I have worked in memory care Since 2007. I was here when we built the building back in 2012, The…read morehome like feel of the building lends itself to a very comfortable memory care environment. We have a lot of dedicated staff members at the building that have worked here for many years, some going back to when it opened.

My immobile husband was here for 2 months and it was the best of the three nursing homes/skilled…read morenursing facilities that we had been to in the Houston area.in the last 8 monhts. The food was excellent, facility super clean, Rehab therapists excellent and overall care good. We did have some challenges with my husband's demanding care at first but overtime we worked it our with the caring Director of Nursing Annie and amazing new Executive Director Michael. There were so many positives at Brazo Towers that I recommend it. The care of a stroke patient such as my husband is very difficult and necessitates a very active family advocate all the time. We were very disappointed in the lack of patient activities. Although a vigorous monthly calendar was posted very little activities occurred during my husband's stay. When we were leaving we saw indication regarding possible improvement in that area as well.

Had the horrible misfortune meeting social worker Kathleen Kuznicki, about a week ago and then…read moreagain yesterday. Thought maybe she was just having a bad day but unfortunately she was just as unpleasant yesterday as she was last week. Very condescending and horrible bedside manner, if this place has any others like her I would NOT recommended having your loved ones stay here.

This place does not respond when patients use their call button. I have visited a relative several…read moretimes and patient call buttons going off patient hollering for help and no one responding for at least 40 minutes. The greeters at the front desk on 2/15/25 at 1:50 pm did not even speak and when I spoke the lady still did not speak . Totally unacceptable.

I don't know why this place gets such low reviews. Compared to others I've seen, it's DEFINITELY a…read morecut above. ALL the staff I've come in contact with while staying with my mom are friendly and helpful. Food - Your loved one can order from the menus, there are snacks placed out which at night, I find particularly helpful for my mom. . Fruit is always available in any of the cafeterias which are on every floor or take out/delivery is available. They also have spa type fruit water and tea available 24/7. *I mean, they don't have to put orange slices in the water dispenser or lemon in the tea...but they do, little things make a difference.* There's also plain still water and ice is available 24/. I saw a review saying the food isn't that great, I totally disagree with that; so far everything my mom has had has been really tasty. Amenities: There is free valet, a nice pool area, lots of scheduled activities, lots of vignettes for visiting, reading, etc. They even have happy hour. . There's a nail salon, hair salon and they do "field trips". They have tech time where I assume they help residents with their devices, different types of religious service (Jewish, Christian, for ex.) There is karaoke, bingo, afternoon snacks with lively upbeat music. Staff also engages and anticipates needs of residents in the times. Security - Everyone signs in and out on a kiosk at a staff manned desk to receive a printed sticker badge. Every single time, so far without exception. The first time you have to provide your ID and take a pic. Living arrangements: Assisted, Rehab and fully independent. I have yet to see a disgruntled resident, though there probably are some, the vibe is happy, helpful, upbeat. I've not seen/heard a single staff speak less than kind and caring to any resident. Physical/occupational therapy, certified nurses/doctors are also on staff/available. You can have your own personal sitter to be with your loved one. It's in the heart of the Galleria area, a block/two from Nordstrom and Dillards. So, everything is literally at your fingertips. Concerns: one so far. They don't really seem to have enough staff for moving low motility weaker patients say from bed to wheelchair or bedside potty. So, if you're not able to assist for some reason, that might be an issue for you. I am so glad we decided upon Brookdale. I've seen many others with other family members, this one is a blessing.

I was putting my info in to the computer. The lab person said my info was completed. I only did one…read moreside of my drivers license. Now after hours my name has never come up on the waiting list!!! I'm concerned my info was not completed!!! People keep coming in the chairs are full. Why has my name never come up ???? Alice Fellers

This is an excellent company. The staff is professional and nice. The aides and nurses go above…read moreand beyond.

if you notice, all of the reviews are old. This place has changed, poorly maintained, barely…read moreadequate dining options.

My mother in law has been there 5 yrs. she's been very happy. Good food. Lots of activities…read more Last fall she was out of the apartment per a hospital stay after a bad fall. The staff at Brookdale updated the apartment paint and flooring with a few days notice that she'd be returning. The support could not have been better. Plus Quick and detailed responses to our queries for supplemental care.

Please don't send your love one here! Especially if they can't walk or talk. The admissions…read moreperson will lie to get you there. My brother was there less than two days and he died!!!!! The police ask when was the last time he was check on. New nurses that are not trained properly. I have the nurse on recording saying she left him because she did not know how to work the suction machine, and when she came back he was gone!!! Bad place.

