences from Dr Osman, Irena and…read moreSolange have been stellar. Five or six crowns have been done first rate, and I'm lucky to have them for my continued work.

If you like poor communication, billing confusion, and having to fight for your own treatment plan,…read morethis may be the place for you. I had to fight for agreed treatment, dealt with poor communication, and was later faced with charges I was not expecting despite doing my part upfront. Instead of solutions, it felt like responsibility for internal issues was pushed onto the patient. Get everything in writing before they touch a tooth.

WOW! I cannot say enough good things about my experience…read morewith Pueblo Dental Center on N. Silverbell Rd in Tucson, AZ. I broke a tooth, called for an appointment and they were able to see me the SAME DAY! I arrived and spent less than 5 minutes in the waiting room. Exam, X-ray and consultation all completed in less than an hour. Then scheduled the repair work to be done the very next day. Arrived the following day, no waiting in the waiting room. The filling was done without ANY pain, in and out in 45 minutes. I am 67 years old. This was probably THE BEST and easiest dental experience I have ever had. Dr. Julia Drabs and her assistant Luz were amazing! The staff, Michelle and Tifany, so helpful and friendly. EVERYONE was upbeat cheerful, thorough and professional. I would highly recommended choosing Dr. Julia and her staff!

Pueblo Dental on Silverbell has a great staff although I question the dentist, Julia Drabbs, for…read moreher lack of professionalism and her dnst/ patient relationship. 2nd visit with PD. Had toothache, so, X-ray, picking, poking at teeth diagnosis; needed a root canal and a crown. Instead of handling it themselves I was sent to a specialist who then took x-rays, picked and poked, diagnosis; tooth is fine! Even took special "around the head" x-ray. Ttl visit cost around $450 Sent Pueblo a copy of invoice and even spoke with office mgr about misdiagnoses and/or reimbursement or some sort of compensation. I'm easy. She told me something could be done and would take care of it at the follow up app. But, No go! Julia Drabbs, dnst, had nothing to say. Remained hidden, had office mgr state that " I could no longer trust her" and gave me a general release form. No comment, kept repeating statement like a robot. No apologies ,no reimbursement, no contact. What a drama queen(s)... Thus the 1 star. TM