Being a patient of White Orchid Hospice Im am very pleased with the services that have been…read moreprovided for me by their phenomenal team. I would like to acknowledge some of the best caregivers i have ever experienced in my longevity as a patient. My nurse Brandi Felix,RN is very tireless with her efforts with her profession as a nurse. I know im in good hands and receiving top quality care with her as my nurse and White Orchid. The support staff also goes above and beyond my expectations.

10/27/2024 My mother passed this morning. Adding insult to…read morethat event is the fact that less than 12 hours later, someone was at my daughter's house UNANNOUNCED, to pick up medical equipment. Checking that box off of the white orchid to-do list. Note the recurring theme...UNANNOUNCED. Notified the owner of yet another two failures (unannounced AND at the wrong address) and he proceeds to blame me for not answering the phone or responding to his text during what would be the latest 72-hours of my mother life. When corrected about that, he launches into giving me a lesson on how their business is run. I kid you not - mansplaining as only a true business person could...void of any and all compassion for me or the fact that my daughter's family was unnecessarily bothered today. He ends by telling me he has the best people in the industry - as though there is something wrong with us when we were the RECIPIENTS of horrible business practices and absence of communication. (See screenshots if you don't believe me) ********DO NOT RECOMMEND***********PROCEED WITH CAUTION************* 10/24/2024 BASED ONLY ON THIS REVIEW, my daughter received call from owner - who, as a professional entrepreneur, appears to provide copy/paste responses to negative posts that address 'may' have caused, how you 'may' have felt after having been told exactly how we felt. More emotional trauma... After 42 minutes, he then comes and justifies their actions by stating Welfare Check etc... Still not listening, still not caring about anything other than those ratings and the Medicare payments. 10/23/2024 How to rate negative numbers is something Yelp needs to figure out. I really agree with the Yelper who said the nice, caring, compassionate person who signs you up is NOT reflective of the experience you get. Heck, he doesn't even respond to my texts now. Overall, so far, our experience with White Orchid and in-home hospice care has been an emotionally abusive situation. We are losing my mother, which is traumatic enough - but THIS COMPANY takes stress to aWHOLEnother level. For the second time in 2 months, the chaplain just shows up unannounced and then acts like he's going to force you to let him in the house. Today, he continued to knock despite hearing my dogs go ballistic and me not answering the door because I was in a meeting - AND HE HAD ZERO APPOINTMENT. I told him to leave my property or I would call the cops and his response was "Go ahead! Call them!" FIVE MINUTES LATER he was still sitting in front of my house. I was terrified that he was going to try the door handle and enter on his own...had to brace the door because he would not leave. Same chaplain did the same thing on Sept 17th at my daughter's house and was CLEARLY told not to show up unannounced, EVERYONE needs an appointment. He even went as far as to say that the company tells them to come on out when the family doesn't answer the phone. They must pay him, by the visit because he certainly puts his personal wishes ahead of those of the family. A bully at best. One social worker was the same way before we had him removed from our family's case. He just showed up and got belligerent when I would not let him in the house. Had nerve enough to ask "and just who are you?" The second social worker is more professional, calls ahead of time, schedules, sends texts and asks about OUR needs. First nurse was the same way. Thankfully, Lynn (NOW) schedules and understands that we still work etc. and, even though we are at home, we can't just stop our schedules (virtual or otherwise) because they have 8 minutes to make $150 for the half-hour.

My Mom had Alzheimer's for the last 5 years of her life. As those that have experience with this…read morehorrible disease you can imagine the emotional pain & helplessness associated with type of situation. We're at the point now that my Husband & I are considered the sandwich generation. We have older children that are not quite on their own yet & aging parents that need assistance sometimes. My Mom was diagnosed with Alzheimer's when she was 75 years old. Each day was different & had different challenges. Some days she was great & others she needed help eating. The care she required was more than my Dad was physically able to administer. We found an adult apartment in Sugar Land for my parents. They both moved in with the belief my Dad would just need to hit a button when he needed help with my Mom. Unfortunately they were only in Landon Ridge for 6 days. My Dad was frustrated with the response time & left the facility after only 4 days. We decided my house was the best option. We brought in several home healthcare providers to evaluate my Mom. They all agreed that Pallative Care was required. I had zero experience with pallative care prior to my Mom. And when the bath aids left us some adult diapers & wet wipes I was ecstatic. Less things for us to buy later. My Dad was never thrilled with the Chaplins that came over and although we were not in denial discussing EOL was not our favorite topic. Discussing funeral arrangements and our faith with strangers was very uncomfortable and I quickly eliminated that part of Mom's treatment. I was getting frustrated because my Mom has a pressure ulcer on her heal & we needed wound care twice a week. I finally called the offices of the provider & asked that a care coordinator come by to discuss our situation. We went through 4 different palliative care providers before finding Fremont. The turnover in the industry is horrible. Just when you get a great nurse or care team, they leave or change companies. When Fremont was recommended I am sorry to say that I literally grilled them. I wanted details about the wound care, the care team, & what would & would not be provided. The Director at Fremont was so thorough & caring. She seemed to really care not just about my Mom but about my Dad & I being happy clients too. They even hired a bath aid we were previously using so we could continue with some kind faces that we were building relationships with. I can honestly say that Fremont took a lot of stress off of a very stressful situation and we highly recommend them. I pray others don't have to go through the bumps we did and just start off with Fremont.

