I was super nervous taking my 2 babies in at the same time by myself but we had a great experience!…read morePlace was nice and clean! Dr. Adam and staff were excellent with my two little ones. They were both seen at the same time in the same room! Happy we found this place!

not accurate to insurance prices when processed payments..then the patient will have to re evaluate…read morewith their own insurance after being billed. Beware dentist holds your child down while screaming in fear as fillings are placed or even for an examination. Also Dental Assistants will speak Spanish to each other in front of patients and in "lab room" gossip is no good unless you hear and understand their language then you will definitely be shocked. Being bilingual is huge here and they seem to exclude others who are not bilingual patients or other workers. A drama place behind patients and in front of patients... Remember who is paying the Dentists home mortgage and car luxury... and referring patients to a horrible Ortho as Freytag will slowly catch up for these two are wonderful "friends" =money more kids =more money and they don't use a good cleaning on kids it's all done fast using only hydrogen peroxide and water lol for kids cleaning ofc this dentist loves future fillings ... dentist buys them for 10.99 filling then has dental insurance covers the rest as a doctor and then over charges the patient like 300.00 for "time placing" and makes 300.00 on top of his out of pocket 10.00 expanse lol this place is honestly ghetto.

The dentist is very condescending and rude…read more When I set up the first appointment, I asked if we could schedule the time to treat her preexisting small cavity with SDF after the initial consultation. They stated that the first appointment was for 1 hour so there should be plenty of time and it was the last appointment before the lunch break. It was $125 for the dentist to look at her tooth which I already knew was a small cavity as we were just switching from a previous dentist because I thought it would be better to use a "pediatric dentist". They seemed pissed that I did not want x rays (which she clearly didn't need). After looking at her tooth, I asked if they had time to do the SDF treatment (which takes 10-15 minutes max once her mouth is open). The dentist said "we don't have time in our schedule". I said "Okay, it's just a long drive for us." He rudely said "Well. Wish we were closer to your house but... we're not." Next day we went back for the SDF treatment, I asked for him to apply the fluoride varnish on a tooth that had the start of a cavity. He said, "I looked at her teeth yesterday, there is no cavity there." I said, "okay, do you mind taking a look?" He said "Do you think it changed in a day?" Her previous dentist had already mentioned there was the start of a cavity on that tooth and you can clearly see the dark spots from the plaque. He is just arrogant and rude. He did the SDF treatment, did not apply fluoride to the tooth I asked, and dropped the SDF on her face so now there is a 3 inch mark on her cheek that will take 2-3 weeks to come off. There also is no play area for toddlers while they wait, only screens everywhere... I do not know how this guy has such good reviews but he must have paid a lot of money for them because they can't be real.

Very pleased with our first visit!! My daughter gets nervous with new people but this office was…read morevery calm and patient with her. They took great care of her teeth and was clear on communication with her needs. I appreciated the service we received and will make this our regular dentist office for my children.

My daughter loathes the dentist and this is the one establishment that puts my daughter's mind at…read moreease. The hygienist Leondra was not only gentle while cleaning but thorough. She is the best and deserves a day off with double pay or be considered a trainer! Kudos to Leondra

My kids have gone here since they were babies. I love the staff. They're helpful, pleasant, and…read morealways greet you with a smile. Dentists and assistants are kind and welcoming, making for a great visit each time. I highly recommend.

This was our first time at Southwest kids dentistry My 10 yr…read moreold daughter loved her experience there . Staff and Dr. Hollen were very kind .. Josie B

I came to this office after being referred by our local dental office. The staff was very friendly,…read moreprofessional, and took excellent care of my little one. They kept me updated throughout the entire procedure, which made me feel reassured that everything was being handled well.

Dr.Nicole is great, she was gentle and sweet with my baby. Everyone I interacted with in the office…read morewas nice and welcoming. Thanks again.

TOOTH TOWN SAHUARITA…read more I've been to used car dealerships that feel WAY LESS slimy and sketchy than this place. Every time we come here it's always conflicting information between dentists. We came in for one exam and told one thing then 2 weeks later we get told a completely different and worse quote. Then when we call out the dentist on specifics about his treatment plan he has a hard time justifying it. DO YOURSELF A FAVOR AND KEEP YOUR CHILDREN AWAY FROM THIS PLACE.