First off to work at a place like this you must have compassion love and heart(a big one) to care…read morefor the elderly, not many here has this. I Hated having my dad here, I was so stressed out here no one took there job seriously. You have to visit daily cause if you don't you will regret it.? Skilled nursing was the only reason my dad was here.My dad got here at 300 on Friday was told that he would be evaluated on Saturday for skilled nursing and no one has shown up and it's 1130. I'm so angry because this place has no bad ratings that is why I choose capstone!!! No wheelchairs available so he laid in the bed all day Saturday and Sunday had an accident and no one came.I had to clean him up myself a few times while the aid watches me. Leslie was supposed to but she never came back and has the worst attitude like she do not need this job.if he wasn't so weak I would taken him home. Niecy helped change my dads bed. My dad has NEVER been in a skilled nursing he's 84 so I wanted this to be a good experience since they had no negative ratings. Q was very helpful. Shelia was the most helpful aid there. My dad was in the hospital for 2 weeks with pneumonia and laying there all day is a no for me. Places like this is not for the weak. Some of the people that work here is just for a pay check no love for the elderly. They don't clean your room unless you ask and then it's like I'll mop tomorrow or I'm not working on that hall and the weekend is worse you can't get nothing. They never have towels or sheets or pillow cases. Washing machine broke no towels dad couldn't bath for 4 days. EJ the wound nurse was amazing. Lisa in housekeeping was amazing. Physical therapy was amazing. La Vida the social worker was terrific! Thank Goodness we made it out the worst experience I've ever had everyone wasn't bad mostly the aids the people that take care of your loved ones and their living area. Training needs to be done monthly for the aids because they are idle.

Extended care center very good highly recommended nursing care and PT/OT VERY GOOD. Social worker…read morehelpful to fam as well

Just a wonderful place for our mom. The people that work here are so caring and attentive. The…read morefacility is maintained beautifully. Clarewood House is a treasure.

My wife had to go into a skilled nursing facility for rehab after a couple of weeks in a hospital…read morefor an infection. She entered the Gardens of Bellaire on a gurney and couldn't walk, slept 20+ hours each day and had just gotten rid of the infection. She left the facility 2.5 weeks later in a wheelchair but able to walk a very long distance using a walker plus she could now take care of all her personal needs by herself. The staff is awesome. The Director of Nursing Stephanie Gonzales always had time to talk to me about policies and procedures and how to make the time there as effective as possible. Both Jennifers on staff were also extremely helpful in making my wife's care the best it could be. Charlotte handled most of the daily routines for my wife and she was the most caring person you could hope to have their for your family member. Many other staff members were also helpful and always cheerful. The Physical Therapy and Occupational Therapy staff were really good at what they do. They amended the program to what my wife was able to do but they pushed her beyond the simple things to get her as strong as possible during the stay. We had chosen this facility because of friends experiences there with family members. I would highly recommend it to anyone I know as well. I spent a significant amount of time with my wife at this facility and saw how they operate first hand. Of course there were occasional hiccups when the staff was busy at meal times but overall it was as best we could expect. Thanks to everyone there for making a difficult necessity a wonderful and effective experience.

My mother-in-law went to the Gardens Of Bellaire for rehabilitation right out of the hospital. We…read morewere very happy with the rehabilitation side of the facility. When she had completed her rehabilitation or shall we say our insurance would stop paying for it, we decided to go for into the memory care unit of the Gardens Of Bellaire. What a mistake. There was a woman on my mother-in-law's floor who would always come into my mother-in-law's room and lay down in her bed. None of the staff did anything permanent to stop the problem, even though we complained constantly. About an hour before every meal they would cram everyone into a tiny TV room so that they could get everything ready for the meal. Literally wheelchairs were almost on top of each other. The general manager Jackie, was very rude and showed that she cared very little For those of been placed in her care. The nurses were very nice and that is the only good thing I can say about this facility. The good things that I observed about Bellaire Gardens are the following. The folks in assisted living looked very happy! Since my mother-in-law was in memory care she did not get to interact with these residents. I did however see them and speak with them and was told that the food was good. I also observed that the activities director was very engaging and that many of the assisted living residents participated in the various activities,. I noted they were especially happy when Bellaire Air Gardens brought in musicians and singers to entertain! I had a sense, that everyone in the assisted-living program, was one big happy family!

My wife was checked in the facility yesterday and l have to hand out to them, they are total…read moreprofessionals. They showed care, concern and compassion . The place is clean, warm and inviting . Helen who assessed my wife went above and beyond . She rocks. Thank you.

The worst place to have your loved one at. Some of the…read morenurses don't care on how your loved one is they don't check up on them if you call they take forever to come check up on them me and my family had told them my dad couldn't eat on his own they didn't care they just went in to the room leave the plate and leave, today the nurse taking care of him I had called for him to get cleaned out she said she couldn't do it because she was passing breakfast she told him to eat and after she was going to clean him I called once he was done she came in with an attitude didn't say a word changed him and left. He had physical therapy come by today they took him brought him back next thing you know the nurse comes all mad shaking her head saying they told her something because he's not at dialysis when it's her job to take him, after he got back she put him in bed crushed his feet and didn't even say sorry after that she dumped the pee from his catheter spilling a lot on the floor and than she left, I called her back she come in raising her hands with an attitude asking what we want that she was coming back I asked her to heat up his lunch she left slammed the door came back the food is cold she left again once again slamming the door mind you almost all her shift she has been using her headphones blasting music loud that even I can hear it with the tv on, I also asked her for her name she didn't say it she had it covered so I wasn't able to get it. Another thing my dad uses oxygen and it's the third time they take it of and don't put it back on I've been doing it. There was another time where I saw this guy nurse taking him to get his dialysis they pick him up with a machine since he can't get up on his own he told my dad to hold on the bars and once he was in the chair to get the dialysis his arm was stuck in between the bars and the guy told my dad that why was he holding on to it and that's when I told him he had told him to hold on from there and he just laughed than he asked me if I speak both English and Spanish and I said yes and I told him I understand both maybe he thought I didn't