This year has been terrible due the passing of both parents a couple months apart. With that being…read moresaid This company took exceptionally great care of my mother during her ending stage. They were very kind and detailed in talking with us and made sure my mother was well cared for at all times... This is one of the hardest things in life to deal with but they made sure to help us as mush as possible. I'm greatful for the staff we had and wouldn't change it for the world. I know my mother's transition was as easy as cit could've been thanks to these amazing employees. Thank you ALTUS staff for the outstanding work !

We used altus for the care of my late husband during her battle with Brain Cancer. They were great…read moreduring the sales pitch, but as time went by, they could not accommodate his needs. He wanted his baths afternoons and the CNA's that came were so rude that one day he cried. i won't ever forget that horrible day when he wept thinking he was a burden. I made sure that never happened again and spoke with the nurse and it was only because veronica (a caring CNA) came out and helped me/him and became like family that I was relieved. I would not recommend this place to anyone, please don't be in the business of caring for terminally Ill patients if you hire people who don't care. It is more than just money. Other than Veronia and Olu, finally working with us, I would not recommend anyone there.

What if I told you the End of Life at Houston Hospice will become a positive memory for you and…read moreyour family - would you think I was odd or delusional? I would be explaining what happened to my family after we observed the "Caring Comfort" generously administered ,to my sweet husband ,in this uniquely lovely environment.

Very Caring and Concern. Excellent Staff with sharp and compassion Administration. The volunteers…read moreare so kind and giving too.

Words will never fully capture the gratitude I feel for Sweta, but I'll try. Though I'm out of…read morestate and unable to be physically present with my nephew during his final days, Sweta has been my lifeline, keeping me informed with compassion, clarity, and kindness. She is more than a nurse; she is an Earth Angel. Her presence brings calm to chaos, and her ability to gently guide my family through this deeply painful process has been nothing short of sacred. Even while managing medical care, she never forgets the human heart behind it all. Her empathy, attentiveness, and intuitive care have wrapped my family in love when we've needed it most. Sweta, thank you for being the steady hand in the storm. You are the embodiment of grace in action. The world is better because you're in it. With a full and grateful heart, Sharon

Silverado provided care for my mother while she was at a nursing home. They provided wonderful…read morecare until my mother passed in 2012. Without the care they provided and relieving my stress I would not have been able to continue to work. So 12 years later when my mother-n-law was battling later stages of Alzheimer and we needed care that her palliative care team could no longer provide we again accepted care from Silverado. Thank God they were still in business. Special thanks to Angela Perez, Regina RN, Lynett Lewis CNA, Diane Smith LVN, Jillian Faustino LMSW and the entire staff.

The Clayton Oaks Drama Club recently hosted a spectacular one-woman theatrical show featuring the…read moretalented Mary Margaret Mann, and it was a hit! The performance was truly engaging, bringing a unique energy and artistry to our community. A huge thank you goes out to our Life Enrichment Director, Shonta Thompson, and our Executive Director, Coco Murray, for sponsoring this event. Their generosity made it possible for us to enjoy not only a professional-grade performance but also a delightful spread of refreshments. In addition to the main show, the game and door prizes were enjoyed by the Drama Club members and the many residents who attended. It was a fantastic day of culture and connection at Clayton Oaks. We are already looking forward to the next production!

This place may be very pretty and shiny on the outside but once a loved one is there, it all goes…read moreto crap! I can't even begin to list all the issues with this place! They'll tell you that they have quick response times for their caretakers to respond to a page but 30+ minutes is not quick at all! There was even a time where the night caretakers turned off the phone that alerted them to resident's pages. There were several instances where they messed up my mother's medication and for someone with her medical history, missing these medications could've caused some major medical emergencies. My mother was constantly cleaned incorrectly. NO ONE should be cleaned so horribly wrong that feces is dried and caked up on their pubic hair. This was an ongoing issue not something that happened one time. Unfortunately my father had to go to the ER several times. I would always call the front desk and inform them what the issue was with my father and ask them to call an ambulance. One time I called back 20 minutes later to make sure my dad was headed to the hospital.... Guess what, they never called an ambulance! Thank goodness my dad wasn't having a heartache!The management there is incompetent of giving you answers to questions and problems that are going on in the facility they run! No one takes responsibility for their or their staffs screw ups! They charge an arm and a leg for care that is horrible. I don't know how anyone can be ok with treating elderly people like this! All this happened with the entire facility knowing that we were a very hands on and involved family. I can only imagine how the elderly residents, that do not have someone advocating for them, are treated. Stay far away from this place. You do not want your loved staying here!

