Mrs. Sarah was magnificent very patient, caring and understanding she went over and beyond for my family Thank u soooo much

I'm a unit manager at a facility and was blessed to meet an amazing consultant named Belva:). She was friendly, knowledgeable and has contagious energy!!! read more

Just started with Gentiva Hospice. They were to come and evaluate him for possible Bowel Obstruction. Said they didn't have a nurse to come that day/night, be there first thing in the morning. Now won't be here until 11/12. The Admission Nurse shows up at 2:15, he is dressed in a T-shirt, shorts and flip flops. So very unprofessional. Nurse should be here Saturday, but now it's going to be Monday. Lucky my husband started feeling better. I would hate to think that I had a true emergency read more

Bedsore not taken care of by Gentiva Hospice. My mother would've experienced severe pain if she wasn't pumped up with morphine, I would not recommend this company to anyone. I had to go through four nurses and they still couldn't get it right. I was told by the Director I was to report the bedsore. I took this as very unprofessional. The HOSPICE team is to keep you updated on everything that's taking place with your loved ones. They did not mention no bedsore to me. I had to see it for my own eyes a day before her passing she could've had sepsis. They never put any ointment or bandages on the sore. You will see in pictures the little blood that is on her diaper that tells you there was no protectant whatsoever on it. I would love to sue this company for neglect because that's what it comes down to is NEGLECT!!! read more

Gentiva Hospice - BEDSORE AT THE BEGINNING - Home Health Care Near Me - Bellaire, Texas

One of the worst companies in Houston. Somebody named Christy cross from this hospice showed up at MD Anderson hospital and feed us bunch of lies about the level of care we get at home vs Vosswood nursing facility (that we were considering to take him there at the time). She convinced us to take our father (lung cancer, stage four) back to our home. she told us we will have around the clock a nurse at home with us to help taking care of our father. She came to our home, put bunch of paper in front of my mom and got her signature and disappeared. (as we are in state of shock about our father nobody took time to read these papers and until today we dont know what my mother signed that day, she did not even give us copy of these papers) We brought him home and guess what? nobody is there to help us! one nurse show up and said she will not stay and we got wrong information. Our call to Christy was not answered, I called her from a number that she did not recognised, she did answer. She said she does not know what happened and let me check on it. She did not get back to us. We called the hospice headquarter number they said the nurse will come once a week and an aid every day for one hour to help us bath him! and they said they don't know what is going on. We finally managed to talk to Christy one day later and she said my father insurance is not covering it and this is all we get. Since then we educated ourself about hospice services and we came to know that hospice companies are not providing 24 hours nurse services at home for anybody. This company did not have contract with Vosswood and as she saw we are adamant to take him there and she will loose a customer, she feeds all these lies. Since then she claims that she did not say these things and she said the there is nurse on call! these people have stone instead of heart and they have seen so many people like my father that they don't have feeling left. All they see is dollar sign and how to bill medicare. I refused their service next day and call the family doctor that arrange for nurse and aid at home since two days ego we transfer my father to Vosswood with the help of AMED community hospice. I'll hope our case manger; Gemma at MD Anderson stop recommending her to the patient. read more

I wouldn't recommend these people take care of a dying goldfish. I feel bad for their nurses who are stuck dealing with red tape. My dad came home on Friday and the oxygen wasn't working. His bed was stuck in a flat position and they didn't supply anything!!! But don't worry you'll get your diapers, wipes, bedpans and urinals on Tuesday. A lot of good that will do us this weekend. I spent 6 hours in an emergency state waiting on 1 lone nurse to arrive. Houston has millions of residents. Why world you staff ONE nurse for multiple clients!? It's idiotic and a complete failure in the making ava they have definitely called us. My Dad is suffering unnecessarily and I am firing these buttheads today. Please if you care about your loved one choose anyone else but them. THEY ARE COMPLETE TRASH!!! I'm taking my dad into the hospital and we'll try again with a competent company. I have worked many different positions in healthcare over 15 years. I've never dealt with anyone as incompetent as these guys. And I work with hospice patients several times a month. This is a recipe for failure. I beg you to please please choose better. read more

Hospice Plus was wonderful for my mom (and me) while she only had weeks to live. They took care of my mom the entire time up until she passed away in her bedroom here at our home. The staff was wonderful, every one of them that we met. The care they gave my mom wasn't just a "job" to them, I felt it came from their heart. I could tell they cared a lot for my mom. I will never forget the primary nurse we had and on one night towards the very end. She drove in the middle of the night at the end of her shift from her last visit with another client quite a distance away. She basically helped "me" during a bad trauma I was going through and brought a chaplain with her that helped me deal with things. This was a very special night that I will never forget and I'm so glad they were here. That same chaplain took the lead at the memorial I had for my mom after she passed. There were many times I depended on him afterward. It wasn't just the care they provided while my mom was alive, it was the bereavement services they gave me after my mom passed. On a very regular basis they called me to inquire how I was doing this went on for about 2 months. Then there were letters of encouragement along the way that lasted for over a year. They sent a special letter on the 1 year anniversary of my moms death. I "highly" recommend Hospice Plus and I hope you get the same care we did if you use them for the services. read more

They don't care for their patients! All they want is your money, the nurse doesn't bother showing up or even answer our phone calls. I wouldn't recommend this company, please find a company that will take great care of your loved ones. read more