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Genomic Express

5.0 (1 review)

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10 years ago

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Medical Diagnostic Imaging

Medical Diagnostic Imaging

2.3(32 reviews)
2.6 mi

This may well be my FIRST-EVER NEGATIVE REVIEW!…read more I am enduring a horrible experience...if I could have given a NEGATIVE grade, I certainly would have done so! I have been on Hold with the Scheduling department for 67 minutes...and this was after hanging up following a 45-minute wait earlier today! After hanging up, I called the front desk to complain. They said that they would be willing to schedule my appointment...but my file was SOMEHOW in possession of the Scheduling department so the front desk would not be able to schedule my appointment. They put me back into the queue for the Scheduling department, and it is now ONE HOUR AND THIRTEEN MINUTES since the front desk transferred me back to Scheduling. My referring physician says they have some high-tech equipment for the procedure I need, so I am constrained by 'golden handcuffs'. However, if you require a procedure that does not necessitate any high-tech equipment, I STRONGLY ADVISE you to look elsewhere. Don't avoid this dump based solely on my my experience...go by the experience of all the others who have given this JOKE the LOWEST POSSIBLE RATING! PS I'd like to thank MEDICAL DIAGNOSTIC IMAGING for providing me the 73 minutes I needed to compose/edit this review!!! Now I can hang UP!!!

TERRIBLE WAIT TIMES. They have a good MRI machine but I've never gotten imaging within an hour of…read moremy appointment time. The last time I was here it took 2 hours before I even got my contrast injection and about another 15-20 minutes before I got into the MRI machine. Never been to an imaging center with wait times like this with a preset appointment time. The PA here also complete messed up an injection in my shoulder and left me with severely increased pain. So while they have higher grade imaging machines compared to other places, the wait times and apparently risk of injury really outweigh most if not all positive aspects of this place. You guys can really do better across the board but I'm sure you already know that and are prioritizing profit maximization over patient experience unfortunately.

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Medical Diagnostic Imaging - Terrible furniture. And there are ants everywhere.

Terrible furniture. And there are ants everywhere.

Medical Diagnostic Imaging

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Rolling Oaks Radiology | Thousand Oaks - Rolling Oaks Radiology, Hillcrest location

Rolling Oaks Radiology | Thousand Oaks

1.9(351 reviews)
2.4 mi

I've had to get imaging done here in the past and then recently two different kinds of CT scans…read more While it's a place I don't like to come, I've had positive experiences every-time. My most recent experience was for a neck CT scan. Something I was dreading and really worked up about. Thankfully the staff here were all A+ at helping me navigate something that I was really freaked out by. It starts with the front desk and the man/women duo were friendly, all smiles and instantly gave warmth from the minute I signed in. They didn't know about my nerves but nonetheless they were really nice. The waiting room and back changing area is fine. Nothing specific to write home about but it's clean and they get you in and out so you don't spend much time in those areas. I'd definitely give kudos to the staff for being experts and kind. As I mentioned above the staff running the neck CT scan machine were great. Two gentlemen and I'm sorry I forgot their names (I'm on medical professionals overload - so many nice people too many names to retain). They knew I was scared and they did their best to support me and try to make the process as pleasant / streamline as possible. Even more impressive was when there was an issue post scan they called a doctor right away and got me safely assessed with record speed. It was a lot but solid nice staff make all of the difference.

This review is for ROLLING OAKS RADIOLOGY - HILLCREST location (225 W Hillcrest Dr., Suite 110,…read moreThousand Oaks). My MRI was scheduled over a month in advance, and I took time off work to attend. On the day of the original appointment, I was called two hours prior to my scheduled time, and told that my appointment was canceled because the MRI technician was sick. When I attempted to reschedule, I was routed through an out-of-state automated system and told I needed a new insurance referral, despite the appointment already being authorized and canceled by Rolling Oaks. I explained this repeatedly but was refused, forcing my doctor to restart the process and delaying my MRI another month. On the day of the rescheduled appointment, I called that morning to confirm the location due to Rolling Oaks operating multiple sites. I was told to go to 415 E. Rolling Oaks Dr., Suite 125. When I arrived, after waiting about 15 minutes, staff said they could not find my appointment and told me I "probably should go to the other location". I was told that this branch would notify the other branch that I was en route (approximately 2 miles). I then immediately drove to the West Hillcrest location and arrived at 3:20 PM for my 3:30 PM appointment. The front desk staff member, LILY, refused to check me in because I had not arrived at 3:10 PM, even though the delay was caused by incorrect information provided earlier that day. She did verify that the other branch had in-fact notified them of what had happened, and that I was en route. There were no other patients in the waiting room, and no attempt was made to accommodate or escalate the situation. I also explained that my appointment was for 3:30 PM and that I had 10 minutes remaining to complete my paperwork prior to my scheduled time. She only stated my appointment would not be honored and it would need to be rescheduled citing "the office policy of arriving 20 minutes prior to your appointment time". l asked to speak to the Supervisor, and waited for her to come out as she was in a meeting. EVA, who is the branch manager later came out and I explained the entire situation and surrounding circumstances. She was dismissive and showed no concern for patient impact, continuity of care, or the delay of medically necessitated diagnostic imaging. She cited a prior text message, which I showed her only confirmed the date and time, not the location-precisely why I called that morning to verify. No corrective action or accommodation was offered. Overall, the practices of Rolling Oaks Radiology at the Hillcrest location and its leadership reflect a serious breakdown in communication, compassionate care, scheduling coordination, and administrative competence, resulting in a preventable delay of necessary medical care and a failure to meet reasonable patient-centered healthcare standards in California.

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Rolling Oaks Radiology | Thousand Oaks - Rolling Oaks Radiology, Hillcrest location

Rolling Oaks Radiology, Hillcrest location

Rolling Oaks Radiology | Thousand Oaks
Rolling Oaks Radiology | Thousand Oaks - Suite #125 for MRI

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Suite #125 for MRI

Genomic Express - diagnosticservices - Updated May 2026

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