Lazy staff, patronizing, half pretended to not speak English. Dirty floors, trash on the floors…read more Just an awful place, wouldn't give pain meds, had to beg them. wouldn't turn my loved one and she ultimately died of bed sores after surviving a heart attack and an open chest. Most disgusting healthcare facility I have ever seen.

This place is a scam they come up with anything to keep you in there. I truly believe they are…read moredoing Medicare fraud. This place is dirty looks nothing like the pictures. The equipment is in horrible condition. Half of the equipment isn't working and taped up. The cabinets on the walls doesn't close. I would not leave my dog there. This establishment should be reviewed by the state or shut down. I think is all a scam. The Doctor from Memorial hospital was so adamant about her getting a trake this was the only thing that would save her and she needed to go to this place after( I'm sure a kick back for him) Well guess what she doesn't need it anymore right before her 21 days (3 weeks) are up. Now its something new wrong with her per them. Never Never bring you love one There.

Dont be fooled by their tagline of 'caring for your family like they would theirs'... they are out…read morefor your money!! They have questionable care, tons of nickle and dime add-on charges and inflexible terms and conditions. if your loved one dies, that serves as 14-day notice to cancel your rooming agreement!! how insensitive is that?

Canceled the contract 4:23 on a Friday evening so it was impossible to find another home healthcare…read moreand the one we found was as crazy and had to be fired

If I could give no stars I would. Worst home health experience ever after my mother had a stroke…read more They delayed Care and made it extremely difficult to get care at another facility. I would never ever recommend them to anyone.

I don't know why I forgot to write a review for Optimum Personal Care but I shouldn't have let it…read moreslip my mind. I found out about OPC after my aunt was no longer able to live alone. OPC was a dream come true. This is a small, family owned care facility. This place reminds you of home. The workers are caring and always knowledgeable about what's happening with every resident. Don't be surprised if you see the owners spending the day with patients. Everyone that works here cares for the residents. Loved ones are free to come and visit anytime. My aunt lived there for eight years and I was never disappointed. Even though my aunt is no longer living, she was always happy and I'd recommend Optimum Personal Care to anyone looking for a facility to care for your loved ones when you can longer do it alone.

My Mother was at the Optimum Sugar Land location until her passing. She had been in several…read morefacilities before and Optimum is by far the best place we found. They are a small facility with a large staff to resident ratio. The staff is fantastic. They really CARE about the residents. You can see it in their action and in their attitude. The place is immaculately clean and the linens and blanked washed regularly. They are very attentive to all the residents needs. I felt a huge burden was lifted off of myself when I found this place. I could drop by or call anytime and anyone I spoke to could give me an update on my Mon that day. Even the cook would tell me if Mom had eaten her meals or not. I would not have any hesitation having a loved one live here.

I have Medicare Part A and B . I never know the name and even stay in this Hospice. Then one day ,…read moresurprisingly , they reported to Medicare Department I already pass away ! I contact my insurance Cigna and they also said I am no longer insured ! Why they submit a wrong report that stated I already passed away that lead the consequence Medicare Department cancelled my all my Part A & B benefits ? Now I have no health insurance since March 2025 ! I am suffering badly Diabetes , no way to get medicine ! Worst than that , I can't see my doctor for annual check up and dental treatment ! I write down the address of this UNITY HOSPICE & PALLIATIVE CARE to alert all of you to avoid this facility : 2200 Nasa Road 1 # 250 Houston , TX 77058 . Phone : 422 - 2500

Everything started off on an excellent foot. Victoria was prompt with getting over the paperwork…read moreand everything was completed online which saved a ton of time. Yet once Michele White the caseworker took over, she dropped the ball. Although she was the one that shared a listing of providers for cremation, she failed to enter that information under my step-fathers case. Once he passed, the nurse Jariah called a company that is contracted by Harris County to come pick him up as if his family did not already complete our due diligence and make the final arrangements. My step-father was picked up from his assisted living facility and taken away like he was trash and an inconvenience. I had to call around looking for him in the time when we should be able to grieve our loss. Instead, I was forced to contact another company that I didn't even know existed and complete some documents to have him released to the provider we originally selected. No apology was offered. No sorry for your loss. Only call I received was for the family to be blamed for everything. Their staff acted as if our family was not proactive and caring enough to make the final arrangements in a timely manner. I highly recommend to find another hospice provider. These people a cut throat salesmen looking for the newest victims to target. They tell you everything they think you need to hear and once you sign the paperwork, they forget you exist. These people do NOT care about the patient but the billing. e were failed and yet we were the problem. Sadly no one cared nor were they concerned. Run and do not look back.