I sent this to you on Sunday May 31st and haven't gotten a response. I was hoping to resolve this…read moreprivately but since you're irresponsive, I don't have a choice.
Dear Grooming Team,
I am writing regarding my dog, Churro, who was groomed at your salon on May 30, 2026.
Unfortunately, I am very disappointed with the quality of his haircut. I have attached a photo, though I have several others that show the same issue. As you can see, the fur is very uneven and choppy in multiple areas, and the overall finish does not appear professionally groomed.
What makes this especially frustrating is that payment, including a tip prompt, is requested before the owner has an opportunity to see the completed groom. As a result, I paid for the service and tipped before realizing the condition in which my dog would be returned to me.
I understand that some dogs can be challenging to groom. However, if the groomer was unable to safely or effectively complete the haircut, I would have appreciated being contacted. In that situation, I would have preferred a bath, brush-out, nail trim, ear and eye cleaning, sanitary trim, and any other appropriate services, rather than an attempted full haircut that resulted in this outcome. I would have gladly paid for a reduced grooming package had that recommendation been made.
I am happy to provide additional photos if they would be helpful.
Could you please let me know how you would like to address this situation?
At this point, I am disappointed enough that I will likely seek another grooming service in the future, but I wanted to give you the opportunity to review my concerns and respond.
Thank you for your time, and I look forward to hearing from you.
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This site doesn't allow for pictures, so sadly I cannot post the disaster you made out of him.