Completely disappointed with the service provided by Fairmont Hospice during the final days of my…read morehusband Paul's life. One of the reasons we accepted their services was because they told us they had Spanish-speaking staff, but not a single person spoke Spanish. During one of the most difficult moments of our lives, communication was extremely hard and stressful because no one could properly communicate with our family in our language. We were never properly instructed on how to administer my husband's medications, leaving me confused and unsupported during an extremely emotional and painful time. The nursing care was poor. Many times, if we did not specifically ask for vital signs to be checked, they would not do it. The hospital bed they brought looked old, worn out, and dirty. There was very little communication and absolutely no compassion. The most painful part was after my husband passed away. Paul died at 7:51 PM, and hospice staff did not arrive until 10:44 PM. They then documented his death as 10:44 PM, which was simply the time they finally arrived. They appeared rushed and eager to leave instead of supporting the family during such a devastating moment. To make things worse, after my husband died on Sunday, a nurse still showed up on Tuesday as if she was coming to bathe him. That alone shows the lack of communication and professionalism within this company. This experience added unnecessary pain and stress to my family during one of the hardest moments of our lives. I would not recommend this hospice service.

This year has been terrible due the passing of both parents a couple months apart. With that being…read moresaid This company took exceptionally great care of my mother during her ending stage. They were very kind and detailed in talking with us and made sure my mother was well cared for at all times... This is one of the hardest things in life to deal with but they made sure to help us as mush as possible. I'm greatful for the staff we had and wouldn't change it for the world. I know my mother's transition was as easy as cit could've been thanks to these amazing employees. Thank you ALTUS staff for the outstanding work !

If you're considering hospice it's not an easy decision & it's a doubly hard decision to choose the…read moreright agency. I highly recommend Altus. We used another agency before Altus & were very unhappy. We switched to Altus for the care of my father in law. Everyone at Altus was professional & very capable. We received responses to calls very quickly & they took care of all of our needs 24/7.

I'm certified nursing assistant I really loved working for Varco hospice all the workers and…read moremanagers very nice especially Ms Jocelyn she was never too busy to answer my call when I call to ask a question.

Be warned! This company does not care for your loved one! I found my dad in very bad condition. Got…read morea medication list for my father that was not correct. The facility was just winging it on what and how much to give. There was no orders for any medications, the fall mat, or the illegal restraint that was being used on my father. When I drove 8 hours to check on him I immediately switched his hospice and they got orders to do an emergency transfer! My father had fallen out of bed 4 times the morning before the move. The facility claims it was an on going issue that hospice did not accommodate for. Mt father was being restrained to his wheelchair by a gate belt and left in a back room by himself. No water, no supervision, and no one to speak up for him. Varco should have stepped up and advocated for him!! When i called and left messages for a return call from the DON I was left with no call back. They failed my father and if they can treat him that way they will treat your loved one the same. They have tried to claim in another review that I have the wrong company. I absolutely do not!

My mom was at Optimum Personal Care in Missouri City for the last year of her life. I wish we had…read moreknown about them earlier, as it was so much better for her than Memory Care or Skilled Nursing Care. The staff ratio was better also and she was well cared for. They have beautiful grounds and she was able to go outside which she loved. The staff were kind and caring. She was able to rest in a recliner chair as opposed to wheelchair. We are indebted to the staff at Optimum and the Hospice team for their expertise and end of life transitioning. Glenda Cooley

This is about your SugarLand location. They turn off the ac in the patients room when you're…read morevisiting there longer than 5 minutes. That female manager is a total bitch. I urge everyone, do not use this facility. This place should be closed down forever.

My grandmother recently switched care to Amazing Grace Hospice- it has been a night & day…read moredifference in her care within a month or less. My cousin is a stickler for the top tier care when it comes to our grandmother, and she praises Amazing Grace with high standards! Thanks for making the end of a journey more peaceful and easier.

I was a patient of Dr Medley's for many years while living in Houston. Outstanding care is provided…read moreby this doctor. I wish I could still see her today, but too many miles between us. Love you Dr. Medley!

Month after month we have to deal with the receptionist's demeaning disposition when we call in for…read morea refill. Today, happens to be the last day of my current refill and I have yet again been delayed in getting refilled since receptionist can't read a calendar to determine when my last refill was. So as it stands now I have no refills and no medicine because of this terrible service which now places us at serious medical risk. I hope the doctor actually reads this and can see how allowing staff to treat patients this way violates their oath to do no harm. My advice, train your staff to listen rather than blindly brush off your patients. Feel free to reach out to me and I'll happily give you details if you're interested.

Very positive experience with the company and caregivers for support to a relative who has…read moredementia. They are professional, responsive and caring. The service has been a game changer to assist our loved one to remain at home as long as possible.