Have taken my child here for a few years, she is now 4 years old. Dr. Priya historically has been…read morekind and helpful. The issue came to when I sent my child in with my husband, and stayed at work. My daughter saw a different dentist (not sure name). They told him she needed extensive treatment, her cavities were substantially worse and the SDF didn't work. She needed 6 crowns and full IV sedation for 1 and 1/2 hours. Anesthesiologist is 3rd party, doesn't bill insurance, $1000 cash only (this seems shady). I said I wasn't comfortable sedating her for that long and it was brushed off to call the Anesthesiologist if you have questions. I asked to speak with the dentist about alternatives, and the front desk said she would see what she could do, only to tell me the dentist will not consider any alternatives, this is the only treatment plan. (Dentist wouldn't talk to me directly). Went to get a second option, SDF worked well on top teeth, no progression, and the bottom can get Halls Crowns (non-surgical) just like I asked for. Consider listening to parents and offer alternative treatment plans. (She was an excellent candidate for Halls Crowns, unlike what I was told from here).

The staff are very friendly and were kind to my one year old. They made his experience as enjoyable…read moreas possible and gave him a bouncy ball at the end of his appointment! They have great attention to detail to his teeth health and let us stay with him through the whole dentist visit.

Both of my children have been going to Tucson Smiles since it opened. Much to my amazement, they…read moreactually look forward to their visits. The dentists and staff are kind and helpful, the office is adorable, and the experiences we've had throughout the years have been positive. I wish they'd see adults!

We came from a very good dentist at our old home in Texas. One that not only allowed parents in the…read moreroom actually encouraged parents to come back and had comfortable seating for them. Tucson Smiles does allow parents in the back but they act like it is a huge inconvenience and stuck me in a very uncomfortable chair in a tight space behind an xray arm. They gave me a sheet that stated I wasn't to talk to anyone during the visit or be on my phone.. Both dentist were very nice to my kids. They truly seemed to care about their patients and did not want them to be afraid but on several occasions kids could be heard crying from the waiting room. I'd been with our previous dentist for a decade and only hear crying once and it was from a kid that was upset about getting in the chair. That isn't very reassuring when you tell me you prefer if my child goes back for their procedures alone. I had been told before we left our previous dentist that my child had a dark spot on a baby tooth but didn't recommend fixing because it wasn't yet a cavity and was due to fall out in the next year. Tucson smiles recommended filling the area anyway just in case. When I explained I'd rather just wait for areas that were not yet through the top layer for teeth that were already wiggly she got annoyed and wouldn't make eye contact. They do have TV's in the room but they keep the volume on mute which means the kids still have the drill sound. Seems like that would be an advantage to having the sound on. Maybe provide headphones?

Love this office staff is super cool and very careful and caring highly recommend also there is a…read morelady there that owns a card shop with her husband she washed out my eye

We are new patients to this practice, although we are certainly not new to the orthodontic process…read more We previously received orthodontic care from another provider in Tucson, so we have something to compare this experience to. My biggest disappointment with this practice has been the lack of communication and customer service. There is absolutely no communication regarding upcoming appointments--no confirmation texts, phone calls, or emails. On one occasion, we arrived at the appointment time we believed we had scheduled, only to be told that our actual appointment was scheduled for a later time. A simple courtesy reminder or confirmation would have prevented this confusion and inconvenience. The orthodontic services themselves have been average--nothing particularly exceptional or above and beyond what we have experienced elsewhere. I understand that this practice may have a large patient volume, but it often feels as though everything is left entirely up to the patient or parent to keep track of. This is especially disappointing considering that many of the patients are minors who are in school, meaning parents or guardians are ultimately responsible for making sure they get to their appointments on time. In my opinion, basic courtesy communication--such as a reminder text, call, or email--should be the minimum standard of customer service, particularly in a practice where appointments are so important. Overall, we have been disappointed with the level of communication and service. Orthodontic treatment is a significant commitment, and patients and parents should feel that the practice values their time and makes an effort to communicate with them. Unfortunately, that has not been our experience so far.